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@Article{Bell:2002:IPS, author = "Gordon Bell and Bob Barbour and Paul McMenamin and Dave Allen and Maurice Mulvenna", title = "An Industrial Perspective on Soft Issues: Successes, Opportunities, and Challenges", journal = j-LECT-NOTES-COMP-SCI, volume = "2311", pages = "357--??", year = "2002", CODEN = "LNCSD9", ISSN = "0302-9743 (print), 1611-3349 (electronic)", ISSN-L = "0302-9743", bibdate = "Tue Sep 10 19:09:25 MDT 2002", bibsource = "http://link.springer-ny.com/link/service/series/0558/tocs/t2311.htm; http://www.math.utah.edu/pub/tex/bib/lncs2002a.bib", URL = "http://link.springer-ny.com/link/service/series/0558/bibs/2311/23110357.htm; http://link.springer-ny.com/link/service/series/0558/papers/2311/23110357.pdf", acknowledgement = ack-nhfb, }