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%%% -*-BibTeX-*-
%%% ====================================================================
%%%  BibTeX-file{
%%%     author          = "Nelson H. F. Beebe",
%%%     version         = "1.32",
%%%     date            = "18 December 2023",
%%%     time            = "09:55:00 MST",
%%%     filename        = "commundesignqreview.bib",
%%%     address         = "University of Utah
%%%                        Department of Mathematics, 110 LCB
%%%                        155 S 1400 E RM 233
%%%                        Salt Lake City, UT 84112-0090
%%%                        USA",
%%%     telephone       = "+1 801 581 5254",
%%%     FAX             = "+1 801 581 4148",
%%%     URL             = "https://www.math.utah.edu/~beebe",
%%%     checksum        = "17339 10556 52193 520686",
%%%     email           = "beebe at math.utah.edu, beebe at acm.org,
%%%                        beebe at computer.org (Internet)",
%%%     codetable       = "ISO/ASCII",
%%%     keywords        = "bibliography; BibTeX; Communication Design
%%%                       Quarterly Review",
%%%     license         = "public domain",
%%%     supported       = "yes",
%%%     docstring       = "This is a COMPLETE bibliography of the
%%%                        journal Communication Design Quarterly
%%%                        Review (CODEN none, ISSN 2166-1200 (print),
%%%                        2166-1642 (electronic)), published by the
%%%                        ACM.  Publication began with volume 1,
%%%                        number 1, in September 2012.
%%%
%%%                        The journal has a World Wide Web site at
%%%
%%%                            http://dl.acm.org/citation.cfm?id=J1351
%%%                            http://www.sigdoc.org/publications/cdqr.html
%%%
%%%                        At version 1.32, the COMPLETE year coverage
%%%                        looked like this:
%%%
%%%                             2012 (   8)    2016 (  31)    2020 (  18)
%%%                             2013 (  35)    2017 (  31)    2021 (  16)
%%%                             2014 (  29)    2018 (  32)    2022 (  28)
%%%                             2015 (  36)    2019 (  21)    2023 (  23)
%%%
%%%                             Article:        308
%%%
%%%                             Total entries:  308
%%%
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%%% ====================================================================
%%% Acknowledgement abbreviations:
@String{ack-nhfb = "Nelson H. F. Beebe,
                    University of Utah,
                    Department of Mathematics, 110 LCB,
                    155 S 1400 E RM 233,
                    Salt Lake City, UT 84112-0090, USA,
                    Tel: +1 801 581 5254,
                    FAX: +1 801 581 4148,
                    e-mail: \path|beebe@math.utah.edu|,
                            \path|beebe@acm.org|,
                            \path|beebe@computer.org| (Internet),
                    URL: \path|https://www.math.utah.edu/~beebe/|"}

%%% ====================================================================
%%% Journal abbreviations:
@String{j-COMMUN-DESIGN-Q-REVIEW = "Communication Design Quarterly Review"}

%%% ====================================================================
%%% Publishers and their addresses:
@String{pub-ACM                 = "ACM Press"}
@String{pub-ACM:adr             = "New York, NY 10036, USA"}

%%% ====================================================================
%%% Bibliography entries, sorted in publication order with ``bibsort
%%% -byvolume'':
@Article{Potts:2012:DDC,
  author =       "Liza Potts and Michael Albers",
  title =        "Defining the design of communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "1",
  pages =        "3--7",
  month =        sep,
  year =         "2012",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448917.2448918",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:03 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Welcome to your newly redesigned SIGDOC newsletter.
                 Nearly a year ago, we began having conversations about
                 publishing opportunities for cutting-edge (and often
                 bleeding-edge) research in our field. The kind of work
                 that includes pilot studies, exploratory research
                 happening inside labs, centers, and in the field. The
                 kind of work that has trouble getting recognition and
                 funding because it is new, does not have years of
                 research behind it, and is often risky to take on.
                 Cutting-edge work is also the kind of research and
                 application work that needs to find a publishing venue
                 as quickly as possible to encourage further
                 exploration, discussion, and refinement. Other relevant
                 work would be surprising and interesting results of a
                 usability test or development project. Although this
                 work may not be as bleeding edge (and may not even
                 qualify as a ``full research project,'') the knowledge
                 the project team gained can help other groups and needs
                 a venue on which that communication can occur.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Spinuzzi:2012:WCD,
  author =       "Clay Spinuzzi",
  title =        "What is communication design?",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "1",
  pages =        "8--11",
  month =        sep,
  year =         "2012",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448917.2448919",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:03 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In 1997, I worked with a team to conduct my first
                 qualitative research project, a study of how software
                 developers used code libraries when developing a common
                 codebase (McLellan et al. 1998; Spinuzzi 2001). In
                 particular, I was interested in how developers used
                 inline comments to understand their own and others'
                 code. At two sites, the developers used comments pretty
                 much as you might expect: as notes for interpreting and
                 communicating information about the code. But at the
                 third site, developers essentially ignored the
                 comments. One compared the comments to an approaching
                 car's blinker: it might or might not indicate intent,
                 but you'd be foolish to trust it. Another set his
                 editor to gray out comments so they wouldn't distract
                 him. A third used comments --- not to interpret the
                 code, but as landmarks for navigating it. ``If I have
                 50 lines of code without a comment,'' he told me, ``I
                 get lost. It takes me a while to actually read the code
                 and find out what it's doing. But if I have comments I
                 can separate it into sections, and if I know it's the
                 second section in the function, I can go right to
                 it.''",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Swarts:2012:CD,
  author =       "Jason Swarts",
  title =        "Communication design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "1",
  pages =        "12--15",
  month =        sep,
  year =         "2012",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448917.2448920",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:03 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "What is communication design? The term may represent,
                 along with technical communication, information design,
                 and content development, the latest permutation of how
                 the work once known as technical writing has been
                 re-named and re-professionalized. This is a reductive
                 answer, of course, since the terms emphasize different
                 qualities of that work and all are pinchy and baggy as
                 generic descriptors. A different answer is that the
                 term communication design captures an awareness that
                 our field lacks a center. It has its genres and its
                 processes, but as Johnson-Eilola and Selber (in press)
                 argue, it is the focus on defining and solving problems
                 in novel ways and in response to the exigencies of
                 highly varied situations that underscores the
                 importance of what we do. I prefer to see communication
                 design as an embrace of that role, a recognition that
                 the scope of our concern is broad: it is communication.
                 It is also constructive work, aimed at producing
                 concrete effects in the world. It is not just writing;
                 it is design.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hart-Davidson:2012:VCA,
  author =       "William Hart-Davidson and Jeff Grabill",
  title =        "The value of computing, ambient data, ubiquitous
                 connectivity for changing the work of communication
                 designers",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "1",
  pages =        "16--22",
  month =        sep,
  year =         "2012",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448917.2448921",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:03 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Our experiences as part of the Writing in Digital
                 Environments (WIDE) Research Center have led to a
                 complete break with the notion that we are concerned
                 with the effective communication of idea to an audience
                 or even with the related idea that we design
                 technologies for that purpose. At least this is the
                 stance that we take in this very short essay.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hayhoe:2012:TFI,
  author =       "George F. Hayhoe",
  title =        "Telling the future of information design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "1",
  pages =        "23--26",
  month =        sep,
  year =         "2012",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448917.2448922",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:03 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Ask 10 technical communicators to define information
                 design, and you're likely to get as many very different
                 answers (Redish, 2000). Despite the variety, however, I
                 think that most definitions of information design
                 correspond more or less to one of the following
                 approaches.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{McNely:2012:BDS,
  author =       "Brian McNely",
  title =        "Big data, situated people: humane approaches to
                 communication design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "1",
  pages =        "27--30",
  month =        sep,
  year =         "2012",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448917.2448923",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:03 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In his 2005 book Ambient Findability, Peter Morville
                 argued that what we find changes who we become. In 2012
                 and beyond---in an information environment of filter
                 bubbles, contextual advertising, and friend-of-friend
                 chains that push ordinary folks well beyond the Dunbar
                 number---perhaps Morville is in need of some updating:
                 what finds us changes who we become.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Pierce:2012:DC,
  author =       "Robert Pierce",
  title =        "Design of communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "1",
  pages =        "31--36",
  month =        sep,
  year =         "2012",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448917.2448924",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:03 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "There is much discussion and debate about what exactly
                 falls within the bounds of what is termed, ``design of
                 communication.''",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Salvo:2012:VRB,
  author =       "Michael J. Salvo",
  title =        "Visual rhetoric and big data: design of future
                 communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "1",
  pages =        "37--40",
  month =        sep,
  year =         "2012",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448917.2448925",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:03 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The hype machine---media, corporate communications,
                 and futurist prognosticators---are hard at work
                 promoting Big Data. There are computing and storage
                 resources that, like the ``dark fiber'' installed at
                 the turn of the millennium that now carries streaming
                 video, are looking for huge data sets that require the
                 powerful processing and tremendous storage capacity of
                 the new infrastructure. And there is no better
                 confluence than that provided by the impetus to
                 rearticulate Communication Design Quarterly in an age
                 of Big Data. The New York Times has been running
                 articles about Big Data for some time: ``Big data is
                 all about exploration without preconceived notions.''",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Potts:2013:NGD,
  author =       "Liza Potts and Michael Albers",
  title =        "The next generation on design of communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "2",
  pages =        "3--4",
  month =        jan,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448926.2448927",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:08 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Supporting the next generation of design of
                 communication scholars is a core mission for
                 Communication Design Quarterly. Beginning with this
                 issue, we hope to highlight the exciting research that
                 our younger generations are contributing to the
                 field.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Koh:2013:CAL,
  author =       "Jeffrey Tzu Kwan Valino Koh and Kening Zhu and Kasun
                 Karunanayaka and Doros Polydorou and Roshan Lalintha
                 Peiris and Ryohei Nakatsu",
  title =        "Characterizing the analog-like and digital-like
                 attributes of interactive systems",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "2",
  pages =        "8--36",
  month =        jan,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448926.2448928",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:08 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this paper we analyze the works of the Keio-NUS
                 CUTE Center at the National University of Singapore in
                 order to uncover the dispositions of ``analogness'' and
                 ``digitalness'' in regards to the relationship between
                 users and interfaces. By comparing concepts of
                 embodiment from a philosophical perspective, paired
                 with the computer science treatment of analog and
                 digital data, we derive a contingent definition for
                 analog-like and digital-like interaction. With case
                 studies as reference, we outline a continuum to
                 describe types of interfaces based on these
                 dispositions, which could then be further analyzed
                 using characteristics for designing analog-like,
                 digital-like or hybrid-like interactive systems. We
                 then propose a new methodology for designing novel
                 interactive systems that are analog in nature, called
                 interactive analog media (IAM) and finally describe a
                 prototype system called Linetic, which exemplifies some
                 of the characteristics described in this paper.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Lindsley:2013:PID,
  author =       "Tom Lindsley",
  title =        "Prefab interface development and the problem of ease",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "2",
  pages =        "37--49",
  month =        jan,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448926.2448929",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:08 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "To elaborate on a recent tweet by Dan Cederholm of the
                 development studio, SimpleBits, and author of the
                 standards-focused Bulletproof Web Design, current web
                 development practice, with its many device, format, and
                 user contingencies, is creating an ever-expanding and
                 increasingly complex geography for novice web writers
                 and developers to navigate and learn. For a novice to
                 output the ceremonial ``Hello world'' in 2013 is to
                 greet a world of web writing barely comparable to the
                 inline-styled, table-formatted, and JavaScript-leery
                 World Wide Web which many veteran developers first
                 learned.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Harrison:2013:SYT,
  author =       "Angela Harrison",
  title =        "{I} see you're talking {{\#HPV}}: communication
                 patterns in the {{\#HPV}} stream on {Twitter}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "2",
  pages =        "50--51",
  month =        jan,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2448926.2448930",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:08 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This poster reports data from a pilot study of
                 communication practices in the microblogging site
                 Twitter. A content analysis was conducted on a random
                 sample of 50 tweets from the \#hpv (human
                 papillomavirus) stream in order to determine any
                 recurring practices such as use of links, retweets,
                 uses of the @ symbol, and other phenomena. The pilot
                 study found that, unlike studies conducted on
                 communication patterns in Twitter streams, the
                 participants in the \#hpv stream use it to primarily
                 broadcast information as opposed to interacting and
                 conversing with one another, and collaboration, while
                 present indirectly, is minimal. The researcher plans to
                 expand the sample set to 900 tweets and continue the
                 process of content analysis in order to determine more
                 solid findings for practices of communication in this
                 space. The researcher also plans to examine other
                 spaces relevant to the exchange of information on HPV,
                 conduct content analyses for them, and compare them to
                 the findings on Twitter. The goal is to use these
                 findings for both health and technical communication so
                 that better systems can be designed to optimize the
                 power of participant generated information spaces.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Potts:2013:SAE,
  author =       "Liza Potts",
  title =        "{SIGDOC} at {ATTW}: editorial",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "3--4",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466490",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Pierce:2013:NC,
  author =       "Rob Pierce",
  title =        "Notes from the chair",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "5--8",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466491",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Albers:2013:IPS,
  author =       "Michael J. Albers",
  title =        "Introduction: {Proceedings} of {Symposium} on
                 {Communicating Complex Information}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "9--11",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466492",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hailey:2013:RWP,
  author =       "David E. {Hailey, Jr.}",
  title =        "{ReaderCentric} writing for the prosumer marketplace:
                 proposing a new, content-based information architecture
                 model",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "12--17",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466493",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As usability experts describe the appropriate models
                 for writing in digital, they consistently express the
                 need to write in a user-centric format. While I agree
                 with the importance of efficient navigation in Web
                 content, I suggest that user-centric writing only
                 applies to part of the content we find in a website.
                 Other styles of writing are almost always required. Two
                 additional styles are persuasion-centric and
                 quality-centric writing. These two styles are required
                 by almost all marketing writing and especially
                 marketing writing for the prosumer community. In this
                 article I extend the ideas found in user centered
                 design to include user-centric, persuasion-centric, and
                 quality-centric writing (which combination I call
                 ReaderCentric writing ). I believe this impacts
                 information architecture in a number of important ways,
                 perhaps most notably in the way the various writing
                 styles impact the mindset of the information architect.
                 I will explain why these writing models are important
                 and demonstrate what happens when the models are
                 ignored or not understood, plus how they may be
                 successfully applied to marketing documents on the
                 Internet. Finally, I will speculate on how information
                 architecture may be adjusted to meet the needs of the
                 content, writer, and reader.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Zobel:2013:ECU,
  author =       "Gregory Zobel",
  title =        "Engaging complexity in usability through assemblage",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "18--22",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466494",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In 2011, I faced a complex research problem: how could
                 mobile device user experience (HCMVX) of visitors to
                 Humboldt County, California, be measured and improved?
                 Mobile visitors are visitors who actively use their
                 smart mobile devices, like smart phones and iPads but
                 not laptops, while on vacation. In 2011, there were no
                 official records or policies regarding mobile visitors
                 and little local awareness of mobile tourism in
                 Humboldt County. No one had measured mobile visitors'
                 experience in Humboldt County and few officials had any
                 idea on how to improve these visitors' experiences.
                 This information and policy gap also meant there was no
                 clear way to contact mobile visitors or arrange for
                 mobile usability tests. I faced a complex system with
                 no clear starting point. Traditional usability methods
                 did not initially help because the majority of
                 usability methods rely on clearly identified users,
                 tasks, or goals. While I planned to use traditional
                 usability methods once the users and usability
                 problem(s) were identified, it was necessary to first
                 locate and identify the users and their tasks and
                 goals. Using Deleuze's assemblage concept, I approached
                 the complex system of HCMVX, identified potential
                 points of engagement, conducted field research and
                 interviews, analyzed, and wrote up my results in less
                 than six months. Local officials took my results and
                 reshaped part of their policies and merchant training
                 based on my data and conclusion. Deleuze's assemblage
                 offers usability practitioners a means to approach
                 complex systems and rapidly identify points of
                 engagement.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Blythe:2013:DSM,
  author =       "Stuart Blythe",
  title =        "Dynamic system models and the construction of
                 complexity",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "23--27",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466495",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Humans routinely fail to comprehend complexity and
                 anticipate long-term consequences. Systems dynamicists
                 try to overcome these weaknesses by developing
                 computer-supported models that can account for multiple
                 variables in non-linear relationships. Using programs
                 such as STELLA and Vensim, systems dynamicists create
                 stock-and-flow diagrams, equations, and, ultimately,
                 interfaces that enable others to interact with the
                 model. This paper describes how one such model was
                 developed and speculates on roles that technical
                 communicators might play in future projects.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Shirey:2013:RCC,
  author =       "Jenny Shirey and Ann Charng and Quynh Nguyen",
  title =        "Researching and communicating the complexity of {IT}
                 image management",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "28--33",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466496",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Today, the process of image management is extremely
                 time-consuming for IT administrators. Until now, this
                 complicated process has not been extensively explored
                 by design researchers. During a recent research study
                 at Citrix, we interviewed 17 IT professionals. We used
                 a process we call ``adaptive interviewing,'' a flexible
                 methodology that could accommodate the various
                 infrastructures of IT organizations and the diversity
                 of ways that administrators handle image management.
