Entry Black:2007:IMO from ibmsysj.bib

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BibTeX entry

@Article{Black:2007:IMO,
  author =       "J. Black and C. Draper and T. Lococo and F. Matar and
                 C. Ward",
  title =        "An integration model for organizing {IT} service
                 management",
  journal =      j-IBM-SYS-J,
  volume =       "46",
  number =       "3",
  pages =        "405--??",
  month =        jul # "\slash " # sep,
  year =         "2007",
  CODEN =        "IBMSA7",
  ISSN =         "0018-8670",
  bibdate =      "Wed Oct 31 13:35:06 MDT 2007",
  bibsource =    "http://www.research.ibm.com/journal/",
  URL =          "http://www.research.ibm.com/journal/sj/463/black.html",
  acknowledgement = ack-nhfb,
}

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