@TechReport{AppleScript:93,
  author =       "Apple Computer",
  title =        "AppleScript Enabling Powerful Scripting Solutions",
  institution =  "Apple Computer, Inc",
  year =         "1993",
  type =         "White Paper",
  url =          "gopher://info.hed.apple.com:70/00/Apple
                 Technologies/AppleScript White Paper (version 1.0)",
}

@TechReport{Bates:94tr,
  author =       "Joseph Bates",
  title =        "The Role of Emotion in Believable Agents",
  institution =  "School of Computer Science, Carnegie Mellon
                 University",
  year =         "1994",
  number =       "CMU-CS-94-136",
  address =      "School of Computer Science, Carnegie Mellon
                 University, Pittsburgh, PA",
  month =        apr,
  url =          "http://www.cs.cmu.edu/afs/cs.cmu.edu/project/oz/web/papers/ba-and-emotion.ps",
  also =         "See offline <A
                 HREF={"}http://www.cs.bham.ac.uk/~amw/agents/bibtex/offline.html#Bates:94{"}>Article</A>",
}

@InProceedings{Beale:94,
  author =       "Russell Beale and Andrew Wood",
  title =        "Agent-Based Interaction",
  booktitle =    "People and Computers IX: Proceedings of HCI'94",
  year =         "1994",
  pages =        "239--245",
  organization = "British Computer Society HCI Group",
  publisher =    "Cambridge University Press",
  month =        aug,
  url =          "ftp://ftp.cs.bham.ac.uk/pub/dist/hci/papers/agent-based_interaction.ps.Z,
                 ftp://ftp.cs.bham.ac.uk/pub/dist/hci/papers/agent-based_interaction.txt.Z",
}

@TechReport{Bocionek:93,
  author =       "Siegfried Bocionek and Michael Sassin",
  title =        "Dialog-Based Learning ({DBL}) for Adaptive Interface
                 Agents and Programming-by-Demonstration Systems",
  number =       "CMU-CS-93-175",
  institution =  "Carnegie Mellon University",
  address =      "School of Computer Science, Pittsburgh, PA 15213",
  month =        jul,
  year =         "1993",
  url =          "ftp://reports.adm.cs.cmu.edu/usr0/anon/1993/CMU-CS-93-175.ps",
}

@TechReport{Brayshaw:93a,
  author =       "Mike Brayshaw",
  title =        "{MRE}: {A} Flexible and Customisable Program
                 Visualisation Architecture",
  institution =  "Human Cognition Research Laborartory, The Open
                 University",
  year =         "1993",
  note =         "submitted for review",
  url =          "ftp://hcrl.open.ac.uk/pub/documents/Brayshaw-MRE+Agents-sub.ps.Z",
}

@Article{Chaib-draa:92,
  author =       "B. Chaib-draa and R. Mandiau and P. Millot",
  title =        "Distributed Artificial Intelligence: An Annotated
                 Bibliography",
  journal =      "SIGART Bulletin",
  year =         "1992",
  volume =       "3",
  number =       "3",
  month =        jul,
  url =          "gopher://sigart.acm.org:70/00/Bulletin/V3/N3/Bibliography",
}

@PhdThesis{Cheong:92,
  author =       "F-C. Cheong",
  title =        "{OASIS}: An Agent-Oriented Programming Language for
                 Heterogeneous Distributed Environment",
  school =       "University of Michigan",
  year =         "1992",
  url =          "ftp://ftp.eecs.umich.edu/software/oasis/THESIS.tar.Z",
}

@Misc{Cousins:94,
  author =       "Steve B. Cousins",
  title =        "Intelligent Interface Agents",
  howpublished = "WWW available reading list for qualifying exam,
                 Stanford University",
  month =        may,
  year =         "1994",
  url =          "http://euphrates.stanford.edu/cousins/papers/qual-reading-list.ps",
}

@Misc{Droms:89,
  author =       "Ralph Droms",
  title =        "The Knowbot Information Service",
  howpublished = "FTP Report - Corporation for National Research
                 Initiatives (CNRI)",
  month =        dec,
  year =         "1989",
  url =          "ftp://nri.reston.va.us/rdroms/KIS-id.PS,
                 ftp://nri.reston.va.us/rdroms/KIS-id.txt",
}

@Article{Etzioni:94,
  author =       "Oren Etzioni and Daniel Weld",
  title =        "A Softbot-Based Interface to the Internet",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "72--76",
  month =        jul,
  url =          "ftp://june.cs.washington.edu/pub/etzioni/softbots/cacm.ps.Z",
}

@TechReport{Etzioni:93,
  author =       "O. Etzioni and H. M. Levy and R. B. Segal and C. A.
                 Thekkath",
  title =        "{OS} Agents: Using {AI} Techniques in the Operating
                 System Environment",
  number =       "UW-CSE-93-04-04",
  institution =  "University of Washington",
  month =        apr,
  year =         "1993",
  url =          "ftp://ftp.cs.washington.edu/tr/1993/04/UW-CSE-93-04-04.PS.Z",
}

@TechReport{Finin:94,
  author =       "Tim Finin and Rich Fritzson and Don McKay and Robin
                 McEntire",
  title =        "{KQML} - {A} Language and Protocol for Knowledge and
                 Information Exchange",
  institution =  "Computer Science Department, University of Maryland
                 and Valley Forge Engineering Center, Unisys
                 Corporation",
  year =         "1994",
  number =       "CS-94-02",
  address =      "Computer Science Department, University of Maryland,
                 UMBC Baltimore MD 21228",
  url =          "ftp://gopher.cs.umbc.edu/pub/ARPA/kqml/papers/kbks.ps,
                 http://www.cs.umbc.edu/kqml/papers/kbkshtml/kbks.html",
}