                 While conducting our interviews, we worked with our
                 information designer to create several visualizations
                 of our data. Ultimately, we found that supplementing
                 interviews with information visualizations is a
                 powerful way to explore, understand, and explain the
                 complex system of IT image management.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Meloncon:2013:VCE,
  author =       "Lisa Meloncon",
  title =        "Visual communication in environmental health:
                 methodological questions and compromises",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "34--37",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466497",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Disciplinary differences cause multiple problems with
                 trying to create a research study that gauges readers'
                 comprehension of complex scientific information. This
                 paper provides a case study of the some of the issues
                 associated with research methods and methodologies on
                 an on an interdisciplinary team.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Passera:2013:TCL,
  author =       "Stefania Passera and Helena Haapio",
  title =        "Transforming contracts from legal rules to
                 user-centered communication tools: a human-information
                 interaction challenge",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "38--45",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466498",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this paper, we illustrate how merging contract
                 design with information design, especially
                 visualization, can help to transform contracts (and
                 people's perceptions about contracts) from legal rules
                 to communication tools. We argue that improved
                 human-contract interaction can maximize the value of
                 commercial relationships, minimize risk, and prevent
                 workplace frustration. Viewing contracts as boundary
                 objects and changing their design to overcome the
                 current challenges offer unexplored opportunities for
                 both research and practice.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Kain:2013:VCU,
  author =       "Donna Kain and Michelle Covi",
  title =        "Visualizing complexity and uncertainty about climate
                 change and sea level rise",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "46--53",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466499",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this paper, we discuss the use of visual
                 representations to assist people in understanding
                 complex information about sea level rise and climate
                 change. We report on the results of a 2011 study in
                 which we conducted plus-minus document usability
                 evaluations of documents describing the mechanisms and
                 consequences of sea-level rise in coastal areas. The
                 protocol included 40 participant interviews and post
                 interview quizzes. We tested with three documents, one
                 that presented information for the U.S. southeastern
                 coastal region and two that presented information
                 ``localized'' for the two areas in which we conducted
                 the research. Findings indicate that participants had
                 difficulty with information presented in graphs and
                 maps and that, while they indicated preferences for
                 localized information, localized images did not improve
                 understanding of complex information.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Richardson:2013:AU,
  author =       "Kevin H. Richardson",
  title =        "{It}'s not about usability",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "54--56",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466500",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Traditional usability firms (or usability groups
                 within large companies) tend to focus on evaluation,
                 and their design process typically ends at the Discover
                 phase. For organizations (or individuals) that tout
                 themselves as ``User Experience'', the goal is to have
                 the research and data dictate design, going so far as
                 to have the research person creating wireframes ---
                 defining screen layout, interaction models and
                 information architecture. After all, isn't a
                 research-based interface what we're after?",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Albers:2013:CCI,
  author =       "Michael J. Albers",
  title =        "Cargo cults in information design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "3",
  pages =        "57--61",
  month =        apr,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2466489.2466501",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:12 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "There are a multitude of rules of writing and design.
                 Cargo cult design occurs when designers rigidly apply a
                 design rule without a clear understanding of why the
                 rule exists or whether it applies to the situation. The
                 rules moved into the status of being a rule for a
                 reason. It is important for designers to understand
                 those reasons so they can critically analyze the
                 situation and make decisions about the applicability of
                 the rule. Successful design requires deeply
                 understanding and working within the situational
                 context and not blindly applying generic rules.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Albers:2013:DCO,
  author =       "Michael J. Albers",
  title =        "Design of communication open research questions:
                 editorial",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "3--5",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524249",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This issue considers the question of what are (or
                 should be) the major current research problems that
                 researchers within Design of Communication should be
                 addressing.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Potts:2013:NC,
  author =       "Liza Potts",
  title =        "Notes from the chair",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "6--10",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524250",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Arduser:2013:PEU,
  author =       "Lora Arduser",
  title =        "Produsers and end users: how social media impacts our
                 students' future research questions",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "11--14",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524251",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "When I bought my first Mac I was frustrated by the
                 lack of instructional documentation in my shiny new
                 box. I found myself regularly going online to look for
                 help in the form of PDFs or videos. A company
                 professionally produced these instructional ``texts''.
                 Enter the webcam, the iPhone, and a host of websites to
                 upload user-generated content, and we increasingly see
                 end users becoming produsers, individuals whom produce
                 as well as consume information.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Longo:2013:PRT,
  author =       "Bernadette Longo and Nancy Coppola and Norbert Elliot
                 and Andrew Klobucar and Carol Johnson",
  title =        "A program of research for technical communication:
                 adaptive learning",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "15--17",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524252",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Distinct from prose essays as cultural expression, we
                 use technical communication for functional purposes,
                 addressing questions of how people learn as we craft
                 our communications. Aristotle set out psychological
                 principles of how people learn --- or are persuaded to
                 change their minds --- when he laid down his
                 foundational advice for rhetors to cultivate ``the
                 faculty of observing in any given case the available
                 means of persuasion on almost any subject presented to
                 us.'' Building on this foundational principle,
                 technical communicators since World War II have studied
                 how to achieve persuasion (or change) by making
                 information accessible, formatting documents, writing
                 at designated reading levels, and setting out
                 instruction steps clearly. Recently, we have also
                 become interested in how, through the concept of
                 rhetoric, oral and written language acquires poignant
                 social, ethical and technical dimensions, situating
                 Aristotle's ``faculties'' of persuasion within specific
                 cultural and political contexts.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Pflugfelder:2013:BDB,
  author =       "Ehren Helmut Pflugfelder",
  title =        "Big data, big questions",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "18--21",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524253",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "One significant concern I have for the future of
                 technical communication, a concern I often share with
                 my students, involves the impact of ``big data.''
                 Though the term is frequently used with a sneer, or at
                 least a slightly unsettled laugh, the methods for
                 retrieving information from large data sets are
                 improving as I write this. One significant question the
                 field faces is: ``what new relationships will develop
                 and what new work will technical communicators be
                 responsible for in emergent big data projects, in
                 coming years?''",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Jones:2013:RDB,
  author =       "Dave Jones",
  title =        "From research to design: building knowledge so that we
                 can build experiences",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "22--25",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524254",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As a scholarly researcher and architect working in
                 industry, the most critical questions facing
                 communication designers tackle complex ecosystems of
                 people, technologies, and culturally situated
                 practices. The field of Technical Communication is
                 uniquely equipped to tackle these challenges
                 (Hart-Davidson, 2001). Carolyn Rude (2009) states that
                 scholars in the field of Technical Communication must
                 explore how ``texts (print, digital, multimedia,
                 visual, verbal) and relative communication practices
                 mediate knowledge, values, and action in a variety of
                 social and professional contexts'' (p. 176). She argues
                 that research within the field must be situated at the
                 intersection of creative practices that produce
                 different types of texts, the cultures that provide
                 meaningful context to such activities, and the
                 technologies that support the production of both texts
                 and meaning. But, where does Rude's call to action
                 point Technical Communication as a field, now? What new
                 research questions have emerged at the intersection
                 that she describes?",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Kalmbach:2013:IWN,
  author =       "James Kalmbach",
  title =        "The invisible web and the need for new research
                 methodologies",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "26--28",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524255",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "A research question that I believe will be important
                 for technical communication practitioners and scholars
                 in the next decade is as follows: How do we do develop
                 big data methods for locating and studying web-based
                 technical communication artifacts?",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Davis:2013:ICP,
  author =       "Marjorie T. Davis",
  title =        "Identifying core principles and expectations",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "29--30",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524256",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "I'd like to add my brief response to your discussion
                 about research questions facing our discipline. I can
                 immediately name two.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Walton:2013:NIC,
  author =       "Rebecca Walton and Natasha N. Jones",
  title =        "Navigating increasingly cross-cultural,
                 cross-disciplinary, and cross-organizational contexts
                 to support social justice",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "31--35",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524257",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "We believe that one of the major research questions
                 that will drive the field of technical communication
                 during the next 5--10 years is, ``How can technical
                 communication scholars navigate increasingly
                 cross-cultural, cross-disciplinary, and
                 cross-organizational contexts to support social justice
                 through better communication?''",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Welhausen:2013:CMG,
  author =       "Candice A. Welhausen",
  title =        "Chickens, {MRIs}, and graphics: creating visual
                 information in scientific fields",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "36--39",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524258",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Last semester I gave a talk to a small group of
                 graduate students and faculty in the Department of
                 Animal and Food Sciences in the College of Agriculture
                 on my campus. As one of several invited speakers for
                 the department's graduate seminar series, the purpose,
                 I was told, was straightforward: model an effective
                 presentation for the students. I teach courses in
                 technical and professional communication so I imagined
                 it might also be useful to discuss presentation
                 strategies. I concluded by giving an overview of my own
                 research interests---broadly, visual
                 communication---and briefly described a project I am
                 working on related to scientific graphics and historic
                 public health maps.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Abel:2013:WMT,
  author =       "Scott Abel",
  title =        "Writing for machine translation",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "40--41",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524259",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Computer-assisted translation (aka machine
                 translation) is on the fast track to becoming a
                 utility. Translation will automatically become part of
                 everything we do. Computers, websites, touch screen
                 devices, in-car navigation systems, kiosks in public
                 places, ATMs, airline self-service terminals ---
                 basically any consumer-facing graphic user interface
                 --- will include a ``translate'' button. In fact, the
                 beta version of the Android operating system includes
                 just that in the latest rendition of the Chrome
                 browser. That's just the start of things to come.
                 Machine translation will soon be ubiquitous!",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Andersen:2013:ORQ,
  author =       "Rebekka Andersen and Sid Benavente and Dave Clark and
                 William Hart-Davidson and Carolyn Rude and JoAnn
                 Hackos",
  title =        "Open research questions for academics and industry
                 professionals: results of a survey",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "42--49",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524260",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "To identify some of the research questions and needs
                 of most importance to industry professionals and
                 academics, we conducted a Technical Communication
                 Industry Research Survey that posed a common set of
                 questions about research. Here we report the results,
                 which suggest some differing priorities for academics
                 and industry professionals, but also some shared
                 priorities that might help guide disciplinary research,
                 including content strategy, user behavior,
                 metrics/measurements, and process/practices.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Oswal:2013:EAP,
  author =       "Sushil K. Oswal",
  title =        "Exploring accessibility as a potential area of
                 research for technical communication: a modest
                 proposal",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "50--60",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524261",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This position paper proposes the undertaking of a
                 systematic research agenda on the tangled questions of
                 accessibility, technology, and disability from the
                 perspective of Technical Communication field. O'Hara
                 (2004), Oswal and Hewett (2013), Palmeri (2006), Porter
                 (1997), Ray and Ray (1999), Salvo (2005), Slatin and
                 Rush (2003), Theofanos and Redish (2003 and 2005), and
                 Walters (2010), have approached accessibility issues in
                 various Technical Communication contexts and have
                 emphasized the need for more attention to accessibility
                 in our research, teaching, and practice. Likewise, the
                 major journals in our field-- Technical Communication,
                 Technical Communication Quarterly and the IEEE
                 Transactions in Professional Communication ---have also
                 published at least one special issue EACH on the topic
                 of accessibility. While all this sporadic research has
                 appeared on accessibility-related topics in different
                 venues, this research has not yet gained the type of
                 traction one would generally expect from an area with
                 such a growth potential. As a user-centered discipline,
                 we also ought to remember that presently 57.8 million
                 Americans have one or more disabilities. Among the U.S.
                 veteran population alone, 5.5 million are disabled.
                 And, if we consider the reach of our Technical
                 Communication work via the World Wide Web, this planet
                 has 1 billion people with disabilities who can be
                 affected by our accessibility research (National Center
                 for Disability, 2013).",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Keller:2013:TDT,
  author =       "Beth Keller",
  title =        "Tracing digital thyroid culture: poster",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "1",
  number =       "4",
  pages =        "61--61",
  month =        aug,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2524248.2524262",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Sep 5 18:09:16 MDT 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this poster presentation, the author traces health
                 communication in online spaces, especially
                 conversations about hypothyroidism on Twitter.
                 Specifically, the author looks at how participants on
                 Twitter use the hashtag \#hypothyroidism for patient
                 agency and advocacy. The strength of ties between
                 \#hypothyroidism (the Twitter hashtag) and the actors
                 necessary for its existence is also discussed. This
                 poster presentation argues that Twitter can strengthen
                 patient agency and advocacy in both online and offline
                 relationships between hypothyroidism patients and
                 healthcare professionals. Patient agency and advocacy
                 is accomplished because Twitter helps to build
                 communities of support between and among patients and
                 professionals through the immediacy and accessibility
                 of information.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Editors:2013:IDI,
  author =       "{Editors}",
  title =        "Icon design to improve communication of health
                 information to older adults",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "1",
  pages =        "6--32",
  month =        nov,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2559866.2559867",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Dec 23 10:18:30 MST 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This paper describes the studies undertaken in order
                 to improve and simplify communication of health
                 information for a Remote Patient Monitoring (RPM)
                 devices, specifically the BL Healthcare Access Tablet,
                 to older adults. Current icon and information design of
                 the RPM devices are not well designed to reflect the
                 needs, experiences and limitations of the older adults.
                 In addition to this, compliance with self-management
                 schedules is often poor due to complex and unclear
                 instructions and information design. The issue of
                 compliance, with the need for effective communication
                 between chronic disease patients and healthcare
                 professionals emphasize the need for the appropriate
                 information design and communication technology.
                 Communication of health information was improved from
                 the perspective of the user experience (UX) design and
                 information design. For the purpose of addressing the
                 UX redesign, usability studies were conducted, followed
                 by the information redesign and icons design. Although
                 medical peripherals, such as an electronic thermometer,
                 are required to measure the patient information, a
                 mobile or tablet application can easily be used to
                 record, send and view this data. A concept for the RPM
                 mobile application is developed, that could be used on
                 existing tablets and smartphones, thus eliminating the
                 need for the current costly hardware.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Getto:2013:NKS,
  author =       "Guiseppe Getto",
  title =        "Networked knowledges: student collaborative digital
                 composing as communicative action",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "1",
  pages =        "33--58",
  month =        nov,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2559866.2559868",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Dec 23 10:18:30 MST 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As Information and Communication Technologies (ICTs)
                 utilized in workplaces, classrooms, and community
                 organizations continue to proliferate, it follows that
                 the kinds of knowledge necessary to assemble those
                 technologies in order to engage in effective
                 professional communication are becoming increasingly
                 complex. This article details a study conducted of two
                 student teams engaged in a service-learning class in
                 which they were tasked with producing high-quality
                 digital products---a mini-documentary and a simple, but
                 interactive website---for client organizations---an art
                 classroom in a local public school and a mentoring
                 initiative within a local non-profit. The main findings
                 of this study are that students mobilized a variety of
                 resources and created a flexible network of
                 technologies, knowledges, people, and modes of
                 communication in order to address issues pertinent to
                 their clients. In addition, I argue that the most
                 important resource students mobilized was knowledge
                 itself, indicating that one of the most important
                 aspects of digital composing may be in-depth, practical
                 knowledge of technologies, modes, and the genres they
                 involve. Ultimately, the implications of this limited,
                 classroom-based case study are that a situated
                 understanding of how to assemble knowledges for the
                 effective design of communication within a given
                 communication infrastructure may be more important than
                 access to the most cutting-edge modes and technologies,
                 especially when working with resource-poor
                 organizational clients.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Aparicio:2013:TWL,
  author =       "Manuela Aparicio",
  title =        "Technical writers @ {Lisbon}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "1",
  pages =        "59--60",
  month =        nov,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2559866.2559870",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Dec 23 10:18:30 MST 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "EuroSIGDOC, the SIGDOC European Chapter, has promoted
                 workshops and conferences since 2010 in Europe. These
                 events bring together researchers, academia and
                 industry, focused on information systems, design
                 communication, documentation and open source.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hennes:2013:BRB,
  author =       "Jack Hennes",
  title =        "Book Review: {{\booktitle{Rhetorical Accessability: At
                 the Intersection of Technical Communication and
                 Disability Studies}}, edited by Lisa Meloncon,
                 Amityville, New York: Baywood, 2013. 247 pp.}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "1",
  pages =        "61--66",
  month =        nov,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2559866.2559872",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Dec 23 10:18:30 MST 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Meloncon's Rhetorical Accessability explores the
                 connections between critical work in disability studies
                 and technical communication. The first collection of
                 its kind, included essays combine theory and practice
                 to emphasize the value of placing disability studies at
                 the forefront of design, workplace practices, and
                 pedagogies. Echoing the diversity of scholarship that
                 has contributed to this emerging area of study---from
                 disability studies, technical communication, rhetoric,
                 and literacy studies--- the collection emphasizes
                 technical communication as a crucial multidisciplinary
                 ground for critical discourse regarding disability and
                 accessibility. As a whole, Meloncon's collection
                 initiates a broader scholarly conversation centered on
                 issues of accessibility in various technical
                 communication contexts.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Franklin:2013:BRB,
  author =       "Nathan Franklin",
  title =        "Book Review: {{\booktitle{The UX book: Process and
                 guidelines for ensuring a quality user experience}} by
                 Rex Hartson and Pardha A. Pyla, San Diego: Morgan
                 Kaufmann. 2012}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "1",
  pages =        "67--72",
  month =        nov,
  year =         "2013",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2559866.2559873",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Dec 23 10:18:30 MST 2013",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Immediately, the Preface and introduction of Rex
                 Hartson and Pardha A. Pyla's (2012) co-authored The UX
                 Book: Process and Guidelines for Ensuring a Quality
                 User Experience, grounds the reader in a specific
                 overview of the practical and pedagogical components of
                 the UX design process. The practical aspect of the text
                 centers on what the authors call the UX lifecycle, a
                 highly structured framework that orchestrates the many
                 different design and evaluative stages of system or
                 product completion. The pedagogical approach of the
                 text is an awareness of audience that translates into a
                 customizable book. Both authors encourage their readers
                 to decide what parts of the text are of interest and to
                 focus on those sections only. Central to the text's
                 overall approach is the refrain ``user experience is
                 more than usability'' (pg. xi). Within this approach,
                 for instance, Hartson and Pyla address some of the
                 ineffective metaphors that cloud or muddle the UX
                 lifecycle process. Previous models often rely on
                 testing, or lab-based metaphors that fail to generate a
                 quality user experience. With the rise of
                 design-oriented techniques today, the development
                 process has been wrested from previously-held beliefs
                 that a system or product can be generated independent
                 of the user's environment.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Swarts:2014:MS,
  author =       "Jason Swarts",
  title =        "The mobile situation",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "2",
  pages =        "7--9",
  month =        feb,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2597469.2597470",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 21 14:46:05 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Written communication and its accumulated principles
                 of applied design often serve conservative and
                 preservationist goals. Literacy and its various,
                 sprawling technological apparatuses of production and
                 distribution preserve ideas and prepare them for uptake
                 and adaptation. What is preserved in writing speaks
                 with greater reliability over time and choices about
                 design can influence the validity or appropriateness of
                 those texts, by invoking proper voices and suggesting
                 or demanding appropriate relationships between people
                 and institutions organized around those texts. While
                 this may seem an inhospitable way to open a column in a
                 journal on communication design, my point is not
                 intentionally disparaging. Instead it is to draw a
                 contrast between types of communication design work:
                 that which works to affiliate discourse with a location
                 and practices of uptake and that which creates and
                 works across those locations.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Andersen:2014:TMI,
  author =       "Rebekka Andersen",
  title =        "Toward a more integrated view of technical
                 communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "2",
  pages =        "10--16",
  month =        feb,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2597469.2597471",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 21 14:46:05 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "For the past few years, I have attended a number of
                 industry conferences focused on content management
                 (CM); reviewed a wealth of CM-focused publications,
                 including trade books, white papers, newsletters, and
                 blogs; and followed numerous CM-focused online
                 discussions. Through these experiences and readings I
                 have learned a great deal about the affordances and
                 challenges of CM. But the message that has most
                 impacted my thinking about CM---and what it means for
                 the field of Technical Communication (TC)---is this:
                 the era of document-based information development (ID),
                 which has shaped all aspects of TC research, training,
                 and practice since the field's inception, is coming to
                 an end.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Lauer:2014:TCD,
  author =       "Claire Lauer",
  title =        "Technology and communication design: crossroads and
                 compromises",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "2",
  pages =        "17--20",
  month =        feb,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2597469.2597472",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 21 14:46:05 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As I prepare to teach the latest iteration of my
                 course in Visualizing Information, I am struck by how
                 quickly visualization software and techniques are
                 advancing. As an academic, whose primary job is as a
                 researcher and teacher, my relationship with technology
                 is rooted at the crossroads of excitement and dread; of
                 just catching up and being perpetually behind. I feel
                 excitement that advancements in web functionality and
                 design, visualization techniques, and other
                 technology-enabled practices are finally happening and
                 can benefit my work and the work of my students.
