Last update: Thu May 16 02:07:42 MDT 2019
@Article{Lallement:2000:ISA, author = "Yannick Lallement and Mark S. Fox", title = "Interact: {A} Staged Approach to Customer Service Automation", journal = j-LECT-NOTES-COMP-SCI, volume = "1822", pages = "164--??", year = "2000", CODEN = "LNCSD9", ISSN = "0302-9743 (print), 1611-3349 (electronic)", ISSN-L = "0302-9743", bibdate = "Fri Feb 1 09:16:34 MST 2002", bibsource = "http://link.springer-ny.com/link/service/series/0558/tocs/t.htm; http://www.math.utah.edu/pub/tex/bib/lncs2000.bib", URL = "http://link.springer-ny.com/link/service/series/0558/bibs/1822/18220164.htm; http://link.springer-ny.com/link/service/series/0558/papers/1822/18220164.pdf", acknowledgement = ack-nhfb, }