@Misc{Foner:93,
  author =       "Leonard N. Foner",
  title =        "What's an Agent Anyway? - {A} Sociological Case
                 Study",
  howpublished = "FTP Report - MIT Media Lab",
  month =        may,
  year =         "1993",
  url =          "ftp://media-lab.media.mit.edu/pub/Foner/Papers/What's-an-Agent-Anyway--Julia.ps.Z,
                 ftp://media-lab.media.mit.edu/pub/Foner/Papers/What's-an-Agent-Anyway--Julia.mss.Z,
                 ftp://media-lab.media.mit.edu/pub/Foner/Papers/What's-an-Agent-Anyway--Julia.ps,
                 ftp://media-lab.media.mit.edu/pub/Foner/Papers/What's-an-Agent-Anyway--Julia.mss",
}

@Article{Genesereth:94,
  author =       "Michael R. Genesereth and Steven P. Ketchpel",
  title =        "Software Agents",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "49--53",
  month =        jul,
  url =          "http://logic.stanford.edu/sharing/papers/agents.ps",
}

@Article{Goldberg:92,
  author =       "David Goldberg and David Nichols and Brian M Oki and
                 Douglas Terry",
  title =        "Using Collaborative Filtering to Weave an Information
                 Tapestry",
  journal =      "Communications of the ACM",
  year =         "1992",
  volume =       "35",
  number =       "12",
  pages =        "61--70",
  month =        dec,
  note =         "Special Issue on Information Filtering",
  url =          "http://www.xerox.com/PARC/dlbx/tapestry-papers/TN44.ps",
}

@TechReport{Goodwin:93,
  author =       "Richard Goodwin",
  title =        "Formalizing Properties of Agents",
  institution =  "School of Computer Science, Carnegie Mellon
                 University",
  year =         "1993",
  number =       "CMU-CS-93-159",
  address =      "Pittsburgh, PA 15213",
  month =        may,
  url =          "ftp://reports.adm.cs.cmu.edu/usr/anon/1993/CMU-CS-93-159.ps",
}

@Misc{Kannapan:93,
  author =       "S. Kannapan",
  title =        "Have your agent call my agent",
  howpublished = "Discovery: Insights through Advanced Computing, WWW at
                 Cornell University",
  year =         "1993",
  url =          "http://www.tc.cornell.edu/er/sci93/dis14agent/dis14agent.html",
}

@Misc{Koster:94,
  author =       "M. Koster",
  title =        "World Wide Web Wanderers, Spiders and Robots",
  howpublished = "WWW",
  year =         "1994",
  url =          "http://web.nexor.co.uk/mak/doc/robots/robots.html",
}

@InProceedings{Lashkari:94,
  author =       "Yezdi Lashkari and Max Metral and Pattie Maes",
  title =        "Collaborative Interface Agents",
  booktitle =    "Proceedings of AAAI'94",
  note =         "to appear",
  year =         "1994",
  url =          "ftp://media-lab.media.mit.edu/pub/agents/interface-agents/coll-agents.ps.Z,
                 http://debussy.media.mit.edu/patties-group/papers/aaai-ymp/aaai.html",
}

@InProceedings{McElligott:94,
  author =       "Michael McElligott and Humphrey Sorensen",
  title =        "An Evolutionary Connectionist Approach to Personal
                 Information Filtering",
  booktitle =    "INNC 94 (Fourth Irish Neural Network Conference)",
  year =         "1994",
  pages =        "141--146",
  organization = "University College Dublin",
  month =        sep,
  url =          "ftp://odyssey.ucc.ie/pub/filtering/INNC94.ps",
}

@Misc{Metral:93,
  author =       "Max Metral",
  title =        "Design of a Generic Learning Interface Agent",
  howpublished = "B.Sc. Dissertation",
  school =       "MIT Media Lab",
  month =        may,
  year =         "1993",
  url =          "ftp://media-lab.media.mit.edu/pub/agents/interface-agents/generic-agents.ps.Z",
}

@InProceedings{Nass:94,
  author =       "Clifford Nass and Jonathan Steuer and Ellen R.
                 Tauber",
  title =        "Computers are Social Actors",
  booktitle =    "CHI'94 Conference Proceedings",
  organization = "ACM",
  pages =        "72--78",
  month =        apr,
  year =         "1994",
  url =          "ftp://casa.stanford.edu/pub/papers/papers.postscript/casa-chi94.ps",
}

@InProceedings{Nass:93,
  author =       "Clifford Nass and Jonathan Steuer and Ellen R. Tauber
                 and Heidi Reeder",
  title =        "Anthropomorphism, Agency, & Ethopoeia: Computers as
                 Social Actors",
  booktitle =    "INTERCHI'93 Conference Proceedings",
  organization = "ACM/SIGCHI and IFIP",
  month =        apr,
  year =         "1993",
  url =          "ftp://casa.stanford.edu/pub/papers/papers.postscript/casa-chi93.ps",
}

@TechReport{OpenDoc:94,
  author =       "Apple Computer",
  title =        "OpenDoc: Shaping Tomorrow's Software",
  institution =  "Apple Computer, Inc",
  year =         "1994",
  type =         "White Paper",
  month =        sep,
  url =          "http://www.mmt.bme.hu/~kiss/docs/opendoc/odshape.html",
}

@InProceedings{Rao:92,
  author =       "Ramana Rao and Stuart K. Card and Herbert D. Jellinek
                 and Jock D. Mackinlay and George G. Robertson",
  title =        "The Information Grid: {A} Framework for Building
                 Information Retrieval and Retrieval-Centered
                 Applications",
  booktitle =    "Proceedings of the ACM Symposium on User Interface
                 Software and Technology",
  year =         "1992",
  organization = "ACM",
  publisher =    "ACM Press",
  month =        nov,
  url =          "http://pubweb.parc.xerox.com/hypertext/dlbx/uir-papers/uist92-final.ps",
}