                 Conversely I am filled with dread that I rarely feel
                 fully in-the-know, much less at the bleeding edge of
                 these developments because my job doesn't necessarily
                 reward that kind of knowledge. As a graduate student in
                 the fall of 2000 (Is that really 14 years ago?) I
                 earned a webmaster certification and followed that by
                 helping in the redesign of several websites at my
                 university. A decade later, as an assistant professor
                 on the tenure clock, I was composing an academic
                 webtext and I found myself needing the help of an
                 undergraduate student to teach me how to integrate
                 something called jQuery into my HTML5. I was dismayed
                 over how rusty my skills had become once my tenure
                 responsibilities had taken over.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Zhang:2014:BBH,
  author =       "Tao Zhang and Ilana R. Barnes and Marlen Promann",
  title =        "Building better help: user characteristics' effect on
                 library help design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "2",
  pages =        "21--27",
  month =        feb,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2597469.2597473",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 21 14:46:05 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The goal of this study is to examine the effect of
                 user help seeking characteristics on their perception
                 of library help design principles, formats and tools.
                 Structural equation modeling (SEM) of a questionnaire
                 survey results showed a number of significant
                 regression relationships. Analysis of open-ended survey
                 questions revealed existing user behaviors such as
                 preferred help formats and gave insights into the
                 likelihood of using a help system.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Young:2014:RDV,
  author =       "Justin Young and Charlie Potter",
  title =        "Remediation in data visualization: two examples of
                 learning in real-time data processing environments",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "2",
  pages =        "29--37",
  month =        feb,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2597469.2597474",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 21 14:46:05 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Our poster is an exploration of the effects of
                 quantifying physical experiences and refashioning them
                 into new, interactive, live experiences through data
                 visualization; the poster explores how data
                 visualizations are designed to teach and effect change.
                 Specifically, the authors explore two topics: athletic
                 training and teacher training. Both of these fields
                 have been inundated by data analysis tactics; sports
                 data visualizations are highly developed and
                 hypermediate while teacher training data are still
                 largely immediate and static Through an analysis of
                 these two topics in relation to theories of
                 phenomenography and remediation, the poster discusses
                 how the use of real-time data analysis and data
                 visualization common in sports training might inform
                 how that we effect change in other fields, such as
                 teaching.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Keller:2014:BRB,
  author =       "Beth Keller",
  title =        "Book Review: {{\booktitle{Social media in disaster
                 response: how experience architects can build for
                 participation}} by L. Potts, (2013). New York, NY:
                 Routledge}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "2",
  pages =        "39--42",
  month =        feb,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2597469.2597476",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 21 14:46:05 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Liza Potts' recent book, \booktitle{Social media in
                 disaster response: How experience architects can build
                 for participation}, explores the ways in which social
                 web tools provide researchers and practitioners with
                 opportunities to address disaster communication and
                 information design for building participatory cultures.
                 All too often, researchers and design practitioners in
                 both the academy and industry think of social web tools
                 as static, as ``single-serving interfaces, systems,
                 documents and silos'' (1). In order to meet the
                 progressive needs of contemporary knowledge workers,
                 interdisciplinary teams that include humanists, social
                 scientists, and technologists must build better
                 architectures for everyday experiences users encounter
                 in social media. Although issues of social media
                 experience and participation may seem of concern to
                 only a small group of information and experience
                 designers---or, ``experience architects,'' as Potts
                 terms them---Potts argues that anyone who cares about
                 writing, communication, social web design, and
                 development should be deeply concerned with these
                 issues, especially as they relate to how information is
                 located and distributed as knowledge across the social
                 web during times of disaster.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Ruszkiewicz:2014:BRB,
  author =       "Sheryl Ruszkiewicz",
  title =        "Book Review: {{\booktitle{Global UX: design and
                 research in a connected world}} by W. Quesenbery and D.
                 Szuc; Waltham, MA: Morgan Kaufmann and \booktitle{A web
                 for everyone: designing accessible user experiences} by
                 S. Horton and W. Quesenbery; Brooklyn, NY: Rosenfeld
                 media}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "2",
  pages =        "43--47",
  month =        feb,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2597469.2597477",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 21 14:46:05 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In \booktitle{Global UX: Design and research in a
                 connected world}, Quesenbery and Szuc present a
                 thoughtful and adaptable guide for the reader's
                 individual needs or projects in relation to UX (user
                 experience), regardless of the reader's experience
                 level. Quesenbery and Szuc gathered material from 65
                 interviews of UX practitioners across the globe, and
                 analyzed over 70 hours of interviews to represent
                 current trends and personal experiences with UX. To
                 highlight different voices and perspectives gathered
                 from the interviews, the authors chose to provide
                 multiple quotations and anecdotal, yet practical,
                 stories to define UX terminology and concepts.
                 Quesenbery and Szuc share many effective strategies for
                 this process, while highlighting, through vignettes
                 from their interviews, some of the difficulties and
                 problem-solving strategies useful when working in UX on
                 a global (or even local) scale. The book is divided
                 into short, easily digestible chapters with
                 infographics that summarize each chapter succinctly.
                 This book provides enough structure to guide novice UX
                 practitioners, while providing innovative anecdotes,
                 tips, and strategies for more seasoned practitioners,
                 as well. In addition, the information gathered from the
                 interviews highlights the passion of those in UX,
                 helping the reader to feel passionate about UX as
                 well.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Salvo:2014:WNE,
  author =       "Michael Salvo",
  title =        "What's in a name?: experience architecture
                 rearticulates the humanities",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "3",
  pages =        "6--9",
  month =        may,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2644448.2644450",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jul 10 18:15:59 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "By describing cultural usability work as ``information
                 architecture,'' I knew I would be waging a continuous
                 rearguard battle with database designers. Eventually
                 the cost of bickering over turf outweighed the clarity
                 the term brought, even considering its lineage. Richard
                 Saul Wurman first recognized Information Anxiety in the
                 late 1980s and described those working as Information
                 Architects in the 1990s. Here, I remind readers that
                 Wurman goes by the nickname ``Ted.'' Wurman's vision of
                 widespread attention to Technology, Education, and
                 Design resulting in the popular TED talks---although he
                 has an uneasy relationship with his own creation.
                 ``When he speaks about TED Talks, he clearly struggles
                 to identify with the organisation today and is adamant
                 that it has lost its vision.''
                 [http://www.universityobserver.ie/2012/10/31/interview-richard-saul-wurman-ted-talks/]
                 At our current moment of media convergence, it helps to
                 remember that the 20 minute flipped pedagogical lecture
                 itself is the result of thirty years of dedication to
                 disseminating disruptive ideas. If Ted Wurman can let
                 TED go, I can let go of Information Architecture.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Howard:2014:JMB,
  author =       "Tharon Howard",
  title =        "Journey mapping: a brief overview",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "3",
  pages =        "10--13",
  month =        may,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2644448.2644451",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jul 10 18:15:59 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "If you've been in the field of user experience design,
                 usability testing, or marketing for anytime at all,
                 you've almost certainly come across the use of personas
                 to help members of a cross functional design team
                 communicate with one another about the impacts that
                 design decisions will have on a particular user
                 demographic. As Adlin and Pruitt (2006) explain,
                 personas are useful because they put an individual,
                 human face on demographic and ethnographic data which
                 would otherwise be difficult to explain to software
                 engineers, project managers, information product
                 developers, and other stakeholders in a way they can
                 easily conceptualize and apply. Usually on one sheet of
                 paper, a persona will provide a photo of the character
                 for the persona; a memorable name for the persona; a
                 short bio or background information about the persona;
                 the persona's goals for using the product being
                 developed; a short and memorable quote from the persona
                 which usually conveys their ethos; and other
                 information relevant to the use of the product being
                 designed such as training; previous experience with
                 similar products, or physical disabilities (such as
                 arthritis or poor eye sight---see
                 http://www.clemson.edu/caah/caah_mockups/persona_clemsongrad.html
                 for an example of personas developed for the redesign
                 of a College's website).",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Oswal:2014:PDB,
  author =       "Sushil K. Oswal",
  title =        "Participatory design: barriers and possibilities",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "3",
  pages =        "14--19",
  month =        may,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2644448.2644452",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jul 10 18:15:59 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Scholars conducting analytical research in multimodal
                 interaction design have not paid enough attention to
                 the use of disabled participants in their work. In this
                 column I argue that participatory action research with
                 these users is overdue for the sake of building a
                 culture of accessible designs. Working on a larger
                 project on participatory design for a book, this
                 commentary records my initial thoughts on how
                 participation by disabled users needs to be central to
                 the overall production cycle. I begin with the premise
                 that each disabled user participates in this multimodal
                 discourse from an entirely different vantage point
                 shaped by their social, physical, and artistic
                 experiences. It also emphasizes that each user
                 interacts with multimodality differently depending upon
                 the body they have, the adaptive technology they
                 employ, and the uses they have for multimodality.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Shea:2014:CCT,
  author =       "Marybeth Shea and Cameron Mozafari",
  title =        "Communicating complexity in transdisciplinary science
                 teams for policy: applied stasis theory for organizing
                 and assembling collaboration",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "3",
  pages =        "20--24",
  month =        may,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2644448.2644453",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jul 10 18:15:59 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This paper presents an application of stasis theory
                 for the purpose of consulting with interdisciplinary
                 teams of scientists working in the early stages of
                 composing a science policy advisory document. By
                 showing that stasis theory can be used as an organizing
                 conceptual tool, we demonstrate how cooperative and
                 organized question-asking practices calm complex
                 interdisciplinary scientific disputations in order to
                 propel productive science policy work. We believe that
                 the conceptual structure of stasis theory motivates
                 scientists to shift their viewpoints from solitary
                 expert specialists toward that of allied policy guides
                 for their advisory document's reader. We further argue
                 that, through the use of stasis theory, technical
                 writers can aid interdisciplinary scientists in policy
                 writing processes, thus fostering transdisciplinary
                 collaboration.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Zhou:2014:UCW,
  author =       "Quan Zhou",
  title =        "{``That usability course''}: what technical
                 communication programs get wrong about usability and
                 how to fix it",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "3",
  pages =        "25--27",
  month =        may,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2644448.2644454",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jul 10 18:15:59 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The approach to usability adopted by many technical
                 communication programs often conceptually separates
                 usability from other subject matter areas and places it
                 at the tail-end of a project. Such an approach creates
                 conceptual barriers with regard to how usability fits
                 in a design project. As a result, students do not
                 engage in the critical work of designing and testing
                 iteratively in the formative phase of a product. We
                 should broaden usability into user experience, enable
                 students to see user experience as an iterative and
                 agile process, and provide in-depth knowledge of user
                 research methods.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Qian:2014:CAE,
  author =       "Zhenyu Cheryl Qian and Yingjie Victor Chen and
                 Yinghuan Patty Peng",
  title =        "A comparative approach to enhance information
                 interaction design of visual analytics systems",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "3",
  pages =        "28--33",
  month =        may,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2644448.2644455",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jul 10 18:15:59 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This paper introduces a novel comparative strategy to
                 access, synthesize, and redesign a mobile visual
                 analytics (VA) system. Designing, evaluating, and
                 improving VA tools are challenging because of the
                 exploratory and unpredicted nature of their users'
                 analysis activities in a real context. Often the system
                 development approach is running rounds of iteration
                 based on one or a few design ideas and related
                 references. Inspired by ideation and design selection
                 from design-thinking literature, we start to redesign
                 systems from comparison and filtering based on a broad
                 range of design ideas. This approach focuses on the
                 information interaction design of systems; integrates
                 design principles from information design, sensorial
                 design, and interaction design as guidelines; compares
                 VA systems at the component level; and seeks unique and
                 adaptive design solutions. The Visual Analytics
                 Benchmark Repository provides a rich collection of the
                 Visual Analytics Science and Technology (VAST)
                 challenges submission reports and videos. For each
                 challenge design problem, there are multiple creative
                 and mature design solutions. Based on this resource, we
                 conducted a series of empirical user studies to
                 understand the user experience by comparing different
                 design solutions, enhanced one visual analytics system
                 design MobileAnalymator by synthesizing new features
                 and removing redundant functions, and accessed the
                 redesign outcomes with the same comparative approach.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Carlson:2014:LCS,
  author =       "Clinton Carlson and Whitney Peake and Jeff Joiner",
  title =        "Letting context speak: the use of co-creative,
                 design-led, and user-centered design methods in the
                 design of complex public communications",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "3",
  pages =        "34--39",
  month =        may,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2644448.2644456",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jul 10 18:15:59 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This paper discusses how co-creative, design-led, and
                 user-centered design methods are being utilized to gain
                 insight into the factors that influence the
                 communication of food recalls. It looks at the role of
                 designer and public in these methods and considers the
                 value of these methods for other settings.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Labriola:2014:RCC,
  author =       "Jack T. Labriola",
  title =        "Review of {{\booktitle{Cross-cultural technology
                 design: creating culture-sensitive technology for local
                 users}} by Sun, H. (2012), New York, NY: Oxford
                 University Press, Inc.}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "3",
  pages =        "40--42",
  month =        may,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2644448.2644458",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jul 10 18:15:59 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In Huatong Sun's recent book, Cross-cultural
                 technology design: Creating culture-sensitive
                 technology for local users, the author presents a study
                 of text messaging usage in both American and Chinese
                 culture. Sun introduces the field to her ``design
                 philosophy and model of Culturally Localized User
                 Experience'' or ``CLUE'' (xiv-xv). Using the CLUE
                 approach, Sun explores the differences in how a
                 technology such as text messaging has developed, and
                 has been interpreted by users, within each culture,
                 including case studies of specific users. Sun breaks up
                 her book into three distinctive parts: Grounding,
                 Experiences, and Implications.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{StAmant:2014:RCC,
  author =       "Kirk {St. Amant}",
  title =        "Review of {{\booktitle{Cross-cultural design for IT
                 products and services}} by Pei-Luen Patrick Rau, Tom
                 Plocher, \& Yee-Yin Choong. (2013), CRC Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "3",
  pages =        "43--45",
  month =        may,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2644448.2644459",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jul 10 18:15:59 MDT 2014",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The culture we are part of tells us what aspects of
                 design constitute ``good'' both in terms of aesthetics
                 and usability. When it comes to technologies, these
                 factors must be addressed for a given item to be
                 successfully adopted by and correctly used within a
                 particular culture. To put these ideas into practice,
                 consider the following: A given interface might be very
                 easy for the members of a particular culture to use,
                 but if its aesthetic appeal is so jarring that
                 individuals avoid it almost instinctively (i.e., before
                 they actually use it), then the benefits of that
                 interface are lost. Similarly, an aesthetically
                 appealing interface might entice the members of a given
                 culture to try it, but if the interface is difficult to
                 use, then the initially interested audience is likely
                 to abandon it. Effective communication design for
                 international contexts thus becomes a matter of
                 recognizing and addressing both aspects associated with
                 ``good.'' And as online media increasingly link the
                 world together via information technologies, the need
                 to understand and address such factors becomes
                 increasingly important.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Andersen:2014:ECS,
  author =       "Rebekka Andersen",
  title =        "The emergence of content strategy work and recommended
                 resources",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "4",
  pages =        "6--13",
  month =        aug,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721874.2721875",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:40 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In my last column, I wrote about the need for a more
                 integrated view of the field of technical
                 communication. I suggested that the more our field is
                 able to collaborate and integrate with other fields
                 that have a stake in content management (CM), the more
                 our field's unique perspectives, knowledge, and
                 strategies will be recognized for the value they add to
                 the CM discourse. This discourse, which includes a
                 collective of industry conferences, publications,
                 blogs, online discussions and workshops and Webinars,
                 focuses a great deal on how best to integrate
                 organizational and user generated content as well as
                 disciplines and departments, expertise and roles, and
                 business processes and tools.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{McNely:2014:KWK,
  author =       "Brian J. McNely",
  title =        "Knowledge work, knowledge play: a heuristic approach
                 to communication design for hybrid spaces",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "4",
  pages =        "14--51",
  month =        aug,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721874.2721876",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:40 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Everyday spaces and places are increasingly
                 experienced as hybrid---as a confluence of material and
                 informatic possibility---thanks to the ubiquity of
                 always connected mobile devices and robust
                 sociotechnical networks. For example, the interiors of
                 many contemporary vehicles are personal area networks
                 that move with drivers through daily commutes,
                 connecting them to their phone's text messages and
                 social networks in and through the material space of
                 their car. In such cases, communication flows strongly
                 mediate people's experiences in, movements through, and
                 perceptions toward spaces of work, learning, and
                 leisure. This article explores such hybrid spaces from
                 the perspective of communication design, offering a
                 heuristic approach to user experience in a world where
                 spaces are often crosshatched and multiple. This
                 exploration focuses on the kinds of tools and practices
                 common to knowledge work and its recent extensions into
                 forms of knowledge play, where the means of knowledge
                 work are coordinated and transformed for non-work
                 pursuits. This article, then, presents a practical,
                 persona driven perspective on the relationships between
                 communication flows and hybrid spaces, challenging
                 design of communication researchers and user experience
                 professionals to rethink the everyday combinations of
                 symbolic action, knowledge work tools and networks, and
                 mundane locations and movements.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Moeller:2014:PBN,
  author =       "Marie Moeller",
  title =        "Pushing boundaries of normalcy: employing critical
                 disability studies in analyzing medical advocacy
                 websites",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "4",
  pages =        "52--80",
  month =        aug,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721874.2721877",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:40 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "We are all patients in some way---or, at the least,
                 patients-in-waiting. Although I am reminded of this
                 reality on a daily, if not hourly, basis, it is most
                 apparent when I log onto the Internet to engage in what
                 millions of users have begun doing in the last few
                 decades: surf for health information. Typing in
                 ``breast cancer'' for what must be the thousandth time,
                 I look again for research that will provide insight
                 into this biopolitical phenomenon. Perhaps more
                 telling, I search for information about my own body. As
                 I scan the material, I cannot help but ask myself what
                 qualities I possess or have developed and how they fit
                 into the categories of ``high risk,'' ``moderate
                 risk,'' or ``low to no risk.''",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Bethel:2014:RTG,
  author =       "Chris Bethel",
  title =        "Review of {``Topsight: a guide to studying,
                 diagnosing, and fixing information flow in
                 organizations'' by Clay Spinuzzi, Amazon CreateSpace
                 2013, 978-1-4819-6006-9}.",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "4",
  pages =        "81--83",
  month =        aug,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721874.2721879",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:40 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Keller:2014:RPC,
  author =       "Beth Keller",
  title =        "Review of {``PowerPoint, Communication, and the
                 Knowledge Society'' by Hubert Knoblauch, Cambridge
                 University Press 2013}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "4",
  pages =        "84--86",
  month =        aug,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721874.2721880",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:40 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Wiley:2014:RUE,
  author =       "Kristi Wiley",
  title =        "Review of {``The user experience team of one: a
                 research and design survival guide'' by L. Buley
                 Rosenfeld, Media 2013 978-1-933820-18-7}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "2",
  number =       "4",
  pages =        "87--89",
  month =        aug,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721874.2721881",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:40 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Aparicio:2014:DV,
  author =       "Manuela Aparicio and Carlos J. Costa",
  title =        "Data visualization",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "1",
  pages =        "7--11",
  month =        nov,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721882.2721883",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:42 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Daer:2014:RFH,
  author =       "Alice R. Daer and Rebecca F. Hoffman and Seth
                 Goodman",
  title =        "Rhetorical functions of hashtag forms across social
                 media applications",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "1",
  pages =        "12--16",
  month =        nov,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721882.2721884",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:42 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This study examines an ethnographically-collected set
                 of social media posts from 5 applications in order to
                 understand the rhetorical functions of something we
                 call ``metacommunicative'' hashtags (e.g.,
                 \#PackersGottaWinThisOne, \#thisweddingisawesome).
