Entry Boies:1974:UBI from ibmsysj.bib

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BibTeX entry

@Article{Boies:1974:UBI,
  author =       "S. J. Boies",
  title =        "User Behavior on an Interactive Computer System",
  journal =      j-IBM-SYS-J,
  volume =       "13",
  number =       "1",
  pages =        "2--18",
  year =         "1974",
  CODEN =        "IBMSA7",
  ISSN =         "0018-8670",
  bibdate =      "Wed Jan 08 16:35:07 1997",
  bibsource =    "Compendex database",
  abstract =     "This paper summarizes one aspect of an ongoing project
                 at the IBM T. J. Watson Research Center. The project
                 has as its goal a basic understanding of the behavioral
                 factors that limit and determine human performance in
                 interactive computer systems. Reported here is an
                 observational analysis of user interaction with a
                 complex interactive system, the IBM System\slash 360
                 Time Sharing System (TSS\slash 360). The paper is
                 divided into two sections. The first provides a brief
                 description of TSS\slash 360 and the method used in
                 this study. The balance of the paper reviews our
                 results relative to user behavior. Among the issues
                 discussed are the following: the duration and frequency
                 of terminal sessions; the use of language processors;
                 command usage; and user response time and its
                 determinants.",
  acknowledgement = ack-nhfb,
  annote =       "Discussed are observations on the usage of an
                 interactive computing system in a research environment.
                 Empirical data on the user behavior are discussed that
                 concern the duration and frequency of terminal
                 sessions,the use of language processors, user response
                 time, and command usage. Conclusions are (1) a large
                 number of users know and use only a few commands, or
                 the simplest form of the commands, (2) there were many
                 cases in which a user would issue a REDIT command while
                 operating in the TSS/360 state, or issue a TSS/360
                 command while operating in the REDIT state, (3) the
                 high usage of text-editing commands suggests the
                 importance of having a smoothly working text editor on
                 any general purpose interactive system, and (4) users
                 seldom need the interactive error correction features
                 of language processors (FORTRAN and Assembler
                 Language).",
  classification = "461; 723; 912",
  journalabr =   "IBM Syst J",
  keywords =     "computer systems programming; systems science and
                 cybernetics --- Man Machine Systems",
}

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