@Article{Schlimmer:93,
  author =       "J. C. Schlimmer and L. A. Hermens",
  title =        "Software Agents: Completing Patterns and Constructing
                 User Interfaces",
  journal =      "Journal of Artificial Intelligence Research",
  volume =       "1",
  pages =        "61--89",
  month =        nov,
  year =         "1993",
  url =          "gopher://p.gp.cs.cmu.edu/00/volume1/schlimmer93a.ps,
                 gopher://p.gp.cs.cmu.edu/00/volume1/schlimmer93a.ps.Z",
}

@MastersThesis{Sheth:94,
  author =       "Beerud D. Sheth",
  title =        "A Learning Approach to Personalized Information
                 Filtering",
  school =       "MIT Media Lab",
  month =        jan,
  year =         "1994",
  url =          "ftp://media-lab.media.mit.edu/pub/agents/interface-agents/news-filter.ps.Z",
}

@InProceedings{Slagle:94,
  author =       "James R. Slagle and Zbigniew Wieckowski",
  title =        "Ideas for Intelligent User Interface Design",
  booktitle =    "Tcl'94 Workshop Proceedings",
  year =         "1994",
  url =          "ftp://ftp.cs.umn.edu/dept/users/wieckows/Ideas_for_Intelligent_User_Interface_Design.ps",
}

@Misc{JSmith:94,
  author =       "Jennifer Smith",
  title =        "rec.games.mud.misc Frequently Asked Questions
                 ({FAQ})",
  howpublished = "FTP and WWW",
  year =         "1994",
  url =          "ftp://ftp.math.okstate.edu/pub/muds/misc/mud-faq,
                 http://math.okstate.edu/~jds/mudfaqs.html",
}

@Misc{Stross:94,
  author =       "Charles Stross",
  title =        "Searching the Web",
  howpublished = "WWW",
  month =        jun,
  year =         "1994",
  url =          "http://tardis.ed.ac.uk/~charlie/knowbots/websearch.html",
}

@InProceedings{Terry:93,
  author =       "Douglas B. Terry",
  title =        "A Tour through Tapestry",
  booktitle =    "Proceedings ACM Conference on Organizational Computing
                 Systems (COOCS)",
  year =         "1993",
  organization = "ACM",
  month =        nov,
  pages =        "21--30",
  url =          "http://pubweb.parc.xerox.com/hypertext/dlbx/tapestry-papers/TN61.ps",
}

@TechReport{Wood:94a,
  author =       "Andrew Wood",
  title =        "Towards a Medium for Agent-Based Interaction",
  institution =  "University of Birmingham, School of Computer Science",
  type =         "Thesis Proposal",
  number =       "PR-94-15",
  month =        oct,
  year =         "1994",
  url =          "ftp://ftp.cs.bham.ac.uk/pub/dist/hci/papers/medium_for_abi_PR-94-15.ps.Z",
}

@TechReport{Wood:94,
  author =       "Andrew Wood",
  title =        "Agent-Based Interaction",
  institution =  "University of Birmingham, School of Computer Science",
  type =         "PhD Progress Report",
  number =       "PR-94-4",
  month =        may,
  year =         "1994",
  url =          "ftp://ftp.cs.bham.ac.uk/pub/dist/hci/papers/agent-bi_PR-94-4.ps.Z",
}

@Misc{Wood:93,
  author =       "Andrew Wood",
  title =        "Desktop Agents",
  howpublished = "B.Sc. Dissertation - University of Birmingham, School
                 of Computer Science",
  month =        apr,
  year =         "1993",
  url =          "ftp://ftp.cs.bham.ac.uk/pub/dist/hci/papers/desktop_agents",
}

@Misc{Wooldridge:94,
  author =       "Michael Wooldridge and Nicholas R. Jennings",
  title =        "Intelligent Agents: Theory and Practice",
  howpublished = "Available by FTP",
  year =         "1994",
  note =         "Submitted to The Knowledge Engineering Review, 1995",
  url =          "ftp://ftp.elec.qmw.ac.uk/pub/keag/distributed-ai/publications/KE-REVIEW-95.ps.Z",
}

@InProceedings{Cypher:91,
  author =       "Allen Cypher",
  title =        "Eager: Programming Repetitive Tasks by Example",
  booktitle =    "Proceedings of CHI'91",
  year =         "1991",
  pages =        "33--39",
  organization = "ACM",
}

@InProceedings{Don:92,
  author =       "Abbe Don",
  title =        "Anthropomorphism: From Eliza to Terminator 2",
  booktitle =    "Proceedings of CHI'92",
  year =         "1992",
  pages =        "67--70",
  organization = "ACM",
  month =        may,
  note =         "Panel Session with Susan Brennan, Branda Laurel and
                 Ben Schneiderman",
}

@Article{Kay:84,
  author =       "Alan Kay",
  title =        "Computer Software",
  journal =      "Scientific American",
  year =         "1984",
  volume =       "251",
  number =       "3",
  month =        sep,
  pages =        "41--47",
}

@Book{Laurel:90,
  editor =       "Brenda Laurel",
  title =        "The Art of Human Computer Interface Design",
  publisher =    "Addison-Wesley",
  year =         "1990",
}

@InCollection{Kay:90,
  author =       "Alan Kay",
  title =        "User Interface: {A} Personal View",
  crossref =     "Laurel:90",
  pages =        "191--207",
}

