Entry Kan:1994:ASQ from ibmsysj.bib

Last update: Thu Nov 27 02:08:39 MST 2008                Valid HTML 3.2!

Index sections

Top | Symbols | Math | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

BibTeX entry

@Article{Kan:1994:ASQ,
  author =       "S. H. Kan and S. D. Dull and D. N. Amundson and R. J.
                 Lindner and R. J. Hedger",
  title =        "{AS}\slash 400 software quality management",
  journal =      j-IBM-SYS-J,
  volume =       "33",
  number =       "1",
  pages =        "62--88",
  year =         "1994",
  CODEN =        "IBMSA7",
  ISSN =         "0018-8670",
  bibdate =      "Sun Sep 15 05:31:53 MDT 1996",
  note =         "G321-5533.",
  URL =          "http://www.research.ibm.com/journal/sj33-1.html#five",
  abstract =     "This paper describes the software quality management
                 system for the Application System/400 (AS/400) computer
                 system. Key elements of the quality management system
                 such as customer satisfaction, product quality,
                 continuous process improvement, and people are
                 discussed. Based on empirical data, progress in several
                 quality parameters of the AS/400 software system are
                 examined. The quality action road map that describes
                 the various quality actions that were deployed is
                 presented, as are the other elements that enabled the
                 implementation of the quality management system.",
  acknowledgement = ack-nhfb,
  affiliation =  "AS/400 Div., IBM Corp., Rochester, MN, USA",
  classification = "C0310F (Software development management); C6110B
                 (Software engineering techniques)",
  keywords =     "Application System/400; AS/400; Continuous process
                 improvement; Customer satisfaction; People; Product
                 quality; Quality action road map; Software quality
                 management system",
  language =     "English",
  pubcountry =   "USA",
  thesaurus =    "Human factors; IBM computers; Project management;
                 Software quality",
}

Related entries