                 Through a process of inductive analysis, we identified
                 recurring genre functions that are both
                 context-specific to applications' ecologies and, at the
                 same time, ``stabilized enough'' (Schryer, 1993, p.
                 204) to warrant the use of rhetorical genre theory as a
                 tool for understanding their communicative purposes",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Smith:2014:PAU,
  author =       "Allegra W. Smith",
  title =        "Porn architecture: user tagging and filtering in two
                 online pornography communities",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "1",
  pages =        "17--23",
  month =        nov,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721882.2721885",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:42 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This poster brief describes ongoing research on user
                 taxonomies in free internet pornography, examining
                 tagging and filtering systems in two digital porn
                 bulletin boards on the social network Reddit. These two
                 communities.r/PornVids, a board for mainstream porn,
                 and r/ChickFlixxx, a board for woman-friendly or
                 feminist porn. offer unique insight into not only porn
                 consumption patterns, but also ways of sorting
                 pornography according to distinctly gendered
                 preferences. The researcher concludes by describing
                 future directions for empirical inquiry into internet
                 pornography, making a case for the importance of
                 affective considerations in user research and interface
                 design.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Getto:2014:DGW,
  author =       "Guiseppe Getto and Kirk {St. Amant}",
  title =        "Designing globally, working locally: using personas to
                 develop online communication products for international
                 users",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "1",
  pages =        "24--46",
  month =        nov,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721882.2721886",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:42 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Extending digital products and services to global
                 markets requires a communication design approach that
                 considers the needs of international (e.g. non-U.S.)
                 users. The challenge becomes developing an approach
                 that works effectively. The concept of personas, as
                 applied in user experience design (UX), can offer an
                 effective solution to this situation. This article
                 examines how this idea of personas can expand
                 communication design practices to include users form
                 other cultures.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Bethel:2014:BRD,
  author =       "Chris Bethel",
  title =        "Book review: {``The Digital Rights Movement: The Role
                 of Technology in Subverting Digital Copyright'' by
                 Hector Postigo. The MIT Press, 2012. ISBN
                 978-0-262-01795-4}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "1",
  pages =        "47--48",
  month =        nov,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721882.2721887",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:42 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Bethel:2014:BRR,
  author =       "Chris Bethel",
  title =        "Book review: {``Responding to Technology ---
                 Resistance through Technology'' (12--13), and ``User
                 Agency and Technology'' (13--14)}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "1",
  pages =        "49--49",
  month =        nov,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721882.2721888",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:42 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Butler:2014:BRM,
  author =       "Janine M. Butler",
  title =        "Book review: {``Morse, T. A. (2014). \booktitle{Signs
                 and wonders: Religious rhetoric and the preservation of
                 sign language}''. Washington, DC: Gallaudet University
                 Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "1",
  pages =        "50--53",
  month =        nov,
  year =         "2014",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2721882.2721889",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Jan 13 17:41:42 MST 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hackos:2015:CTC,
  author =       "JoAnn Hackos",
  title =        "Changing times: changing skills",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "2",
  pages =        "7--12",
  month =        feb,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2752853.2752854",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 27 17:51:15 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hailey:2015:WES,
  author =       "David Hailey",
  title =        "To what extent should we re-examine our teaching?",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "2",
  pages =        "13--19",
  month =        feb,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2752853.2752855",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 27 17:51:15 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Howard:2015:PRU,
  author =       "Tharon W. Howard",
  title =        "Are personas really usable?",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "2",
  pages =        "20--26",
  month =        feb,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2752853.2752856",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 27 17:51:15 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Spyridakis:2015:INT,
  author =       "Jan H. Spyridakis",
  title =        "Identifying new topics in {TC} curricula: preparing
                 students for success in a changing world",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "2",
  pages =        "27--37",
  month =        feb,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2752853.2752857",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 27 17:51:15 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{StAmant:2015:CCC,
  author =       "Kirk {St. Amant}",
  title =        "Culture and the contextualization of care: a
                 prototype-based approach to developing health and
                 medical visuals for international audiences",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "2",
  pages =        "38--47",
  month =        feb,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2752853.2752858",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 27 17:51:15 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{McNely:2015:TTS,
  author =       "Brian McNely",
  title =        "Taking things seriously with visual research",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "2",
  pages =        "48--54",
  month =        feb,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2752853.2752859",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 27 17:51:15 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{McDaniel:2015:UMA,
  author =       "Rudy McDaniel",
  title =        "Understanding microinteractions as applied research
                 opportunities for information designers",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "2",
  pages =        "55--62",
  month =        feb,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2752853.2752860",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 27 17:51:15 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Oswal:2015:CUA,
  author =       "Sushil K. Oswal",
  title =        "A conversation on usability and accessibility with
                 {Janice (Ginny) Redish}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "2",
  pages =        "63--92",
  month =        feb,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2752853.2752861",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 27 17:51:15 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hocutt:2015:RBI,
  author =       "Daniel L. Hocutt",
  title =        "Review of {{\booktitle{Implementing Responsive Design:
                 Building Sites for an Anywhere, Everywhere Web}} by Tim
                 Kadlec, New Riders, 2013. ISBN 978-0-321-82168-3}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "2",
  pages =        "93--96",
  month =        feb,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2752853.2752862",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 27 17:51:15 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Warren:2015:RBS,
  author =       "Donovan Warren",
  title =        "Review of {{\booktitle{Mining the Social Web}} by
                 Matthew A. Russell, Second edition. O'Reilly,
                 2013. ISBN 978-1-4493-6761-9}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "2",
  pages =        "97--99",
  month =        feb,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2752853.2752863",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 27 17:51:15 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Beale:2015:RPD,
  author =       "Matthew Beale",
  title =        "Review of {{\booktitle{Playful Design: Creating Game
                 Experiences in Everyday Interfaces}}. John Ferrara,
                 Brooklyn, NY: Rosenfeld Media. 2012. ISBN:
                 978-1-933820-14-9}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "2",
  pages =        "100--103",
  month =        feb,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2752853.2752864",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Mar 27 17:51:15 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{StAmant:2015:AAC,
  author =       "Kirk {St. Amant}",
  title =        "Aspects of access: considerations for creating health
                 and medical content for international audiences",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "3",
  pages =        "7--11",
  month =        may,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2792989.2792990",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jun 17 19:00:11 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Increasingly, health and medical communication
                 involves a global perspective. This perspective now
                 includes coordinating international efforts ranging
                 from treating globally dispersed patients to containing
                 infectious diseases. In many cases, the focus of such
                 information is instructional---content that tells
                 individuals how to perform certain health-or
                 medical-related processes. In such situations,
                 usability is essential to success. That is, individuals
                 must be able to use instructional materials as intended
                 to achieve a particular purpose or objective.
                 Communication designers therefore need to identify
                 approaches that can facilitate the usability of health
                 and medical content in a range of international
                 settings.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Walton:2015:ERE,
  author =       "Rebecca Walton and David Hailey",
  title =        "Evaluating the relevance of {eBooks} to corporate
                 communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "3",
  pages =        "12--19",
  month =        may,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2792989.2792991",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jun 17 19:00:11 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Once one realizes that eBook formats (and particularly
                 the EPUB3.0 format) are portable websites that can be
                 carried on virtually any digital reading device, it
                 should be self-evident that in the future eBooks may
                 play an important role in corporate communications.
                 This is especially true if one considers that eBooks
                 solve important problems such as website passivity
                 (websites are only useful when readers actually come to
                 the site). Rather than wait for readers to come to
                 them, corporations can send the websites to their
                 readers (e.g., marketing, training updates, contact
                 information, documentation). This may become especially
                 true of the new IPUB3 format. Because e-reader devices
                 have become so ubiquitous and because most new devices
                 can read most formats, corporations can count on their
                 audiences being able to access the content. This paper
                 examines many of the positives and negatives that
                 eBooks in general and the EPUB format in particular
                 might bring to corporate communication. In the end,
                 corporations will almost certainly adopt some eBook
                 technologies. The questions become which ones, for what
                 uses, and how? This paper addresses these questions.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Richards:2015:TWL,
  author =       "Daniel Richards",
  title =        "Testing the waters: local users, sea level rise, and
                 the productive usability of interactive
                 geovisualizations",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "3",
  pages =        "20--24",
  month =        may,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2792989.2792992",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jun 17 19:00:11 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This paper explores the potential for technical
                 communicators to employ usability research with
                 risk-based interactive geovisualization technologies as
                 a method of cultivating ``critical rhetorics of risk
                 communication'' for local communities. Through
                 integrating theories from usability studies and risk
                 communication, I offer some new directions for thinking
                 about the productive usability of online, participatory
                 technologies that promote citizen engagement in
                 science. I argue that the key tenets of productive
                 usability afford technical communicators the
                 opportunity to build localized knowledge of risk in
                 real, local users, which in turn improves the capacity
                 for a community and its stakeholders to more
                 effectively communicate risk.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Khataei:2015:PPB,
  author =       "Amirsam Khataei and Ali Arya",
  title =        "Personalized presentation builder for persuasive
                 communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "3",
  pages =        "25--32",
  month =        may,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2792989.2792993",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jun 17 19:00:11 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Presentations are effective ways of communicating
                 information, especially in the field of education, but
                 they might not be equally or fully beneficial and
                 persuasive to all users. Each member of the audience
                 might be interested in a particular topic, come from a
                 different background and profession, and have his or
                 her own personality traits. In this conceptual paper,
                 we first describe our persuasive personalization model;
                 the Individualization Pyramid based on Yale Attitude
                 Change Approach. The model consists of the following
                 main sections: selecting contents by applying
                 segmentation, adjusting comprehensibility of the text,
                 tailoring the language of the text to fit with user's
                 personality and recommending content that is associated
                 with user's personal history within the related
                 subjects. We then propose an enhanced version of our
                 previously published presentation builder, which uses
                 users' digital traces such as those on social media to
                 personalize presentation content. Finally, we highlight
                 the available tools and algorithms to assist us with
                 developing the system.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Lanier:2015:PSU,
  author =       "Clinton R. Lanier",
  title =        "Problem solving in user networks: complex
                 communication issues and item-to-item collaborative
                 filtering",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "3",
  pages =        "33--39",
  month =        may,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2792989.2792994",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jun 17 19:00:11 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This paper argues that online communication products
                 should employ item-to-item collaborative filtering
                 algorithms to equip readers with the best potential
                 sets of information that fits their specific contexts.
                 Many online resources are utilizing item-to-item
                 collaborative filtering algorithms which harness the
                 decisions of users to affect their experience. Examples
                 include the recommendation engine used by Amazon.com to
                 help steer customers to products they might enjoy, the
                 ``Music Genome Project'' used by the internet radio
                 platform, Pandora, and various user interfaces that
                 quickly determine the best user experience to present
                 each individual user.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Qian:2015:CEB,
  author =       "Zhenyu Cheryl Qian and Yingjie Victor Chen",
  title =        "Communication and exchange between information
                 visualization and industrial design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "3",
  pages =        "40--48",
  month =        may,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2792989.2792995",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jun 17 19:00:11 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Our daily activities now heavily rely on data, and
                 sometimes are even controlled by them. Integrating
                 InfoVis into people's daily lives can help them to
                 access, explore, understand, and utilize the vast
                 variance of data. This paper aims to explore and
                 discuss the idea exchange between the traditional
                 domain of industrial design and the novel field of
                 InfoVis. There are three potential approaches.
                 Extending InfoVis into a product design can fill up the
                 small screen on the product and make the product more
                 user friendly. Appling the 3D form of industrial design
                 to InfoVis can bring it to the physical world and
                 enhance the information qualify in our lives. We also
                 argue that there could be a harmonious combination of
                 industrial design and InfoVis that integrate the
                 benefits from both. To understand this hybrid domain,
                 we introduce some preliminary research explorations
                 that covers both the industrial design and InfoVis,
                 along with our education practices, including our
                 assessment framework, research outcomes, education
                 approaches, and student design projects.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Wiley:2015:UWB,
  author =       "Kristi Wiley and Guiseppe Getto",
  title =        "A {UX} workflow for building awesome application",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "3",
  pages =        "49--52",
  month =        may,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2792989.2792996",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jun 17 19:00:11 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Though usability is a must for all new applications,
                 small organizations often lag behind in this area. This
                 trend is frequently posed as a resource problem: User
                 Experience design (UX) teams, usability testing
                 software, and professional web developers are typically
                 lacking in cash-strapped small businesses, non-profits,
                 and educational institutions, so creating cutting-edge
                 designs may seem impossible. We propose that what is
                 lacking in these settings is actually knowledge of
                 effective design workflows, however, not resources.
                 What is lacking is a sound understanding of UX and an
                 effective means of mobilizing existing resources. Based
                 on a case study of a redesign process for a mobile
                 application, we present evidence that all organizations
                 can build awesome applications if they simply learn how
                 to better manage their design processes.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Zhou:2015:SFE,
  author =       "Quan Zhou",
  title =        "Strategy first, execution second: teaching design
                 strategy in technical communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "3",
  pages =        "53--55",
  month =        may,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2792989.2792997",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jun 17 19:00:11 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In technical communication education, design is often
                 narrowly and essentially framed as execution of
                 features. This approach fails to account for the
                 innovative phase of user research, the iterative design
                 process, and contextual factors such as workflow and
                 governance. Inspired by Alan Cooper's Goal-Directed
                 Design (2014), this paper advocates for a ``design
                 strategy'' approach to the practice and pedagogy of
                 design in technical communication. In particular, it
                 calls for treating design as a process of research,
                 discovery, prototyping, execution, and evaluation. This
                 design process must strategically serve organizational
                 objectives and user goals.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Fanfarelli:2015:UDB,
  author =       "Joseph Fanfarelli and Stephanie Vie and Rudy
                 McDaniel",
  title =        "Understanding digital badges through feedback, reward,
                 and narrative: a multidisciplinary approach to building
                 better badges in social environments",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "3",
  pages =        "56--60",
  month =        may,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2792989.2792998",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jun 17 19:00:11 MDT 2015",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Digital badges are studied and implemented for a
                 variety of purposes. Regardless of the specific
                 application, all badges have one thing in common: they
                 contain explicitly designed information meant to
                 motivate users. This information is created by the
                 badge's developer, transferred using the badge as a
                 vessel, and assimilated by the user. In other words,
                 badges are devices for communication. This article
                 examines this communication process within social
                 environments from three different perspectives---badges
                 as rewards, feedback mechanisms, and narrative. For
                 each of these perspectives, this article provides
                 examples and discusses the type of information that can
                 be communicated as well as the design considerations
                 required for successful communication.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Meloncon:2015:SII,
  author =       "Lisa Meloncon and Erin A. Frost",
  title =        "Special issue introduction: Charting an emerging
                 field: the rhetorics of health and medicine and its
                 importance in communication design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "4",
  pages =        "7--14",
  month =        aug,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2826972.2826973",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The introduction to this special issue on the
                 rhetorics of health and medicine charts the formation
                 of an emerging field and its importance to
                 communication design.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Connellan:2015:LLH,
  author =       "Kathleen Connellan and Damien W. Riggs and Clemence
                 Due",
  title =        "Light lies: how glass speaks",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "4",
  pages =        "15--24",
  month =        aug,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2826972.2826974",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Light illuminates but also reflects, and when the
                 medium of glass is a dominant design material it
                 communicates within the architectural space. In this
                 paper we suggest that the transience of light and
                 transparencies of glass posit a duplicity that is
                 aesthetically seductive but communicatively misleading.