@InCollection{Oren:90,
  author =       "Tim Oren and Gitta Salomon and Kristee Kreitman and
                 Abbe Don",
  title =        "Guides: Characterizing the Interface",
  crossref =     "Laurel:90",
  pages =        "367--381",
}

@InCollection{Laurel:90a,
  author =       "Brenda Laurel",
  title =        "Interface Agents: Metaphors with Character",
  crossref =     "Laurel:90",
  pages =        "355--365",
}

@InCollection{Negroponte:90,
  author =       "Nicholas Negroponte",
  title =        "Hospital Corners",
  crossref =     "Laurel:90",
  pages =        "347--352",
}

@Article{Maes:94,
  author =       "Pattie Maes",
  title =        "Agents that Reduce Work and Information Overload",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "31--40",
  month =        jul,
}

@Article{Bates:94,
  author =       "Joseph Bates",
  title =        "The Role of Emotion in Believable Agents",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "122--125",
  month =        jul,
  also =         "See online <A
                 HREF={"}http://www.cs.bham.ac.uk/~amw/agents/bibtex/online.html#Bates:94tr{"}>Technical
                 Report</A>",
}

@Article{Riecken:94,
  author =       "Doug Riecken",
  title =        "A Conversation with Marvin Minsky About Agents",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "23--29",
  month =        jul,
}

@Article{Edmonds:94,
  author =       "Ernest A. Edmonds and Linda Candy and Rachel Jones and
                 Bassel Soufi",
  title =        "Support for Collaborative Design: Agents and
                 Emergence",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "41--47",
  month =        jul,
}

@Article{Smith:94,
  author =       "David Canfield Smith and Allen Cypher and Jim
                 Spohrer",
  title =        "{KIDSIM}: Programming Agents Without a Programming
                 Language",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "55--67",
  month =        jul,
}

@Article{Norman:94,
  author =       "Donald A. Norman",
  title =        "How Might People Interact with Agents",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "68--71",
  month =        jul,
}

@Article{Mitchell:94,
  author =       "Tom Mitchell and Rich Caruana and Dayne Freitag and
                 John McDermott and David Zabowski",
  title =        "Experience with a Learning Personal Assistant",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "81--91",
  month =        jul,
}

@Article{Selker:94,
  author =       "Ted Selker",
  title =        "Coach: {A} Teaching Agent that Learns",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "92--99",
  month =        jul,
}

@Article{Greif:94,
  author =       "Irene Greif",
  title =        "Desktop Agents in Group-Enabled Products",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "100--105",
  month =        jul,
}

@Article{Riecken:94a,
  author =       "Doug Riecken",
  title =        "{M}: An Architecture of Integrated Agents",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "107--116",
  month =        jul,
}

@Article{Boden:94,
  author =       "Margaret A. Boden",
  title =        "Agents and Creativity",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "117--121",
  month =        jul,
}

@Article{Guha:94,
  author =       "R. V. Guha and Douglas B. Lenat",
  title =        "Enabling Agents to Work Together",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "127--142",
  month =        jul,
}

@Article{Kautz:94,
  author =       "Henry A. Kautz and Bart Selman and Michael Coen",
  title =        "Bottom-Up Design of Software Agents",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "7",
  pages =        "143--145",
  month =        jul,
}

@Article{Fischer:91,
  author =       "G. Fischer and A. C. Lemke and T. Mastaglio and A. I.
                 Morch",
  title =        "The Role of Critiquing in Cooperative Problem
                 Solving",
  journal =      "ACM Transactions on Information Systems",
  year =         "1991",
  volume =       "9",
  number =       "3",
  pages =        "123--151",
  month =        apr,
}

@Article{Shoham:93,
  author =       "Yoav Shoham",
  title =        "Agent-oriented programming",
  journal =      "Artificial Intelligence",
  year =         "1993",
  volume =       "60",
  number =       "1",
  pages =        "51--92",
  month =        mar,
}

@Article{Hammainen:90,
  author =       "Heikki Hammainen and Eero Eloranta and Jari
                 Alasuvanto",
  title =        "Distributed Form Management",
  journal =      "ACM Transactions on Information Systems",
  year =         "1990",
  volume =       "8",
  number =       "1",
  pages =        "50--76",
  month =        jan,
}

@Article{Kaye:87,
  author =       "A. Roger Kaye and Gerald M. Karam",
  title =        "Cooperating Knowledge-Based Assistants for the
                 Office",
  journal =      "ACM Transactions on Office Information Systems",
  year =         "1987",
  volume =       "5",
  number =       "4",
  pages =        "297--326",
  month =        oct,
}

@InProceedings{Adams:89,
  author =       "Sam S. Adams and Abdul K. Nabi",
  title =        "NeuralAgents - {A} Frame of Mind",
  booktitle =    "OOPSLA'89 Proceedings",
  year =         "1989",
  pages =        "139--149",
  month =        oct,
}

@InProceedings{Fenton:89,
  author =       "Jay Fenton and Kent Beck",
  title =        "Playground: An Object Oriented Simulation with Agent
                 Rules for Children of All Ages",
  booktitle =    "OOPSLA'89 Proceedings",
  year =         "1989",
  pages =        "123--137",
  month =        oct,
}

@Article{Hewitt:77,
  author =       "Carl Hewitt",
  title =        "Viewing Control Structures as Patterns of Passing
                 Messages",
  journal =      "Artificial Intelligence",
  year =         "1977",
  volume =       "8",
  pages =        "323--364",
}

@Article{Malone:87,
  author =       "Thomas W. Malone and Kenneth R. Grant and Franklyn A.
                 Turback and Stephen A. Brobst and Michael D. Cohen",
  title =        "Intelligent Information-Sharing Systems",
  journal =      "Communications of the ACM",
  year =         "1987",
  volume =       "30",
  number =       "5",
  pages =        "390--402",
  month =        may,
}

