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@Article{Silverman:2000:TVN, author = "Kurt S. Silverman and Michael R. Brenner and Gregory E. Shannon", title = "Toward a vision for network and service management", journal = j-BELL-LABS-TECH-J, volume = "5", number = "4", pages = "21--30", month = "Winter", year = "2000", CODEN = "BLTJFD", DOI = "https://doi.org/10.1002/bltj.2248", ISSN = "1089-7089 (print), 1538-7305 (electronic)", ISSN-L = "1089-7089", bibdate = "Fri Nov 26 17:31:29 MST 2010", bibsource = "http://www.math.utah.edu/pub/tex/bib/bstj2000.bib", acknowledgement = ack-nhfb, fjournal = "Bell Labs Technical Journal", journal-URL = "http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)1538-7305/issues/", onlinedate = "14 Aug 2002", }