                 Specifically, the central aim of the paper is to
                 address where truth sits between reflections and reason
                 in the glass surfaces of a mental health environment.
                 To provide a framework the paper first covers a brief
                 history of glass, engages with its technological
                 properties, its language(s) of the inner and outer, its
                 aesthetic effects in an architectural poetry of light,
                 and the messages conveyed to vulnerable clients and
                 careful clinicians. Then, using a detailed case study
                 of a purpose built mental health ward in Australia, we
                 explore how glass engenders visibility, security,
                 surveillance and power, concluding with recommendations
                 for future builds.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Lazard:2015:HFI,
  author =       "Allison J. Lazard and Michael S. Mackert",
  title =        "e-health first impressions and visual evaluations: key
                 design principles for attention and appeal",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "4",
  pages =        "25--34",
  month =        aug,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2826972.2826975",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Design plays a critical role in the development of
                 e-health, greatly impacting the outreach potential for
                 pertinent health communication. Design influences
                 viewers' initial evaluations of electronic displays of
                 health information, as well as directly impacting the
                 likelihood one will attend to and favorably evaluate
                 the information, essential actions for processing the
                 health concepts presented. Individuals with low health
                 literacy, representing a hard-to-reach audience
                 susceptible to worsened health outcomes, will benefit
                 greatly from the application of theory-based design
                 principles. Design principles that have been shown to
                 appeal and engage audiences are the necessary first
                 step for effective message delivery. Design principles,
                 which directly impact increased attention, favorable
                 evaluations, and greater information processing
                 abilities, include: web aesthetics, visual complexity,
                 affordances, prototypicality, and persuasive imagery.
                 These areas of theory-driven design research should
                 guide scholars in e-health investigation with research
                 goals of broader outreach, reduction of disparities,
                 and potential avenues for reduced health care costs.
                 Improving design by working with this hard-to-reach
                 audience will simultaneously improve practice, as the
                 applications of key design principles through
                 theory-driven design research will allow practitioners
                 to create effective e-health that will benefit people
                 more broadly.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Mogull:2015:PCW,
  author =       "Scott A. Mogull and Deborah Balzhiser",
  title =        "Pharmaceutical companies are writing the script for
                 health consumerism",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "4",
  pages =        "35--49",
  month =        aug,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2826972.2826976",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this rhetorical analysis based on the Foucaultian
                 constructs of power in medicine, specifically the
                 docile body, the medical gaze, and health consumerism,
                 the authors examine ways the pharmaceutical industry
                 used web-based direct-to-consumer advertising, from
                 2007-2010, to craft interactions between U.S. consumers
                 and physicians in ways that changed the traditional
                 patient-physician relationship in order to drive sales
                 of brand-name therapeutic drugs. We demonstrate how the
                 pharmaceutical industry uses its websites to script
                 power relationships between patients and physicians in
                 order to undermined physician authority and empower
                 patients to become healthcare consumers. We speculate
                 that this shift minimizes or even erases dialogue,
                 diagnosis, and consideration of medical expertise. We
                 suggest that if it is important to uphold values of the
                 modern version of the hippocratic oath, it may be
                 necessary to provide physicians and patients additional
                 parts in the script so that medical decisions are made
                 based on sound science, knowledge, and experience.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Burleson:2015:HMH,
  author =       "Debra Burleson",
  title =        "The hospitalist model: are hospitals informing
                 patients?",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "4",
  pages =        "50--60",
  month =        aug,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2826972.2826977",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "A primary information source for many patients and
                 caregivers is an organization's website. This study
                 analyzes 17 of the top hospitals in the U.S. to
                 determine how they are communicating about the role of
                 the hospitalist in the care of patients. Beginning with
                 a review of the evolution and implantation of the
                 hospitalist in the hospital setting, this paper then
                 goes on to outline the information gathered and
                 analyzed from the websites used in this study. The
                 findings indicate that hospital systems need to improve
                 the types and kinds of communication that it posts on
                 their websites to assist patients with their
                 information needs.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Novotny:2015:RGR,
  author =       "Maria Novotny",
  title =        "{reVITALize} gynecology: reimagining apparent
                 feminism's methodology in participatory health
                 intervention projects",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "4",
  pages =        "61--74",
  month =        aug,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2826972.2826978",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As state and federal legislation continues to regulate
                 women's reproductive health, it follows that the field
                 of technical communication must continue to develop
                 methodologies to facilitate stakeholder participation
                 in health policymaking practices. Scott's (2003)
                 scholarship on HIV testing and his ``ethic of
                 responsiveness'' serve as a foundation for methods to
                 broaden stakeholder participation. Yet, as current
                 legislation attempts to regulate health decisions of
                 female bodies, more explicit feminist methods inviting
                 feminist perspectives to resist such anti-feminist
                 legislation must be developed. Frost's (2013, 2014a,
                 2014b) apparent feminism serves as a useful methodology
                 that builds upon Scott's methods to enact feminist
                 interventional methods. This article provides a case
                 study of the reVITALize Gynecology infertility
                 initiative, a health intervention project that appears
                 to function as an ally of apparent feminism. Applying
                 an apparent feminist analysis to the initiative reveals
                 limitations of the project's feminist commitments. To
                 address the limitations of the initiative, the article
                 articulates the need to expand apparent feminism's
                 methodology by accounting for stakeholder participation
                 throughout health intervention projects. This article
                 posits that expanding feminist approaches to designing
                 public stakeholder input is vital to upholding
                 technical communication's commitment to advocacy and an
                 ethical feminist commitment to facilitating spaces for
                 all citizens to contribute as public intellectuals.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Kuehl:2015:DPC,
  author =       "Rebecca A. Kuehl and Jenn Anderson",
  title =        "Designing public communication about doulas: analyzing
                 presence and absence in promoting a volunteer doula
                 program",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "4",
  pages =        "75--84",
  month =        aug,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2826972.2826979",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Expectant parents use health communication messaging
                 to make decisions about their childbirth plans.
                 Recently, women have increasingly chosen to use doulas,
                 or people who provide non-medical support during
                 childbirth. This essay analyzes how a hospital designed
                 public communication through promotional efforts
                 regarding their no-cost, volunteer doula program. We
                 use rhetorical analysis to analyze 19 promotional
                 texts. By analyzing these materials through the
                 rhetorical method of presence and absence, we found
                 that the health discourse related to the doula program
                 gave presence to expectant mothers. Additionally, the
                 benefits of doulas, especially in relation to fathers
                 or partners, remained absent in promoting the volunteer
                 doula program. Through specific communication design
                 recommendations, we focus on how to improve this
                 communication to increase the use of doulas in our
                 community, and in other communities. We conclude with
                 implications and limitations of the study.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Avtgis:2015:AAT,
  author =       "Theodore A. Avtgis and David Kappel and E. Phillips
                 Polack and Alison Wilson and Jennifer Knight",
  title =        "Assessing the accuracy of trauma patient
                 prioritization: communication design of the {M.I.S.E.R}
                 information system protocol and communication channel
                 during crisis communication exchanges",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "4",
  pages =        "85--90",
  month =        aug,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2826972.2826980",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This study sought to investigate the effectiveness of
                 an information exchange protocol (M.I.S.E.R) designed
                 to increase the effectiveness of messages pertaining to
                 rural trauma patients and triage prioritization.
                 Trained coders were randomly assigned to three
                 conditions; audio, transcript, and transcript and
                 audio. Participants coded several hundred actual
                 information exchanges between first responders and
                 medical command operators. Findings confirm the
                 effectiveness of the M.I.S.E.R. information exchange
                 protocol as well as the effectiveness of exchanging
                 crisis messages via two-way radio as compared to having
                 a transcript of the call or both audio recordings and
                 transcripts. Implications for communication design,
                 healthcare practitioners, and effective modes for
                 exchanging crisis communication messages are
                 presented.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Kessler:2015:RRF,
  author =       "Molly Kessler",
  title =        "Review of {``\booktitle{Rhetoric in the Flesh: Trained
                 Vision, Technical Expertise, and the Gross Anatomy
                 Lab}. by T. Kenny Fountain'' New York, NY: Routledge,
                 2014}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "3",
  number =       "4",
  pages =        "91--96",
  month =        aug,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2826972.2826982",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{StAmant:2015:ISI,
  author =       "Kirk {St. Amant}",
  title =        "Introduction to the special issue: Cultural
                 considerations for communication design: integrating
                 ideas of culture, communication, and context into user
                 experience design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "1",
  pages =        "6--22",
  month =        nov,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2875501.2875502",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Culture can be difficult to define, yet it is central
                 to almost everything humans do. Culture shapes how
                 individuals view the world --- what they consider right
                 and wrong or appropriate and inappropriate --- and
                 often provides the lens through which they perceive
                 communication and create messages (Sardi {\&} Flammia,
                 2011; Varner {\&} Beamer, 2015). As such, culture can
                 be one of the most important aspects communication
                 designers need to consider when developing materials
                 for an audience --- any audience. When extended to
                 broader intercultural or international contexts, the
                 need to understand how culture affects expectations and
                 perceptions becomes even more acute. For this reason,
                 the more communication designers know about
                 researching, considering, and addressing cultural
                 communication expectations, the more effectively they
                 can develop materials that meet the information seeking
                 and usage needs of a greater global audience.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Wang:2015:CDW,
  author =       "Xiaobo Wang and Baotong Gu",
  title =        "The communication design of {WeChat}: ideological as
                 well as technical aspects of social media",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "1",
  pages =        "23--35",
  month =        nov,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2875501.2875503",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this paper, the authors discuss how the technical
                 and ideological design of WeChat, a social media
                 platform, enables the free flow of information within
                 the context of heavy Internet policing and surveillance
                 in the People's Republic of China. Through a case study
                 of two instances of grassroots and social activism, the
                 authors highlight how three unique features of
                 WeChat---Moments, Friends' Circle, and Share
                 to---enhance privacy and security issues related to
                 information dissemination. In both cases examined here,
                 the unique design of certain WeChat features enhanced
                 privacy and security in ways that allowed for the free
                 dissemination of information and public involvement
                 through social media. In examining these cases, this
                 study represents one of the first attempts to use a
                 Chinese social media app to examine technology design
                 within a particular political and social context. The
                 authors hope the results of this study will further our
                 understanding of the reciprocal relationship between
                 technology, design, and the social context in which
                 technologies are used.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Dutta:2015:DDM,
  author =       "Uttaran Dutta and Swayang Das",
  title =        "The digital divide at the margins: co-designing
                 information solutions to address the needs of
                 indigenous populations of rural {India}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "1",
  pages =        "36--48",
  month =        nov,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2875501.2875504",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This paper presents the results of a case study
                 focusing on information and communication design in
                 indigenous villages of rural India. The villages
                 examined for this study were geographically remote and
                 socio-economically underdeveloped, and their
                 populations represented individuals who possessed low
                 levels of literacy, limited language proficiency in
                 English and mainstream Indic languages (e.g., Hindi and
                 Bengali), and limited familiarity with computer us and
                 computing practices. The authors sought to examine this
                 context by conducting ethnographic field research
                 involving a variety of methods. Through these
                 approaches, the authors found a range of cultural and
                 contextual factors are instrumental in shaping and
                 co-creating communication design solutions for
                 underserved international audiences. (Such factors
                 include such as long-term research engagements, in-situ
                 design development, and embracing dialogic and
                 reflexive praxis when designing for local audiences.)",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{McDaniel:2015:CCC,
  author =       "Rudy McDaniel and Lanlan Kuang",
  title =        "Cross-cultural cinematic communication: learning from
                 the information design process for a {Sino--American}
                 film competition",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "1",
  pages =        "49--60",
  month =        nov,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2875501.2875505",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article examines the 2014 Sino-American
                 University Student Digital Micro Film Competition, a
                 collaboration developed and administered between the
                 University of Central Florida in the United States and
                 Shanghai University in the People's Republic of China
                 (PRC). By using qualitative text analysis and visual
                 content analysis to review key materials and events
                 from this case, the researchers studied information
                 design and cross-cultural communication practices of
                 various aspects of the partnership. The resulting
                 analysis reveals unique information design challenges
                 associated with cultural differences in communication
                 practices, visual design, and administrative style. The
                 summary of the case and the results of the related
                 research presented here also provide readers with
                 information design strategies that can facilitate
                 design practices---and the associated coordination of
                 event planning---across different cultural groups.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Peter:2015:DHD,
  author =       "Hilary Sarat-St. Peter",
  title =        "Designing with {HDR} data: what the human development
                 report can tell us about international users",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "1",
  pages =        "60--72",
  month =        nov,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2875501.2875506",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Intercultural professional communication (IPC)
                 requires a nuanced understanding of international
                 users' interactions with technology and information.
                 This requirement poses a distinct challenge to
                 international communication and information designers
                 who must overcome geographic, linguistic, and cultural
                 barriers to understanding users as complex agents. The
                 United Nations Development Program (UNDP) annually
                 publishes a Human Development Report (HDR) that
                 contains high-quality international statistics on the
                 regional, national, and transnational contexts in which
                 individuals use technology and information. Thus, the
                 HDR can serve as a resource for communication designers
                 working in international contexts. This article
                 presents strategies for how communication designers
                 might use the HDR when designing materials for users in
                 other cultures as well as use when teaching
                 international aspects of professional
                 writing/communication.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Getto:2015:RWG,
  author =       "Guiseppe Getto",
  title =        "Review of {``\booktitle{World 3.0: Global prosperity
                 and how to achieve it} by P. Ghemawat'', Harvard
                 Business Review Press 2011}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "1",
  pages =        "73--76",
  month =        nov,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2875501.2875508",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Lauren:2015:RRM,
  author =       "Benjamin Lauren",
  title =        "Review of {``\booktitle{Rhetorical memory: a study of
                 technical communication and information management} by
                 S. Whittemore'', University of Chicago Press 2015}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "1",
  pages =        "77--80",
  month =        nov,
  year =         "2015",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/2875501.2875509",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jan 9 10:35:08 MST 2016",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Amant:2016:ONS,
  author =       "Kirk {St. Amant}",
  title =        "Online networks, social media, and communication
                 design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2",
  pages =        "10--11",
  month =        mar,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068698.3068699",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:55 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In less than a decade, social media have transformed
                 almost every aspect of our lives. Now, most of us check
                 our Facebook accounts more frequently than we check our
                 watches, and it is not uncommon for one's Twitter
                 following to encompass dozens --- if not hundreds ---
                 of individual. The broad reach and the interactive
                 nature of such media allow us to exchange ideas across
                 vast distances and engage in conversations with broad
                 audiences in the blink of an eye. As such, social media
                 have become a central component of the communication
                 practices of almost every kind of organization. But as
                 with any technology, there are considerations one
                 should keep in mind.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Frith:2016:FDC,
  author =       "Jordan Frith",
  title =        "Forum design and the changing landscape of
                 crowd-sourced help information",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2",
  pages =        "12--22",
  month =        mar,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068698.3068700",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:55 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The help documentation landscape has changed with the
                 growth of various forms of social media. People now
                 post how-to videos to YouTube, they write crowdsourced
                 documentation for open-source software, and they
                 participate in and draw from a wide range of help
                 forums. These forums are a form of crowdsourced help
                 information in which experts and amateurs come together
                 to address questions and explain materials. While these
                 online forums can be thought of as a threat to the
                 roles of technical communicators, they also present
                 opportunities for professionals to adapt their skills
                 to new roles as ``community managers'' of
                 professionally sponsored forums. This article examines
                 that point by showing how communication design is
                 important for developing online help forum communities.