@Article{Hiltz:85,
  author =       "Starr Roxanne Hiltz and Murray Turoff",
  title =        "Structuring Computer-Mediated Communication Systems to
                 Avoid Information Overload",
  journal =      "Communications of the ACM",
  year =         "1985",
  volume =       "28",
  number =       "7",
  pages =        "680--689",
  month =        jul,
}

@InProceedings{Rodden:88,
  author =       "Thomas Rodden and Pete Sawyer and Ian Sommerville",
  title =        "Interacting with an active, integrated environment",
  booktitle =    "Proceedings of the ACM SIGSOFT/SIGPLAN Software
                 Engineering Symposium on Practical Software Development
                 Environments",
  year =         "1988",
  pages =        "76--84",
  month =        nov,
  note =         "Also as SIGPLAN Notices 24(2) and SIGSOFT Software
                 Engineering Notes 13(5)",
}

@Article{Halasz:88,
  author =       "Frank G. Halasz",
  title =        "Reflections on Notecards: Seven Issues for the Next
                 Generation of Hypermedia Systems",
  journal =      "Communications of the ACM",
  year =         "1988",
  volume =       "31",
  number =       "7",
  pages =        "836--852",
  month =        jul,
}

@Article{Lee:94,
  author =       "Andrew Lee",
  title =        "Anonymous Collaboration: An Alternative Technique for
                 Working Together",
  journal =      "SIGCHI Bulletin",
  year =         "1994",
  volume =       "26",
  number =       "3",
  pages =        "40--46",
  month =        jul,
}

@Article{Clarke:93,
  author =       "A. A. Clarke and M. G. G. Smyth",
  title =        "A Cooperative Computer Based on the Principles of
                 Human Cooperation",
  journal =      "International Journal of Man-Machine Studies",
  year =         "1993",
  volume =       "38",
  number =       "1",
  pages =        "3--22",
  month =        jan,
}

@Article{Lai:88,
  author =       "Kum-Yew Lai and Thomas W. Malone and Ken-Chaing Yu",
  title =        "Object Lens: {A} {"}Spreadsheet{"} for Cooperative
                 Work",
  journal =      "ACM Transactions on Office Information Systems",
  year =         "1988",
  volume =       "6",
  number =       "4",
  pages =        "332--353",
  month =        oct,
}

@Article{Palaniappan:92,
  author =       "Murugappan Palaniappan and Nicole Yankelovich and
                 George Fitzmaurice and Anne Loomis and Bernard haan and
                 James Coombs and Norman Meyrowitz",
  title =        "The Envoy Framework: An open Architecture for Agents",
  journal =      "ACM Transactions on Information Systems",
  year =         "1992",
  volume =       "10",
  number =       "3",
  pages =        "233--264",
  month =        jul,
}

@Article{Germain:94,
  author =       "E. Germain",
  title =        "Software's special agents",
  journal =      "New Scientist",
  year =         "1994",
  pages =        "19--20",
  month =        "9th " # apr,
}

@InProceedings{Lai:91,
  author =       "Kum-Yew Lai and Thomas W. Malone",
  title =        "Object Lens: Letting End-Users Create Cooperative Work
                 Applications",
  booktitle =    "Human Factors in Computing Systems. Reaching Through
                 Technology. Proceedings of CHI'91",
  year =         "1991",
  editor =       "S. P. Robertson and G. M. Olson and J. S. Olson",
  pages =        "425--426",
}

@Article{Wayner:94,
  author =       "Peter Wayner",
  title =        "Agents Away",
  journal =      "Byte",
  year =         "1994",
  pages =        "113--118",
  month =        may,
}

@Article{Waldspurger:92,
  author =       "Carl A. Waldspurger and Tad Hogg and Bernardo A.
                 Huberman and Jeffrey O. Kephart and W. Scott
                 Stornetta",
  title =        "Spawn: {A} Distributed Computational Economy",
  journal =      "IEEE Transactions on Software Engineering",
  year =         "1992",
  volume =       "18",
  number =       "2",
  pages =        "103--117",
  month =        feb,
}

@InProceedings{Nonogaki:91,
  author =       "Hajime Nonogaki and Hirotada Ueda",
  title =        "{FRIEND21} Project: {A} Construction of 21st Century
                 Human Interface",
  booktitle =    "Human Factors in Computing Systems. Reaching Through
                 Technology. Proceedings of CHI'91",
  year =         "1991",
  editor =       "S. P. Robertson and G. M. Olson and J. S. Olson",
  pages =        "407--414",
}

@Article{Waterman:78,
  author =       "D. A. Waterman",
  title =        "A rule-based approach to knowledge acquisition for
                 man-machine interface programs",
  journal =      "International Journal of Man-Machine Studies",
  year =         "1978",
  volume =       "10",
  number =       "6",
  pages =        "693--711",
}

@Misc{Dieberger:93,
  author =       "A. Dieberger & J. G. Tromp",
  title =        "The Information City - {A} Metaphor for Navigating
                 Hypertexts",
  howpublished = "Recent Research Paper at BCS HCI‘93, Loughborough",
  month =        sep,
  year =         "1993",
}

@InProceedings{ODay:93,
  author =       "V. L. O‘Day and R. Jeffries",
  title =        "Orienteering in an Information Landscape: How
                 Information Seekers Get From Here to There",
  booktitle =    "Proceedings of INTERCHI‘93",
  year =         "1993",
  pages =        "438--445",
  organization = "ACM/SIGCHI and IFIP",
  month =        apr,
}

@Article{Blandford:93,
  author =       "A. E. Blandford",
  title =        "An agent-theoretic approach to computer participation
                 in dialogue",
  journal =      "International Journal of Man-Machine Studies",
  year =         "1993",
  volume =       "39",
  pages =        "965--998",
  month =        feb,
}

