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BibTeX entry
@Article{Greer:1998:IHS,
author = "Jim Greer and Gordon I. McCalla and John Cooke and
Jason Collins and Vive Kumar and Andrew Bishop and
Julita Vassileva",
title = "The Intelligent Helpdesk: Supporting Peer-Help in a
University Course",
journal = j-LECT-NOTES-COMP-SCI,
volume = "1452",
pages = "494--??",
year = "1998",
CODEN = "LNCSD9",
ISSN = "0302-9743 (print), 1611-3349 (electronic)",
ISSN-L = "0302-9743",
bibdate = "Tue Feb 5 11:52:37 MST 2002",
bibsource = "http://link.springer-ny.com/link/service/series/0558/tocs/t1452.htm;
http://www.math.utah.edu/pub/tex/bib/lncs1998b.bib",
URL = "http://link.springer-ny.com/link/service/series/0558/bibs/1452/14520494.htm;
http://link.springer-ny.com/link/service/series/0558/papers/1452/14520494.pdf",
acknowledgement = ack-nhfb,
}
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