                 Through the analysis of ethnographic and interview
                 data, the article covers different areas of design
                 important for understanding help forums as networked
                 forms of technical communication.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Petersen:2016:EUD,
  author =       "Emily January Petersen",
  title =        "Empathetic user design: understanding and living the
                 reality of an audience",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2",
  pages =        "23--36",
  month =        mar,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068698.3068701",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:55 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Motherhood is often a source of guilt, conflict, and
                 ambivalence, and any communication about motherhood
                 must be governed by an ethic of care and principles
                 that take into account the fraught nature of such an
                 identity. Social media provide individuals with new
                 ways to discuss aspects of and share information about
                 motherhood in different communication settings. Within
                 this context, this article presents the results of 18
                 qualitative interviews of ``mommy bloggers'' and
                 reports on the communication design principles and
                 techniques these individuals employ to reach audiences
                 of women. It also takes into account the contexts of
                 users through social media. Overall, these bloggers use
                 communication strategies such as identification, a
                 rejection of perfectionism, an ethic of care, stories
                 and narratives, branding, interactions with users, and
                 a conversational tone to reach the target audience of
                 women. These women act as professional communicators
                 online by understanding this audience, living the
                 reality of this audience through their own experiences,
                 and designing communication that appeals to and
                 ultimately improves the lives of their users. A study
                 of their communication patterns can provide
                 communication designers with insights on what I call
                 empathetic user design and the importance of lived
                 experience as authority.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Lam:2016:SHD,
  author =       "Chris Lam and Mark A. Hannah",
  title =        "The social help desk: examining how {Twitter} is used
                 as a technical support tool",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2",
  pages =        "37--51",
  month =        mar,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068698.3068702",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:55 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Technical support, a traditional practice of technical
                 communication, is rapidly changing due to the
                 ubiquitous use of digital technologies (Spinuzzi,
                 2007). In fact, many technology companies now have
                 dedicated Twitter accounts specifically for providing
                 technical support to end users. In response to this
                 changing technical support landscape, we conducted an
                 empirical study of Twitter-based interactions among six
                 companies and their customers in order to examine the
                 nature of the emerging technical support genre on
                 Twitter. Among other findings, we discovered technical
                 support was widely sought among the customers of the
                 companies studied (Comcast, Verizon, AT{\&}T, Samsung,
                 Hewlett Packard, and Dell) with nearly 200,000 tweets
                 recorded in just a 38-day timespan. We also found a
                 majority of individuals used Twitter to complain about
                 a brand as opposed to seeking support for a specific
                 technical problem. In our entry, we discuss the
                 implications of these and other findings for technical
                 communication practitioners and researchers who design
                 for technical documentation in social media contexts.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Faris:2016:ESS,
  author =       "Michael J. Faris and Kristen R. Moore",
  title =        "Emerging scholars and social media use: a pilot study
                 of risk",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2",
  pages =        "52--63",
  month =        mar,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068698.3068703",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:55 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The ubiquity of social media for professional and
                 personal purposes has proven both an asset to scholars
                 in writing studies (broadly conceived) and, in some
                 cases, a cause for concern. Recent news events suggest
                 that institutional decision-making surrounding social
                 media is reactionary, severe, and steeped in
                 discussions of ``risky behaviors.'' These events (and
                 others) result in anxiety surrounding social media use
                 among individuals and organizations. In this article,
                 we respond to these concerns with an empirical, mixed
                 methods pilot study that investigates the ways new and
                 emergent scholars might mitigate potential problems
                 associated with social media use. The article presents
                 preliminary findings that destabilize rule-based
                 approaches and introduce uncertainties and
                 vulnerabilities that accompany social media use.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Gunning:2016:RAE,
  author =       "Sarah K. Gunning",
  title =        "Review of {``\booktitle{All edge: Inside the new
                 workplace networks}'', by Spinuzzi, C., University of
                 Chicago Press: Chicago (2015)}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2",
  pages =        "64--68",
  month =        mar,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068698.3068705",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:55 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Pigg:2016:RII,
  author =       "Stacey L. Pigg",
  title =        "Review of {``\booktitle{Intertwingled: Information
                 changes everything}'', by Morville, P., Semantic
                 Studios, Ann Arbor, MI (2014)}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2",
  pages =        "69--72",
  month =        mar,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068698.3068706",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:55 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Amant:2016:AAC,
  author =       "Kirk {St. Amant}",
  title =        "Aspects of awareness: considerations for social media
                 use in the modern context",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2b",
  pages =        "8--10",
  month =        jun,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068755.3068756",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:56 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Commentators often describe media as a ``window on the
                 world.'' That metaphor, however, doesn't work with
                 today's technology. Windows facilitate passive
                 observation: one sits and is at the mercy of what is on
                 the other side of the window in terms of what s/he can
                 view. Today's media, however, are interactive. From
                 television programming to instragram posts, individuals
                 use modern media to negotiate what they wish to access,
                 when, and on their own terms. (Consider the drastic
                 differences between the push view of broadcast
                 television of the past vs. the pull approach to
                 accessing Apple TV options today.) So, while we still
                 do sit and ``watch,'' we get determine what we view.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{West:2016:YYK,
  author =       "Sara West",
  title =        "{Yik Yak} and the knowledge community",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2b",
  pages =        "11--21",
  month =        jun,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068755.3068757",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:56 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Yik Yak is an anonymous, location-based social
                 networking application that is extremely popular on
                 college campuses across the United States. Because it
                 is known mainly for the controversies it breeds, both
                 scholars and professionals have largely overlooked Yik
                 Yak's complexities and have instead focused on its more
                 negative traits. This article discusses Yik Yak as a
                 site for critical research, especially in the field of
                 technical and professional communication. Yik Yak fuses
                 physical and virtual space, places an emphasis on
                 interactivity, and subverts traditional user
                 hierarchies. By examining these characteristics and the
                 posts that users generate, this article explores how
                 Yik Yak serves as an impetus for the formation of
                 knowledge communities---communities in which
                 individuals work together to create and maintain
                 collective knowledge. This article also advocates
                 further critical study of Yik Yak communities and
                 posits Yik Yak communication patterns have important
                 implications for communication designers.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hinson:2016:FIT,
  author =       "Katrina L. Hinson",
  title =        "Framing illness through {Facebook} enabled online
                 support groups",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2b",
  pages =        "22--31",
  month =        jun,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068755.3068758",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:56 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article examines the illness/recovery narratives
                 created through Facebook and shared in groups
                 associated with the trauma of venous thrombolytic
                 events (VTEs). Until recently, there was little public
                 focus on VTE recovery; however, due to advances in
                 medicine, patients who might have once died are now
                 surviving, but there is limited literature about what
                 surviving a VTE means for the individual. As a result,
                 people look for others like themselves to help them
                 adjust to this situation. In this context, Facebook
                 affordances help extend traditional illness narratives
                 between patient and healthcare provider from a private
                 to semi-public or public space. Individuals
                 participating in these groups transform not only
                 themselves, but others, eliciting empathy, sharing
                 experiences, and developing a platform upon which to
                 critique healthcare practices.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hopton:2016:SSS,
  author =       "Sarah-Beth Hopton and R. Mitchell Parry",
  title =        "Saving the sea, socially: measuring the relationship
                 between content and gesture on {Facebook}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2b",
  pages =        "32--43",
  month =        jun,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068755.3068759",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:56 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article explores the relationship between gesture
                 and content on the social media platform Facebook.
                 Analyzing the results of a digital content analysis of
                 more than 1,600 posts from the Roatan Marine Park's
                 Facebook page, this study reports the significant
                 correlations found between various types of content,
                 media, and engagement gestures. Findings suggest there
                 is a relationship between content and gesture on
                 Facebook, but what triggers stakeholders to ``like''
                 and ``comment'' on content is different from what
                 triggers them to share content. The study concludes
                 with six applications of these findings relevant to
                 practitioners working with nonprofit organizations on
                 Facebook.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Jones:2016:RME,
  author =       "Dave Jones",
  title =        "Review of {``\booktitle{Mapping Experiences: A Guide
                 to Creating Value through Journeys, Blueprints, and
                 Diagrams}, by Kalbach, J.,'' Sebastopol, CA: O'Reilly
                 Media (2016)}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2b",
  pages =        "44--48",
  month =        jun,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068755.3068761",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:56 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Andrews:2016:RMC,
  author =       "Christopher Andrews",
  title =        "Review of {``\booktitle{Managing Chaos: Digital
                 Governance by Design}'', by Welchman, L., New York:
                 Rosenfeld Media (2015)}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "2b",
  pages =        "49--53",
  month =        jun,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3068755.3068762",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Mar 25 07:31:56 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{StAmant:2016:RCN,
  author =       "Kirk {St. Amant}",
  title =        "Re-considering the nature of value in communication
                 design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "3",
  pages =        "4--8",
  month =        sep,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071078.3071079",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Mar 27 21:01:58 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The concept of value is one of the most complex
                 aspects of the communication professions. Most
                 organization, for example, would admit effective
                 communication adds value to almost any process. After
                 all, effective communication helps members of an
                 organization perform tasks more effectively (enhancing
                 the value their work contributes to the organization).
                 It also helps clients/customers view products as
                 meeting their needs --- thus contributing value to the
                 individual's daily life. Yet determining how
                 communication contributes value is a trickier
                 prospect.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Oberg:2016:ECT,
  author =       "Lena-Maria {\"O}berg",
  title =        "Examining the context of technical information use:
                 special section introduction",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "3",
  pages =        "9--11",
  month =        sep,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071078.3071080",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Mar 27 21:01:58 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "On 9--10 October 2013, the information system research
                 group at Mid Sweden University arranged an
                 international scientific meeting on the theme Technical
                 Information (TI). The event's organizers consciously
                 kept the theme broad, but they also intentionally
                 paired this general theme with a number of subthemes,
                 namely Organizational Learning, Information Design,
                 Information Management and Organizational Benefit. The
                 objective of this design was to examine this overall
                 topic from a range of perspectives.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Soderlund:2016:WIS,
  author =       "C. S{\"o}derlund and J. Lundin",
  title =        "What is an information source?: information design
                 based on information source selection behavior",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "3",
  pages =        "12--19",
  month =        sep,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071078.3071081",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Mar 27 21:01:58 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article examines information source selection
                 behavior among maintenance technicians and how this
                 behavior might influence the design of technical
                 information. For this entry, ``maintenance
                 technicians'' are individuals who maintain machine
                 equipment (e.g., generators or bearings) in industrial
                 enterprises, and this process includes the
                 troubleshooting of problems and the repairing of
                 machine equipment. In this entry, the authors use a
                 review of the literature on information source
                 selection behavior to discuss core concepts within the
                 field of source selection behavior. Three of the main
                 concepts examined are ``information,'' ``information
                 source,'' and ``source preference criteria.'' These
                 core concepts function as a frame of reference for
                 discussing how maintenance technicians might select
                 information sources to perform maintenance activities.
                 The authors also use these concepts to review why
                 certain sources are selected for use over others. The
                 results tentatively suggest maintenance technicians
                 prefer information sources that can be adapted to
                 specific workplace contexts.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Lowgren:2016:TCP,
  author =       "Jonas L{\"o}wgren",
  title =        "Technical communication practices in the collaborative
                 mediascape: a case study in media structure
                 transformation",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "3",
  pages =        "20--25",
  month =        sep,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071078.3071082",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Mar 27 21:01:58 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Professional practices in technical communication are
                 increasingly being challenged by the emergence of
                 collaborative media that enable users to access
                 technical information created by non-professionals. At
                 the same time, these technologies also allow technical
                 communicators to provide a continually expanding
                 audience with knowledge and skills needed now more than
                 ever. Through a co-design case study, researchers
                 developed a new and innovative platform for producing
                 and distributing technical information including
                 user-generated content. Moreover, the events of the
                 case included market strategies in which a professional
                 organization moved from a reactive to a more proactive
                 position on collaborative media. In so doing, they
                 outlined a set of new professional roles for technical
                 communicators including editors, curators,
                 facilitators, and community managers.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Acharya:2016:UVU,
  author =       "Keshab R. Acharya",
  title =        "User value and usability in technical communication: a
                 value-proposition design model",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "3",
  pages =        "26--34",
  month =        sep,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071078.3071083",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Mar 27 21:01:58 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This entry defines value from users' perspectives and
                 discusses the need to consider ``user value'' as an
                 important framework for enhancing product usability in
                 technical communication. Arguing it is essential to
                 involve users in the process of product design, the
                 paper emphasizes the need to recognize users as value
                 co-creators. To further enhance and extend the study of
                 usability, this article proposes a value proposition
                 approach to design and notes such an approach can help
                 communication designers effectively design, test, and
                 deliver materials end users want and value.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Opel:2016:DOR,
  author =       "Dawn Opel",
  title =        "Designing online resources for safety net healthcare
                 providers: users' needs and the evidence-based medicine
                 paradigm",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "3",
  pages =        "35--45",
  month =        sep,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071078.3071084",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Mar 27 21:01:58 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As the healthcare system in the United States becomes
                 more complex, so does the information needed for
                 administrators and clinicians to keep apprised of new
                 regulatory and systemic changes. In this article, I use
                 a review and analysis of an online resource project to
                 identify effective practices to educate and support
                 healthcare safety net organizations, or those clinics
                 that serve low-income populations. The project team
                 consisted primarily of healthcare researchers who used
                 a systematic review of the scholarly literature to
                 develop online systems for transmitting information
                 about healthcare payment and service delivery reform to
                 those serving low income populations. As the technical
                 communicator working on this project, the author
                 advocated incorporating concepts of user research and
                 user-centered design to the project team. This research
                 included a survey of provider-users. The analysis of
                 this project revealed that, in the health and medical
                 community, evidence-based medicine and the genre of
                 systematic literature review may be privileged such
                 that provider-user needs for information seeking are
                 not taken into account when designing online
                 communication based on these reviews. Communication
                 designers may need to work with and adapt the work of
                 translation science and knowledge-to-action to develop
                 more user-centered online content for provider
                 education.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Lauer:2016:ERC,
  author =       "Claire Lauer",
  title =        "Editorial re-considering research: why we need to
                 adopt a mixed-methods approach to our work",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "3",
  pages =        "46--50",
  month =        sep,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071078.3071085",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Mar 27 21:01:58 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this editorial, Lauer argues for expanding our
                 methods of research to include a greater emphasis on
                 quantitative and mixed-methods approaches. This
                 expansion will compliment and help frame the
                 qualitative data collection we already prioritize in
                 the fields of writing studies and design. Lauer
                 discusses the benefits of a mixed-methods approach and
                 presents ten recommendations for how scholars,
                 especially those who may be new to quantitative
                 methods, can learn and employ these methods. Lauer
                 suggests that we need to value this more comprehensive
                 approach to data collection in order to better answer
                 the many questions that remain uninvestigated in our
                 field.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Moxley-Kelly:2016:RLT,
  author =       "Sean Moxley-Kelly",
  title =        "Review of {``\booktitle{The Language of Technical
                 Communication},'' by Gallon, R. (2016). Laguna Hills,
                 CA: XML Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "3",
  pages =        "51--55",
  month =        sep,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071078.3071086",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Mar 27 21:01:58 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Ray Gallon's collection The Language of Technical
                 Communication attempts to standardize the terminology
                 used in the field by offering concise definitions for
                 52 key terms, each authored by a contributor with
                 relevant expertise. As a reference work, this book
                 resists summarization. In this review, I will instead
                 assess the text according to criteria appropriate for a
                 reference: ease of use, selection of included terms,
                 and quality of the definitions provided. Although
                 Gallon forwards no explicit thesis, by prioritizing
                 information related to content management, the book
                 does make a claim about the future of communication
                 design. Individuals who are new to the field or whose
                 responsibilities are expanding into content management
                 will find The Language of Technical Communication
                 valuable, while scholars and experienced communication
                 designers will appreciate the contributors' consistent
                 emphasis on the future of the discipline.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Strantz:2016:RMS,
  author =       "Adam Strantz",
  title =        "Review of {``\booktitle{The Mobile Story: Narrative
                 Practices with Locative Technologies},'' by Farman, J.
                 (Ed.). (2014). New York, NY: Routledge}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "3",
  pages =        "56--61",
  month =        sep,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071078.3071087",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Mar 27 21:01:58 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The Mobile Story: Narrative Practices with Locative
                 Technologies edited by Jason Farman brings together
                 communication designers and theorists to offer numerous
                 approaches for creating digital stories in an age of
                 mobile, locative media. Contrasting the popular
                 conception that mobile devices are a distraction,
                 Farman argues the growing ubiquity of mobiles has led
                 to their interface disappearing through daily use (p.
                 5). Users no longer need to consciously focus their
                 attention on their devices and can instead seamlessly
                 use such devices for everyday tasks. Due to this
                 growing familiarity, the projects in the book ``seek to
                 ''defamiliarize`` people with their places and the
                 technologies that mediate those places'' (p. 5) in
                 order to push interface to the forefront of users'
                 attentions and see how mobiles provide a unique lens
                 through which they interact with the world around
                 them.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{StAmant:2016:FCU,
  author =       "Kirk {St. Amant}",
  title =        "Of form, context, and use",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "4",
  pages =        "4--6",
  month =        dec,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071088.3071089",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:10 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Many of us have heard the expression ``form follows
                 function.'' It's a nice idea in theory: The notion the
                 item we create inherently lends itself to a particular
                 use. After all, the shape of a hammer should
                 intrinsically tell us the tasks we can perform with
                 that tool --- be it pounding or pulling nails. But
                 those of us who study human behavior related to use
                 know this relationship of form to function is often far
                 from the case. In truth, the connection between design
                 and use is far more complex and often unpredictable.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hepworth:2016:BDV,
  author =       "Katherine Hepworth",
  title =        "Big data visualization: promises \& pitfalls",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "4",
  pages =        "7--19",
  month =        dec,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071088.3071090",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:10 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "A few weeks ago, I was having dinner with a friend
                 when a controversial subject came up. My friend had an
                 extremely strong opinion about the harm caused by
                 vaccination, and his argument went something like this:
                 ``I've seen the data. There was an infographic laying
                 it all out.'' He couldn't remember specific numbers
                 from the visualization he'd seen or the author of the
                 article. He couldn't even remember the name of the
                 publication, but the data visualization's overall
                 argument was firmly lodged in his mind. His situation
                 is not unique, and it provides telling insights on how
                 we, as humans, perceive and respond to big data
                 visualization.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hewett:2016:RWD,
  author =       "Beth L. Hewett",
  title =        "Reading, writing, and digital composition:
                 reintegrating constituent literacies in online
                 settings",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "4",
  pages =        "20--35",
  month =        dec,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071088.3071091",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:10 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Communication design specialists have many challenges
                 in the twenty-first century global, online world.
                 Geographically distributed teams must work together
                 efficiently and effectively. People may need to
                 interact across cultures and languages or using a
                 common language like English or Spanish. In order to
                 complete coherent design projects, they often need to
                 negotiate varied communications software. Most
                 important, both to communicate within teams and to
                 clients with widely varied communication skills of
                 their own, engineers and other communication design
                 professionals must be able to engage the basic
                 literacies of reading, writing, and digital (i.e.,
                 multiple media like images, audio, or video) --- often
                 called multimodal --- composition as a holistic skill
                 set, and they must be able to use them well in online
                 environments. These literacies comprise communication
                 skills learned in school and honed in business
                 settings; they are required for clear communicating
                 whether through alphabetic texts or multimodal
                 compositions.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{deWinter:2016:MCM,
  author =       "Jennifer deWinter and Carly A. Kocurek and Stephanie
                 Vie",
  title =        "Managing community managers: social labor, feminized
                 skills, and professionalization",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "4",
  pages =        "36--45",
  month =        dec,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071088.3071092",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:10 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In the game industry, community managers engage in
                 social and emotional labor as they split their
                 loyalties between game communities and game companies.