@TechReport{Dix:92,
  author =       "Alan Dix and Janet Finlay and Jonathan Hassell",
  title =        "Environments for cooperating agents: designing the
                 interface as medium",
  institution =  "HCI Group, University of York",
  year =         "1992",
  month =        jun,
}

@Article{Bird:93,
  author =       "Shawn D. Bird",
  title =        "Towards a taxonomy of multi-agent systems",
  journal =      "International Journal of Man- Machine Studies",
  year =         "1993",
  volume =       "39",
  pages =        "689--704",
  month =        feb,
}

@Article{Ellis:91,
  author =       "C. A. Ellis and S. J. Gibbs and G. L. Rein",
  title =        "Groupware: Some Issues and Experiences",
  journal =      "Communications of the ACM",
  year =         "1991",
  volume =       "34",
  number =       "1",
  pages =        "38--58",
  month =        jan,
}

@InBook{Tognazzini:90,
  author =       "Bruce Tognazzini",
  title =        "{TOG} on Interface",
  chapter =      "20",
  pages =        "159--167",
  publisher =    "Addison-Wesley",
  year =         "1990",
}

@Book{Minsky:85,
  author =       "M. Minsky",
  title =        "The Society of Mind",
  publisher =    "Simon and Schuster",
  year =         "1985",
  address =      "new york",
}

@InProceedings{Maes:93,
  author =       "Pattie Maes and Robyn Kozierok",
  title =        "Learning Interface Agents",
  booktitle =    "Proceedings of AAAI‘93",
  year =         "1993",
  pages =        "459--465",
}

@Book{Laurel:91,
  author =       "Brenda Laurel",
  title =        "Computers as Theatre",
  publisher =    "Addison-Wesley",
  year =         "1991",
}

@Article{Inman:94,
  author =       "Phillip Inman",
  title =        "The butlers are going to do it",
  journal =      "Computer Weekly",
  year =         "1994",
  pages =        "10 & Editorial",
  month =        "13th " # jan,
}

@Article{Brown:93,
  author =       "Andrew Brown",
  title =        "Sixth sense says this is progress",
  journal =      "The Independant",
  year =         "1993",
  pages =        "22",
  month =        "Friday 29th " # oct,
}

@Article{Bawa:93,
  author =       "Joanna Bawa",
  title =        "From tyrant to tool: Software that anticipates your
                 needs",
  journal =      "The Guardian",
  year =         "1993",
  pages =        "19",
  month =        "Thursday 28th " # oct,
}

@Article{Klosgen:92,
  author =       "Willi Klosgen",
  title =        "Problems for Knowledge Discovery in Databases and
                 Their Treatment in the Statistics Interpreter Explora",
  journal =      "International Journal of Intelligent Systems",
  year =         "1992",
  volume =       "7",
  pages =        "649--673",
}

@Article{Clement:93,
  author =       "Andrew Clement",
  title =        "Privacy Considerations in {CSCW}: Report on the
                 {CSCW}‘92 Workshop",
  journal =      "SIGCHI Bulletin",
  year =         "1993",
  volume =       "25",
  number =       "4",
  pages =        "34--39",
  month =        oct,
}

@Article{Allen:93,
  author =       "Jonathan P. Allen",
  title =        "Controversies about Privacy and Open Information in
                 {CSCW}: {A} Panel Report from {CSCW}‘92",
  journal =      "SIGCHI Bulletin",
  year =         "1993",
  volume =       "25",
  number =       "4",
  pages =        "40--41",
  month =        oct,
}

@Misc{Loughran:91,
  author =       "Steve Loughran",
  title =        "An Infrastructure for Desktop Agents",
  howpublished = "Presentation given at BRAA'91 (Belief Representation &
                 Agent Architectures)",
  month =        jun,
  year =         "1991",
}

@InProceedings{Bowers:93,
  author =       "John Bowers and Tom Rodden",
  title =        "Exploding the Interface: Experiences of a {CSCW}
                 Network",
  booktitle =    "Proceedings of INTERCHI‘93",
  year =         "1993",
  pages =        "255--261",
  organization = "ACM/SIGCHI and IFIP",
  month =        apr,
}

@Misc{Fischer:93,
  author =       "Gerhard Fischer and David Redmiles",
  title =        "Human-Centered, Intelligent Agents Supporting
                 Communication and Collaboration in Domain-Oriented
                 Design Environments",
  howpublished = "Research proposal, University of Colorado, Boulder",
  year =         "1993",
}

@Book{Bond:88,
  editor =       "Alan H. Bond and Les Glasser",
  title =        "Readings in Distributed Artificial Intelligence",
  publisher =    "Morgan Kaufman",
  year =         "1988",
  address =      "San Mateo, California",
}

@Book{Guilfoyle:94,
  author =       "Christine Guilfoyle and Ellie Warner",
  title =        "Intelligent Agents: The New Revolution in Software",
  publisher =    "Ovum Ltd",
  year =         "1994",
  note =         "Management Summary reproduced in European Multimedia
                 Bulletin, pages 8-11, May 1994",
}

@InCollection{Bannon:86,
  author =       "Liam J. Bannon",
  title =        "Computer-Mediated Communication",
  booktitle =    "User Centred System Design: New Perspectives on
                 Human-Computer Interaction",
  publisher =    "Lawrence Erlbaum Associates",
  year =         "1986",
  editor =       "Donald A. Norman and Stephen W. Draper",
  chapter =      "21",
  pages =        "433--452",
  address =      "Hillsdale, New Jersey",
}

