Entry Jantti:2012:IIS from lncs2012e.bib
Last update: Sun Oct 15 02:37:03 MDT 2017
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BibTeX entry
@Article{Jantti:2012:IIS,
author = "Marko J{\"a}ntti",
title = "Improving {IT} Service Desk and Service Management
Processes in {Finnish} Tax Administration: a Case Study
on Service Engineering",
journal = j-LECT-NOTES-COMP-SCI,
volume = "7343",
pages = "218--232",
year = "2012",
CODEN = "LNCSD9",
DOI = "https://doi.org/10.1007/978-3-642-31063-8_17",
ISSN = "0302-9743 (print), 1611-3349 (electronic)",
ISSN-L = "0302-9743",
bibdate = "Wed Dec 19 15:20:30 MST 2012",
bibsource = "http://www.math.utah.edu/pub/tex/bib/lncs2012e.bib",
URL = "http://link.springer.com/chapter/10.1007/978-3-642-31063-8_17/",
acknowledgement = ack-nhfb,
book-DOI = "https://doi.org/10.1007/978-3-642-31063-8",
book-URL = "http://www.springerlink.com/content/978-3-642-31063-8",
fjournal = "Lecture Notes in Computer Science",
}
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