                 Community managers do not fully represent the interests
                 of one group, and their intermediary role puts
                 particular stresses on the types of emotional labor
                 that they are called upon to enact. Further, community
                 managers must also participate in social labor --- work
                 that builds and exploits social connections for
                 monetary gain. Most of this labor, however, is
                 undervalued and in some instances is simply
                 uncompensated ``free'' labor carried out by members of
                 a fan community. Ultimately, we argue, casting the role
                 of the community manager as a social and emotional
                 laborer feminizes this work, monetarily devaluing it
                 while isolating workers in these roles from the
                 communities that they ostensibly serve.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Harris:2016:UTD,
  author =       "Heidi Skurat Harris and Michael Greer",
  title =        "Over, under, or through: design strategies to
                 supplement the {LMS} and enhance interaction in online
                 writing courses",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "4",
  pages =        "46--54",
  month =        dec,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071088.3071093",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:10 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Online writing instruction is a process of design that
                 includes both spatial and temporal dimensions. Ideally,
                 this process brings together design and pedagogy to
                 move students through their online writing work
                 successfully. Institutionally mandated LMS platforms
                 often constrain this process. This article establishes
                 three design principles and concepts for designing
                 learning environments that take into account both space
                 and time as designed elements of online classes.
                 Applying the principles of backward design, modular
                 content, and student choice to course design can help
                 instructors design more thoughtful, participatory
                 classes centered on student learning and instructor
                 presence.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Licastro:2016:PMW,
  author =       "Amanda M. Licastro",
  title =        "The problem of multimodality: what data-driven
                 research can tell us about online writing practices",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "4",
  pages =        "55--73",
  month =        dec,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071088.3071094",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:10 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article investigates the writing mode, multimodal
                 aspects, and folksonomic elements of digital
                 composition gathered from a WordPress-based ePortfolio
                 platform.* Focusing on the student perspective, data
                 was gathered through both surveys of first year
                 students and text analysis of digital compositions in
                 order to produce quantitative results that can be
                 replicated and aggregated. This research demonstrates
                 the impact of assignment design and platform
                 affordances on student composition practices. Results
                 show that incoming students do not fit the ``digital
                 native'' myth, nor are they prepared to engage in
                 digital scholarship at the college level without
                 significant guidance and specific requirements that
                 scaffold digital work.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Kiwanuka-Tondo:2016:LCS,
  author =       "James Kiwanuka-Tondo and Keon Mandell Pettiway",
  title =        "Localizing complex scientific communication: a {SWOT}
                 analysis and multi-sectoral approach of communicating
                 climate change",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "4",
  pages =        "74--85",
  month =        dec,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071088.3071095",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:10 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This paper argues that a SWOT analysis (Dyson, 2004;
                 Helms \& Nixon, 2010; Holtzhausen \& Zerfass, 2015;
                 Houben, Lenie, \& Vanhoof, 1999; Noble \& Bestley,
                 2011) and a multi-sectorial approach (Okware, Opio,
                 Musingizi, \& Waibale, 2001; The World Bank, 2000;
                 Uganda AIDS Commission \& UNAIDS, 2000) to strategic
                 communication can provide communication designers with
                 a conceptual framework for localizing climate
                 prediction and risk management information. The
                 overarching idea is to use a multi-way communication
                 model, such as suggested by McQuail (1987), to
                 downscale climate data in a way that better addresses
                 the communication expectations of the public in
                 different locales. Such approaches can reduce barriers
                 that often inhibit the international transfer of
                 technical and scientific data for public consumption in
                 different global contexts. To examine these issues,
                 this paper uses a SWOT analysis for considering
                 strategic communication planning in international
                 settings. In so doing, the paper examines the work of
                 the Intergovernmental Authority on Development (IGARD)
                 Climate Predictions and Applications Centre (ICPAC) in
                 its efforts to respond to climate extremes and ensure
                 disaster risk management in the Greater Horn of
                 Africa.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hocutt:2016:RCM,
  author =       "Daniel L. Hocutt",
  title =        "Review of {``\booktitle{Communicating Mobility and
                 Technology: A Material Rhetoric for Persuasive
                 Transportation},'' by Pflugfelder, E. H. (2017). New
                 York: Routledge, 2017}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "4",
  pages =        "86--92",
  month =        dec,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071088.3071096",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:10 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Humans are so enmeshed in mobility systems that they
                 identify with themselves through those systems. In
                 Communicating Mobility and Technology: A Material
                 Rhetoric for Persuasive Transportation, Ehren
                 Pflugfelder (2017) uses the term ``automobility'' to
                 describe both ``the specific kinds of mobility afforded
                 by independent, automobile-related movement
                 technologies'' and ``the complex cultural, bodily,
                 technological, and ecological ramifications of our
                 dependence on separate mobility technologies'' (p. 4).
                 Given identities enmeshed in ecologies of systems
                 involving human and nonhuman actors through which
                 transportation emerges, automobility is described as a
                 ``wicked problem'' to be solved, in part, by technical
                 communicators and communication designers naming and
                 revealing the persuasive power of transportation
                 systems. Understanding this persuasive power benefits
                 practitioners by revealing the shared agency of
                 automobility among the car-driver assemblage, and
                 academics, by offering a framework for recognizing
                 transportation as persuasive and therefore
                 rhetorical.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Shivers-McNair:2016:RRC,
  author =       "Ann Shivers-McNair",
  title =        "Review of {``\booktitle{Risk Communication and
                 Miscommunication: Case Studies in Science, Technology,
                 Engineering, Government, and Community
                 Organizations},'' by Boiarsky, C. (2016). Boulder, CO:
                 University of Colorado Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "4",
  number =       "4",
  pages =        "93--98",
  month =        dec,
  year =         "2016",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3071088.3071097",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:10 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "What if something as seemingly routine as an email or
                 an interoffice memorandum could make the difference
                 between preventing a crisis or allowing a dangerous
                 situation to deteriorate? This is the question Carolyn
                 Boiarsky asks her readers to grapple with in Risk
                 Communication and Miscommunication: Case Studies in
                 Science, Technology, Engineering, Government, and
                 Community Organizations, as she presents analyses of
                 communication artifacts in case studies from the last
                 few decades of US history. In a year that brought
                 catastrophic flooding in Louisiana and national
                 controversy over a proposed oil pipeline's threats to
                 drinking water and sacred sites on Native American
                 land, Boiarsky's case studies --- which include the
                 2010 BP/ Deepwater Horizon oil rig explosion, the 2011
                 opening of the Mississippi Spillway during river
                 flooding, and the 2014 expansion of the Enbridge
                 Pipeline after a leak in Michigan four years prior ---
                 are a timely addition to the literature on risk
                 communication. Communication designers will find this
                 book particularly useful because of its concrete,
                 actionable strategies for practitioners and chapter
                 summaries that lend themselves to quick access for
                 future reference.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{StAmant:2017:CCCa,
  author =       "Kirk {St. Amant}",
  title =        "Of content, context, and conveyance: editorial",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "1",
  pages =        "4--7",
  month =        apr,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3090152.3090153",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Content is about ideas: It involves the thoughts,
                 concepts, and perspectives we wish to convey to others.
                 Context is what gives it form. If we know the setting
                 in which we wish to convey information, we can present
                 content in a manner that enhances the chances our ideas
                 will be received (and understood as intended) by an
                 audience. Of course, how we perceive a given context
                 and how our users perceive it can be two different
                 things. We thus need to know what individuals look for
                 in a given context to guide how to design content for
                 that setting.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Graham:2017:DLT,
  author =       "S. Scott Graham",
  title =        "Data and lore in technical communication research:
                 guest editorial",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "1",
  pages =        "8--25",
  month =        apr,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3090152.3090154",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As a scholar who works at the intersections of
                 technical communication and rhetoric of science, I like
                 to think I know a little bit about effective approaches
                 to communicating technical information. For over a
                 decade, I've been a happy member of a seemingly
                 productive research discipline devoted to understanding
                 how best to communicate scientific and technical
                 information to clients, stakeholders, employers,
                 funders, and the general public. I am, of course, not
                 alone in these endeavors and my work benefits
                 substantially from the efforts of my many colleagues in
                 the Association for Teachers of Technical Writing and
                 the Association for the Rhetoric of Science,
                 Technology, and Medicine. Now, given this background,
                 imagine my surprise when one of my colleagues forwarded
                 me a new report from the National Academies of
                 Sciences, Engineering, and Medicine decrying the state
                 of science communication research in America. Indeed, I
                 was shocked and saddened to see the report call for
                 ``building a coherent science communication research
                 enterprise'' with the obvious implication that no such
                 enterprise currently exists (p. 74).",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Zaad:2017:AIC,
  author =       "Lambert Zaad and Dick Lenior and Thea van der Geest
                 and Els van der Pool",
  title =        "Analyzing information in complex collaborative tasks",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "1",
  pages =        "26--42",
  month =        apr,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3090152.3090155",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this article, we present a method for analyzing the
                 communication of people who exchange dynamic and
                 complex information to come to a shared understanding
                 of situations and of the actions planned and monitored
                 by one party, but executed remotely by another. To
                 examine this situation, we analyzed dispatchers working
                 in police dispatch center in a large city in the
                 Netherlands and their communication behavior in three
                 different settings. The results of our analyses answer
                 the question of how collaborative parties should assess
                 an emergency situation in order to decide how to handle
                 the incident in accordance with the procedures. Our
                 results indicate which information must be communicated
                 in order to deal with the current problem during the
                 course of an incident. We will also demonstrate the
                 proposed way of analyzing the communication used here
                 is needed to understand how information is
                 collaboratively handled in complex tasks.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Li:2017:CID,
  author =       "Mingran Li and Ruimin Gao and Xinghe Hu and Yingjie
                 Chen",
  title =        "Comparing {InfoVis} designs with different information
                 architecture for communicating complex information",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "1",
  pages =        "43--56",
  month =        apr,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3090152.3090156",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this paper, we explore the connections of
                 information architecture (IA) with information
                 visualization (InfoVis) through the discussion of
                 different visualization designs used to demonstrate the
                 occupations pursued by college students after
                 graduation. In examining this topic, we used different
                 information architectures to compare three
                 visualization layouts based on the same data. The three
                 layouts included one published visualization and two
                 visualization designs developed by the researchers. We
                 then used eight IA principles to compare how these
                 visualizations communicate the complex relationship
                 between majors, occupations, and their related
                 characteristics in relation to the career paths of
                 students.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Flanagan:2017:HCT,
  author =       "Suzan Flanagan and Guiseppe Getto",
  title =        "Helping content: a three-part approach to content
                 strategy with nonprofits",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "1",
  pages =        "57--70",
  month =        apr,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3090152.3090157",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Nonprofits must reach a variety of community audiences
                 to sustain their organizations, and these audiences
                 include potential volunteers, donors, and clients. With
                 the increasing availability of open-source, freely
                 available, and inexpensive communication technologies,
                 many nonprofits can now develop a robust web presence
                 that targets a variety of audiences via a variety of
                 channels. In this article, we present a three-part
                 heuristic to help nonprofits better manage digital
                 content. This heuristic is comprised of developing
                 audience awareness and interaction, making use of
                 emerging technologies, and building sustainable
                 partnerships. Using a project designed to help a
                 homeless shelter improve its content strategy, we
                 explore this heuristic and its implications for helping
                 technical and professional communicators improve local
                 nonprofit digital capacities.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{King:2017:DSC,
  author =       "Abigail Selzer King and Kristen R. Moore and Ashley
                 Hardage Edlin and Sophie Frankel",
  title =        "Drawing strategies for communication planning: a
                 rationale and exemplar of the geometric page form
                 {(GPF)} approach",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "1",
  pages =        "71--79",
  month =        apr,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3090152.3090158",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Simple drawing tasks are effective for evaluating the
                 many options communicators have during early design
                 stages. These drawing strategies leverage the
                 metaphoric meanings of basic geometric shapes, not
                 complex artistic illustration, to represent ideas while
                 they are in development. Our paper supports this
                 perspective by linking previous research on sketching,
                 collaboration, and ideation to identify a specific
                 approach to this kind of drawing that we term Geometric
                 Page Forms. To further illustrate the value of these
                 strategies, we give an example of how technical
                 communicators used drawing during a workshop to develop
                 communication solutions explaining complex information
                 about sun block efficacy.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Bourelle:2017:DOW,
  author =       "Tiffany Bourelle and Angela Clark-Oates and Andrew
                 Bourelle",
  title =        "Designing online writing classes to promote multimodal
                 literacies: five practices for course design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "1",
  pages =        "80--88",
  month =        apr,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3090152.3090159",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this entry, we argue that to promote multimodal
                 literacy in online writing classes, instructors should
                 address the following five practices in their course
                 design: o Incorporate multimodal assignments and
                 appropriate scaffolding tools; o Use multimodal
                 instructional tools to teach and model multimodal
                 composition; o Provide multimodal feedback to students'
                 compositions; o ``Teach'' technology through the use of
                 media labs; o Encourage reflection as a significant
                 part of students' learning process. In so doing, we
                 discuss each practice in depth, addressing the reasons
                 and benefits for incorporating each, as well as advice
                 about how to implement them. By implementing these
                 practices in their online courses, instructors can
                 successfully design classes that promote multimodal
                 literacy.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Rose:2017:MPL,
  author =       "Emma Rose and Josh Tenenberg",
  title =        "Making practice-level struggles visible: researching
                 {UX} practice to inform pedagogy",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "1",
  pages =        "89--97",
  month =        apr,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3090152.3090160",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Teaching user experience (UX) can be challenging due
                 to the situated, complex, and messy nature of the work.
                 However, the complexity of UX in practice is often
                 invisible to students learning these methods and
                 practices for the first time in class. In this article,
                 we present findings from a study of rhetorical
                 strategies of UX practitioners and pair them with
                 strategies for teaching UX to students. While previous
                 work on teaching UX reflects current practices in the
                 classroom or reflections of practitioners, this study
                 demonstrates the benefits of researching existing
                 industry practices in order to inform pedagogy.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Deaton:2017:RSC,
  author =       "Phillip J. Deaton",
  title =        "Reading sounds: closed-captioned media and popular
                 culture: book review",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "1",
  pages =        "98--101",
  month =        apr,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3090152.3090161",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The word ``access'' means to enter into, participate
                 in, and engage with, and captions for sounds are a way
                 to provide access to video content for persons with
                 disabilities. Trying to capture an absolute way for
                 captioning sounds in video media texts is as illusive,
                 impossible, and unethical as trying to establish or
                 declare a single way to write or to read a text. Sean
                 Zdenek's book Reading Sounds investigates the practices
                 that create captions and examines captions as a
                 rhetorical artifact related to the composition of
                 video. This review will examine Reading Sounds from the
                 perspective of a practitioner in the area of web,
                 classroom, and information communication technology
                 accessibility and an academic focused on communication
                 design and disability, indicating points relevant to
                 both practitioners and academics.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Keller:2017:WVM,
  author =       "Beth Keller",
  title =        "Women's voices in management: identifying innovative
                 and responsible solutions: book review",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "1",
  pages =        "102--105",
  month =        apr,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3090152.3090162",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Research examining women's voices in academia, women's
                 leadership in academic and industry contexts, and their
                 management styles in business and social spheres has
                 been more or less steady since the late 1970s. For the
                 last ten years, female students have accounted for
                 approximately 57\% of the students enrolled in colleges
                 and universities around the world (Martin,
                 2014). Despite these enrollment numbers, female
                 administrators in many academic institutions and
                 non-academic businesses are still outnumbered by their
                 male counterparts. The collection Women's Voices in
                 Management: Identifying Innovative and Responsible
                 Solutions edited by Helena Desivilya Syna and
                 Carmen-Eugenia Costea asks readers to consider women's
                 voices in different cultural and global settings,
                 ``emphasizing and materializing gender equality
                 [\ldots{}] in top management, entrepreneurship, and
                 leadership in complex sociopolitical and culturally
                 diverse societies'' (p. 10).",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Heifferon:2017:NTP,
  author =       "Barbara Heifferon",
  title =        "New technologies, patient experience, theoretical
                 approaches and heuristics in {RHM}: guest editorial",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "2",
  pages =        "4--18",
  month =        jul,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3131201.3131202",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In the August 2015 Communication Design Quarterly
                 (CDQ) special issue on Rhetoric of Health and Medicine
                 (RHM), Lisa Meloncon and Erin Frost introduced readers
                 to this ``emerging field.'' Since a Poiroi commentary
                 in 2013 written by Scott, Segal, and Ker{\"a}nen,
                 numerous scholars that earlier identified our
                 sub-discipline with the terms medical rhetoric, have
                 embraced this what might be seen as a more inclusive
                 term, although I would argue that for some of us, the
                 term rhetoric already included at least every possible
                 manifestation of health, medicine and language.
                 However, RHM does indeed cast a wider net, as pointed
                 out in the 2015 issue, including essays on
                 architecture, social work, and psychology. While
                 rhetoric per se is certainly found within all fields,
                 if writing about such fields and especially from such
                 fields is included in RHM, then such a
                 transdisciplinary impulse takes us very much further
                 indeed. While this particular issue can easily find
                 itself under the RHM umbrella, these particular
                 scholars writing here were invited because they had
                 participated in 2016 as a very successful panel at
                 SIGDOC annual conference. These five scholars have much
                 to share and teach us, as well as move us forward in
                 our thinking, research, writing and participation in
                 health and medical settings.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Meloncon:2017:PED,
  author =       "Lisa K. Meloncon",
  title =        "Patient experience design: expanding usability
                 methodologies for healthcare",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "2",
  pages =        "19--28",
  month =        jul,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3131201.3131203",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Successfully engaging in a health- or medical-related
                 activity is a matter of understanding what one needs to
                 do. This means information used in this context needs
                 to be easy to use. Accomplishing the goals laid out in
                 the essay will facilitate understanding and allow for
                 effective use. Thus, successful medical and health
                 communication are connected to one central concept:
                 usability. But how to achieve this goal? The answer is
                 through patient-focused design practices that help
                 mirror the experiences of patients who are using such
                 materials. This entry overviews such an approach ---
                 which I call patient experience design (PXD) --- and
                 explains why such an approach is central to best health
                 and medical communication practices.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Angeli:2017:RPH,
  author =       "Elizabeth L. Angeli and Christina D. Norwood",
  title =        "Responding to public health crises: bridging
                 collective mindfulness and user experience to create
                 communication interventions",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "2",
  pages =        "29--39",
  month =        jul,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3131201.3131204",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This paper examines how the cognitive framework of
                 collective mindfulness complements tenets of user
                 experience in public health crisis communication.