@InCollection{Laurel:86,
  author =       "Brenda K. Laurel",
  title =        "Interface as Mimesis",
  booktitle =    "User Centred System Design: New Perspectives on
                 Human-Computer Interaction",
  publisher =    "Lawrence Erlbaum Associates",
  year =         "1986",
  editor =       "Donald A. Norman and Stephen W. Draper",
  chapter =      "4",
  pages =        "67--85",
  address =      "Hillsdale, New Jersey",
}

@InProceedings{Nirenburg:86,
  author =       "Sergei Nirenburg and Victor Lesser",
  title =        "Providing Intelligent Assistance in Distributed Office
                 Environments",
  booktitle =    "Proceedings of the ACM Conference on Office
                 Information Systems",
  year =         "1986",
  pages =        "104--112",
  note =         "Also in [Bond 88]",
}

@Article{Barber:83,
  author =       "Gerald R. Barber",
  title =        "Supporting Organizational Problem Solving with a Work
                 Station",
  journal =      "ACM Transactions on Office Information Systems",
  year =         "1983",
  volume =       "1",
  pages =        "45--67",
  note =         "Also in [Bond 88]",
}

@Article{Hewitt:86,
  author =       "Carl E. Hewitt",
  title =        "Offices are Open Systems",
  journal =      "ACM Transactions on Office Information Systems",
  year =         "1986",
  volume =       "4",
  number =       "3",
  pages =        "271--287",
  note =         "Also in [Bond 88]",
}

@InProceedings{Hill:92,
  author =       "Ralph D. Hill",
  title =        "The Abstraction-Link-View Paradigm: Using Constraints
                 to Connect User interfaces to Applications",
  booktitle =    "Proceedings of CHI'92",
  year =         "1992",
  pages =        "335--342",
  month =        may,
}

@InProceedings{Bentley:92,
  author =       "Richard Bentley and Tom Rodden and Peter Sawyer and
                 Ian Sommerville",
  title =        "An architecture for tailoring cooperative multi-user
                 displays",
  booktitle =    "Proceedings of CSCW'92",
  year =         "1992",
  pages =        "187--194",
  month =        nov,
}

@InProceedings{Malone:92,
  author =       "Thomas W. Malone and Kum-Yew Lai and Christopher Fry",
  title =        "Experiments with Oval: {A} Radically Tailorable Tool
                 for Cooperative Work",
  booktitle =    "Proceedings of CSCW'92",
  year =         "1992",
  pages =        "289--297",
  month =        nov,
}

@InCollection{Malone:87a,
  author =       "Thomas W. Malone",
  title =        "Computer Support for Organizations: Towards an
                 Organizational Science",
  booktitle =    "Interfacing Thought: Cognitive Aspects of
                 Human-Computer Interaction",
  publisher =    "MIT Press",
  year =         "1987",
  editor =       "John M. Carroll",
  chapter =      "11",
  pages =        "294--324",
  address =      "Cambridge, Massachusetts",
}

@InProceedings{Engelbart:68,
  author =       "Douglas C. Engelbart and William K. English",
  title =        "A research center for augmenting human intellect",
  booktitle =    "Fall Joint Computer Conference: AFIPS Conference
                 Proceedings",
  year =         "1968",
  pages =        "395--410",
}

@InCollection{Jones:93,
  author =       "Rachel Jones & Ernest A. Edmonds",
  title =        "A Framework for Negotiation",
  booktitle =    "AI, Autonomous User Agents and CSCW",
  publisher =    "Springer-Verlag",
  year =         "1993",
  editor =       "J. Connelly and E. A. Edmonds",
}

@Article{Berners-Lee:94,
  author =       "Tim Berners-Lee and Robert Cailliau and Ari Luotonen
                 and Henrik Frystyk Nielsen and Arthur Secret",
  title =        "The World Wide Web",
  journal =      "Communications of the ACM",
  year =         "1994",
  volume =       "37",
  number =       "8",
  pages =        "76--82",
  month =        aug,
}

@InProceedings{Yoder:89,
  author =       "Elise Yoder and Robert Akscyn and Donald McCracken",
  title =        "Collaboration in {KMS}, {A} Shared Hypermedia System",
  booktitle =    "Proceedings of CHI'89",
  year =         "1989",
  pages =        "37--42",
  month =        may,
}

@InProceedings{Gibbs:89,
  author =       "S. J. Gibbs",
  title =        "{LIZA}: An Extensible Groupware Toolkit",
  booktitle =    "Proceedings of CHI'89",
  year =         "1989",
  pages =        "29--35",
  month =        may,
}

@Article{Hellman:92,
  author =       "Riitta Hellman",
  title =        "Combining {CSCW} and user support techniques to design
                 collaborative user interfaces",
  journal =      "Interacting with Computers",
  year =         "1992",
  volume =       "4",
  number =       "1",
  pages =        "41--67",
}

@TechReport{Eisenger:92,
  author =       "Norbert Eisenger and Nabiel Elshiewy",
  title =        "{MADMAN} - Multi-Agent Diary Manager",
  institution =  "European Computer-Industry Research Centre",
  year =         "1992",
  type =         "Internal Report",
  number =       "ESRC-92-7i",
  address =      "Munchen, Germany",
  month =        mar,
}

@Article{Lee:93,
  author =       "Kue-Chu Lee and William H. Mansfield Jr and Amit P.
                 Sheth",
  title =        "A Framework for Controlling Cooperating Agents",
  journal =      "IEEE Computer",
  year =         "1993",
  pages =        "8--16",
  month =        jul,
}

@Book{Bush:45,
  author =       "Vannevar Bush",
  title =        "As We May Think",
  publisher =    "Atlantic",
  year =         "1945",
  month =        aug,
  note =         "Quoted in Chapter 3, [Rheingold 91]",
}

@Book{Rheingold:91,
  author =       "Howard Rheingold",
  title =        "Virtual Reality",
  publisher =    "Secker & Warburg",
  year =         "1991",
  address =      "London",
}

@InCollection{Engelbart:63,
  author =       "Douglas C. Engelbart",
  title =        "A Conceptual Framework for Augmenting Man's
                 Intellect",
  booktitle =    "Vistas in Information Handling",
  publisher =    "Spartan Books",
  year =         "1963",
  editor =       "Paul W. Howerton and David C. Weeks",
  volume =       "1",
  pages =        "1--29",
  address =      "Washington DC",
  note =         "Quoted in Chapter 3, [Rheingold 91]",
}

@InProceedings{Grudin:90,
  author =       "Jonathan Grudin",
  title =        "interface",
  booktitle =    "Proceedings of CSCW'90",
  year =         "1990",
  pages =        "269--278",
  month =        oct,
}

@InCollection{Brennan:90,
  author =       "Susan E. Brennan",
  title =        "Conversation as Direct Manipulation: An Iconoclastic
                 View",
  crossref =     "Laurel:90",
  pages =        "393--404",
}

@InCollection{Grudin:90a,
  author =       "Jonathan Grudin",
  title =        "Groupware and Cooperative Work: Problems and
                 Prospects",
  crossref =     "Laurel:90",
  pages =        "171--185",
}

@InCollection{Oren:90a,
  author =       "Tim Oren",
  title =        "Designing a New Medium",
  crossref =     "Laurel:90",
  pages =        "467--479",
}

@Book{James:1890,
  author =       "William James",
  title =        "The Principles of Psychology",
  publisher =    "Holt",
  year =         "1890",
  address =      "New York",
  note =         "Quoted in [Grudin 90]",
}

@Article{Stearns:89,
  author =       "Glenn R Stearns",
  title =        "Agents and the {HP} NewWave Application Program
                 Interface",
  journal =      "Hewlett-Packard Journal",
  year =         "1989",
  volume =       "40",
  number =       "4",
  pages =        "32--37",
  month =        aug,
}

@Book{Shneiderman:87,
  author =       "Ben Shneiderman",
  title =        "Designing the User Interface: Strategies for Effective
                 Human-Computer Interaction",
  publisher =    "Addison-Wesley",
  year =         "1987",
  address =      "New York",
}

@TechReport{Brown:92,
  author =       "Alan W Brown",
  title =        "Control Integration Through Message Passing in a
                 Software Development Environment",
  institution =  "Carnegie Mellon University",
  year =         "1992",
  number =       "CMU/SEI-92-TR-35",
  month =        dec,
}

@InProceedings{Brayshaw:93,
  author =       "Mike Brayshaw",
  title =        "{MRE}: {A} Flexible and Customisable Program
                 Visualisation Architectur",
  booktitle =    "People and Computers VIII: Proceedings of HCI‘93",
  year =         "1993",
  editor =       "J. L. Alty and D. Diaper and S. Guest",
  pages =        "425--439",
  organization = "British Computer Society HCI Group",
  publisher =    "Cambridge University Press",
  month =        sep,
}

@Book{Sommerville:89,
  author =       "Ian Sommerville",
  title =        "Software Engineering",
  publisher =    "Addison-Wesley",
  year =         "1989",
  edition =      "third",
}

@Article{Bobrow:91,
  author =       "Daniel G. Bobrow",
  title =        "Dimensions of Interaction: {A} Shift of Perspective in
                 Artificial Intelligence",
  journal =      "AI Magazine",
  year =         "1991",
  volume =       "12",
  number =       "3",
  pages =        "64--80",
  month =        "Fall",
}

@Article{Loeb:92,
  author =       "Shoshana Loeb",
  title =        "Architecting Personalized Delivery of Multimedia
                 Information",
  journal =      "Communications of the ACM",
  year =         "1992",
  volume =       "35",
  number =       "12",
  pages =        "39--48",
  month =        dec,
  note =         "Special Issue on Information Filtering",
}

@Article{Stevens:92,
  author =       "Curt Stevens",
  title =        "Automating the Creation of Information Filters",
  journal =      "Communications of the ACM",
  year =         "1992",
  volume =       "35",
  number =       "12",
  pages =        "48",
  month =        dec,
  note =         "Special Issue on Information Filtering",
}

@Article{Stadnyk:92,
  author =       "Irene Stadnyk and Robert Kass",
  title =        "Modeling Users' Interests in Information Filters",
  journal =      "Communications of the ACM",
  year =         "1992",
  volume =       "35",
  number =       "12",
  pages =        "49",
  month =        dec,
  note =         "Special Issue on Information Filtering",
}

@Article{Baclace:92,
  author =       "Paul E Baclace",
  title =        "Competing Agents for Information Filtering",
  journal =      "Communications of the ACM",
  year =         "1992",
  volume =       "35",
  number =       "12",
  pages =        "49",
  month =        dec,
  note =         "Special Issue on Information Filtering",
}

@Book{Julienne:94,
  author =       "Astrid M Julienne and Brian Holtz",
  title =        "ToolTalk and open protocols, inter-application
                 communication",
  publisher =    "Englewood Cliffs",
  year =         "1994",
  address =      "NJ",
}

@TechReport{CORBA:91,
  author =       "The Object Management Group",
  title =        "The Common Object Request Broker: Architecture and
                 Specification",
  institution =  "Object Management Group",
  year =         "1991",
  number =       "91.12.1 Rev 1.1",
  month =        dec,
}

@Book{Apple:86,
  author =       "Apple Computer",
  title =        "Inside Macintosh",
  publisher =    "Addison-Wesley",
  year =         "1986",
  volume =       "1",
}