                 Collective mindfulness attunes an organization into
                 preemptively identifying and avoiding potential
                 failures that can have adverse safety and public
                 relations outcomes. To illustrate the connection
                 between this cognitive framework and user experience,
                 this article shares findings from a case study with the
                 2014 Johns Hopkins Medicine Ebola Crisis Communications
                 Team, whose primary goals were to improve the usability
                 of Ebola personal protective equipment protocols and to
                 prepare healthcare providers for a U.S. Ebola crisis.
                 Based on a grounded theory investigation, this article
                 suggests that the collective mindfulness principles of
                 deference to expertise, resilience, and refusal to
                 simplify complex procedures informed the team's ability
                 to avoid a catastrophic communication failure.
                 Additionally, these principles allowed the team to
                 attune to key user experience principles, including
                 addressing user context and user limitations.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Jones:2017:DPH,
  author =       "John Jones and Catherine Gouge and Mariah Crilley",
  title =        "Design principles for health wearables",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "2",
  pages =        "40--50",
  month =        jul,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3131201.3131205",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As wearables become increasingly prevalent, there is a
                 concurrent and growing expectation that we use these
                 devices to track and monitor our bodily states in order
                 to be responsible ``biocitizens.'' To mitigate this,
                 some health, design, and usability scholars have
                 advocated for greater patient control over health data.
                 To support these efforts, this article offers a set of
                 criteria for analyzing wearables, criteria that account
                 for the handling of data and user connections via
                 wearables as they relate to three priorities:
                 accessibility, adaptability, and iterability. These are
                 meant to support analyses that will clarify the ways
                 wearables can more ethically serve end-users' --- that
                 is, patients' and wearers' --- emerging needs, rather
                 than primarily serving the intermediary goals of care
                 delivery personnel and systems to monitor and manage
                 patient behavior. To do this, this article addresses
                 the usability of wearables as it relates to other
                 critical care issues, such as ``information integrity''
                 and enabling patients to maintain their own health
                 records and participate in shared decision making.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Welhausen:2017:YOR,
  author =       "Candice A. Welhausen",
  title =        "At your own risk: user-contributed flu maps,
                 participatory surveillance, and an emergent {DIY} risk
                 assessment ethic",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "2",
  pages =        "51--61",
  month =        jul,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3131201.3131206",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this article, the author proposes that the
                 emergence of digital, disease-tracking applications
                 over the past ten years like HealthMap (healthmap.org)
                 and Flu Near You (flunearyou.org) that allow
                 non-experts to contribute information about emergent
                 public health threats have facilitated a
                 ``do-it-yourself (DIY)'' risk assessment ethic.
                 Focusing in particular on Flu Near You (FNY), a
                 crowdsourced, flu-tracking program, the author argues
                 that some participants use the mapping feature to
                 curate their own risk information experience in
                 determining the preventative behaviors they may want to
                 engage in (if any) to prevent flu. As outbreaks of
                 infectious diseases increase (Smith et al., 2014),
                 mHealth technologies like disease-tracking apps are
                 evolving as an important risk assessment tool for both
                 public health experts as well as non-expert, public
                 audiences. Better understanding how non-experts use
                 such information can inform not only the design of
                 these apps but visual risk communication strategies
                 more generally speaking.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{StAmant:2017:CCCb,
  author =       "Kirk {St. Amant}",
  title =        "The cultural context of care in international
                 communication design: a heuristic for addressing
                 usability in international health and medical
                 communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "2",
  pages =        "62--70",
  month =        jul,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3131201.3131207",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Sep 8 08:02:11 MDT 2017",
  bibsource =    "http://dl.acm.org/citation.cfm?id=J1351;
                 https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The concept of usability is often connected to the
                 setting --- or context --- in which individuals perform
                 an activity. International settings complicate such
                 relationships by introducing new variables that affect
                 usability in different locations. In international
                 health and medical communication, this situation can
                 create problems that affect the health and wellness of
                 patients in other nations and cultures. International
                 patient experience design (I-PXD) presents a heuristic
                 for addressing this situation. I-PXD helps individuals
                 identify variables affecting usability in different
                 international contexts. Persons working in health and
                 medical communication can use this I-PXD heuristic to
                 address usability expectations in various international
                 contexts.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{StAmant:2017:EIR,
  author =       "Kirk {St. Amant}",
  title =        "{Editor}'s introduction: Reflecting on and re-thinking
                 usability and user experience design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "3",
  pages =        "4--9",
  month =        nov,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188173.3188174",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Feb 17 07:31:59 MST 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Everything changes over time. Societies evolve,
                 original technologies emerge, and the structure of
                 products shifts to meet the needs of new situations.
                 What constitutes a usable design will similarly change
                 over time. For these reasons, it's important to
                 regularly stop and assess where a field is and what it
                 is doing to determine how well its activities reflect
                 the context in which it exists. Usability and user
                 experience design are no different. This issue of
                 Communication Design Quarterly represents such a
                 reflection and a re-thinking of where the field is at
                 this point in time.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Robinson:2017:PPF,
  author =       "Joy Robinson and Candice Lanius and Ryan Weber",
  title =        "The past, present, and future of {UX} empirical
                 research",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "3",
  pages =        "10--23",
  month =        nov,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188173.3188175",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Feb 17 07:31:59 MST 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Rethinking UX requires mapping trends in empirical
                 research to find out how the field has developed. This
                 study addresses that need by analyzing over 400
                 academic empirical studies published between
                 2000--2016. Our research questions are, ``How have the
                 artifacts, analysis, and methods of UX research changed
                 since the year 2000?'' and ``Do scholars use research
                 questions and hypotheses to ground their research in
                 UX?'' Our research found that services, websites, and
                 imagined objects/prototypes were among the most
                 frequently studied artifacts, while usability studies,
                 surveys, and interviews were the most commonly used
                 methods. We found a significant increase in
                 quantitative and mixed methods studies since 2010. This
                 study showed that only 1 out of every 5 publications
                 employed research questions to guide inquiry. We hope
                 that these findings help UX as a field more accurately
                 and broadly conceive of its identity with clear
                 standards for evaluating existing research and
                 rethinking future research opportunities as a
                 discipline.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Applen:2017:DHM,
  author =       "J. D. Applen and Sonia H. Stephens",
  title =        "Digital humanities, middleware, and user experience
                 design for public health applications",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "3",
  pages =        "24--34",
  month =        nov,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188173.3188176",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Feb 17 07:31:59 MST 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Technical communicators should be conscious of how the
                 algorithms that govern ``middleware'' (software that
                 structures the presentation of data) constrain their
                 ability to represent information. We use critical
                 theory from the digital humanities to discuss how
                 critical visual literacy allows designers to better
                 present contextual information to enhance the user
                 experience. We illustrate this approach with an example
                 of medical communication by using social network
                 analysis software to demonstrate the spread of Ebola in
                 Africa.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Williamson:2017:CRA,
  author =       "Bill Williamson and Scott J. Kowalewski",
  title =        "Cultivating a rhetoric of advocacy for usability
                 studies and user-centered design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "3",
  pages =        "35--47",
  month =        nov,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188173.3188177",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Feb 17 07:31:59 MST 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In this article, we explore connections among
                 rhetoric, usability studies, user-centered design, and
                 civic engagement as core concepts for developing a
                 systemically aware Rhetoric of Advocacy for technical
                 communicators. We propose a model for visualizing
                 scenarios and stakeholders that is based on the
                 structure of atoms. The Atomic Model for Technical
                 Communication provides a visual model for mapping
                 projects and for framing the kind of dialog that we
                 associate with a Rhetoric of Advocacy.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Mara:2017:FNU,
  author =       "Andrew Mara",
  title =        "Framework negotiation and {UX} design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "3",
  pages =        "48--54",
  month =        nov,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188173.3188178",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Feb 17 07:31:59 MST 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Framework negotiation is a mixed-methods research
                 approach to help a UXD researchers uncover the
                 relationship between cross-cultural identity and
                 location. In this study, surveys initially located
                 connections between conceptions of the self and
                 symbolic pathways. Then, community-based research and
                 usability testing verified root metaphors for website
                 navigation. This mixed-methods research uncovered how
                 Kenyans ported navigational strategies from other
                 institutional settings. The article outlines the
                 creation of the research instrument, describes how
                 early data collection guided later data collection, and
                 finally details how the methods uncovered user
                 significance through metaphor.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Verhulsdonck:2017:DGM,
  author =       "Gustav Verhulsdonck",
  title =        "Designing for global mobile: considering user
                 experience mapping with infrastructure, global
                 openness, local user contexts and local cultural
                 beliefs of technology use",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "3",
  pages =        "55--62",
  month =        nov,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188173.3188179",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Feb 17 07:31:59 MST 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "An important element for global design is an approach
                 that can be used for international (e.g., non-US)
                 users. Such a design approach has to factor in how the
                 user's culture influences how they perceive a design
                 while using their mobile devices across a different
                 culture. As mobile use is expected to grow globally,
                 more mobile interactions will require increasingly
                 robust tools for measuring user experiences across
                 different online and physical channels. This article
                 focuses on how experience mapping, a common user
                 experience (UX) design technique that tells stories
                 about how a user experiences a design as a seamless
                 whole across such channels, can help address global
                 mobile design contexts. To further address such global
                 contexts, this article proposes extending experience
                 mapping by considering the factors of existing
                 infrastructures, global openness to innovation, local
                 user contexts, and local beliefs on the function of
                 technology so that designers of communication can
                 better conceptualize sequences of events of
                 interactions across cultures.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Bartolotta:2017:EOD,
  author =       "Joseph Bartolotta and Julianne Newmark and Tiffany
                 Bourelle",
  title =        "Engaging with online design: undergraduate
                 user-participants and the practice-level struggles of
                 usability learning",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "3",
  pages =        "63--72",
  month =        nov,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188173.3188180",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Feb 17 07:31:59 MST 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As usability research and user-centered design become
                 more prevalent areas of study within technical and
                 professional communication (TPC), it has become
                 important to examine the best practices in designing
                 courses and programs that help students better
                 understand these concepts. This article reports on a
                 case study about how usability research and
                 user-centered design were introduced to TPC students.
                 The article examines how students responded to and
                 articulated new concepts and looks forward to ways TPC
                 programs can develop comprehensive curricula that
                 introduces students to these topics.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Cosgrove:2017:RFU,
  author =       "Samantha Cosgrove",
  title =        "Review of {``\booktitle{Fundamentals of User-Centered
                 Design: A Practical Approach},'' by Still, B., \&
                 Crane, K. (2017). Boca Raton, FL: CRC Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "3",
  pages =        "74--77",
  month =        nov,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188173.3188181",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Feb 17 07:31:59 MST 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Over the past 100 years, user-centered design (UCD)
                 has evolved from an idea to a developed area of
                 research in design communication for academics and
                 practitioners. Since UCD was coined by Donald Norman in
                 1986, it has slowly become a guiding theory behind many
                 design practices, pushing user needs over technological
                 desires. In Fundamentals of User-Centered Design: A
                 Practical Approach, Brian Still and Kate Crane
                 illustrate the history, implementation, and best and
                 worst practices in UCD. This book pulls from expertise
                 in both academia and industry to create a handbook on
                 UCD in both a print and eBook edition. Using their
                 combined experiences, Still and Crane provide
                 thoughtful commentary on the current state of UCD by
                 establishing theory and applying it to their own work
                 and the work of others within the field of design.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Rowan:2017:REP,
  author =       "Robert M. Rowan",
  title =        "Review of {``\booktitle{Exploratory Programming for
                 the Arts and Humanities},'' by Montfort, N. (2016).
                 Cambridge, MA: MIT Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "3",
  pages =        "78--82",
  month =        nov,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188173.3188182",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Feb 17 07:31:59 MST 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Coding, like other forms of written communication, is
                 both science and art. This is not a new or
                 revolutionary idea. In 1974, Donald Knuth published
                 ``Computer Programming as an Art'' and declared that
                 ``[a] programmer who subconsciously views himself as an
                 artist will enjoy what he does and will do it better''
                 (p. 673). In 1984, Steven Levy's Hackers: Heroes of the
                 Computer Revolution introduced us to the Hacker Ethic,
                 one tenet of which is that we can create art and beauty
                 on the computer (p. 31). Many other authors and coders
                 have argued similar cases about the socially situated
                 nature of programming since.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Jones:2017:GEI,
  author =       "John Jones and Catherine C. Gouge",
  title =        "Guest editors' introduction wearable technologies and
                 communication design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "4",
  pages =        "4--14",
  month =        dec,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188387.3188388",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:27 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Using the data generated by both consumer- and
                 medically-oriented wearable devices to assess and
                 improve fitness, wellbeing, and specific health
                 outcomes demands attention to the user experiences of
                 such devices as well as to the kinds of claims being
                 made about their promise (cf. Gouge \& Jones, 2016).
                 This special issue participates in such work by
                 presenting case studies situated at the intersections
                 of wearables, communication design, and rhetorical
                 analysis that explore the health, justice, and
                 wellness-oriented promises of specific wearables. In
                 this introduction, we briefly survey the research on
                 wearables in the fields of rhetoric and technical
                 communication, preview the essays in the collection,
                 and propose some areas for future work that might be of
                 interest to technical communication, communication
                 design, and rhetoric scholars.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Amidon:2017:SGD,
  author =       "Timothy R. Amidon and Elizabeth A. Williams and
                 Tiffany Lipsey and Randy Callahan and Gary Nuckols and
                 Spencer Rice",
  title =        "Sensors and gizmos and data, oh my: informating
                 firefighters' personal protective equipment",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "4",
  pages =        "15--30",
  month =        dec,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188387.3188389",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:27 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This study identifies communication design challenges
                 associated with firefighters' personal protective
                 equipment (PPE), an assemblage of wearable technologies
                 that shield these workers from occupational hazards.
                 Considering two components of modern firefighting PPE
                 through Zuboff's (1998) theorization of information
                 technology, we offer an extended case study that
                 illustrates how these wearables, as interfaces,
                 automate or informate firefighters' practice of safety.
                 Often lauded for their abilities to augment
                 firefighters' work capacities and increase safety
                 outcomes, our analysis revealed that these wearables
                 engender practices that expose firefighters to
                 unforeseen hazards and displace the ``tacit craft
                 skills and knowledge'' that these workers mobilize to
                 mitigate workplace risk (Spinuzzi, 2005, p. 164).
                 Drawing from these insights, we sketch four points of
                 tension that communication designers, system
                 architects, and practitioners may utilize to consider
                 the informating potential of smart-firefighting PPE
                 equipped with physiological sensors.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Arduser:2017:IPD,
  author =       "Lora Arduser",
  title =        "Impatient patients: a {DIY} usability approach in
                 diabetes wearable technologies",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "4",
  pages =        "31--39",
  month =        dec,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188387.3188390",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:27 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As wearable medical technologies take on an
                 increasingly prominent role in how health care is
                 delivered, pressure to make the development process for
                 such devices shorter increases. This case study will
                 recount one attempt at a do-it-yourself (DIY)
                 development process and collaborative usability
                 testing. I argue that these efforts can complement
                 traditional usability methods used in the development
                 process of a wearable diabetes technology and provide
                 more immediate access to technologies that can meet the
                 diverse needs of end users. The case involves an open
                 source DIY project developed by parents of children
                 with type 1 diabetes in order to remotely monitor the
                 blood sugar levels of their children.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Kennedy:2017:DHM,
  author =       "Krista Kennedy",
  title =        "Designing for human-machine collaboration: smart
                 hearing aids as wearable technologies",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "4",
  pages =        "40--51",
  month =        dec,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188387.3188391",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:27 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This study examines design aspects that shape
                 human/machine collaboration between wearers of smart
                 hearing aids and their networked aids. The Starkey Halo
                 hearing aid and the TruLink iPhone app that facilitates
                 real-time adjustments by the wearer offer a case study
                 in designing for this sort of collaboration and for the
                 wearer's rhetorical management of disability disclosure
                 in social contexts. Through close textual analysis of
                 the company's promotional materials for patient and
                 professional audiences as well as interface analysis
                 and autoethnography, I examine the ways that close
                 integration between the wearer, onboard algorithms and
                 hardware, and geolocative telemetry shape everyday
                 interactions in multiple hearing situations. Reliance
                 on ubiquitous, familiar hardware such as smart phones
                 and intuitive interface design can drive patient
                 comfort and adoption rates of these complex
                 technologies that influence cognitive health, social
                 connectedness, and crucial information access.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Moore:2017:CSH,
  author =       "Kristen R. Moore and Natasha Jones and Bailey S.
                 Cundiff and Leah Heilig",
  title =        "Contested sites of health risks: using wearable
                 technologies to intervene in racial oppression",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "4",
  pages =        "52--60",
  month =        dec,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188387.3188392",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:27 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Employing Royster and Kirsch's (2012) concept of
                 critical imagination, the authors imagine strategies
                 communication designers might use to intervene in and
                 disrupt racial injustice and oppression. Using activity
                 trackers as technologies that communicate data about
                 health and death, the authors retell and re-envision
                 the case of Eric Garner, a victim of police brutality,
                 and argue that data from activity trackers can
                 potentially be used to reframe narratives about public
                 health and policing. Further, through an examination of
                 the rhetorical frames of dehumanization, disbelief, and
                 dissociation, the authors assert that activity
                 trackers, as communicative agents, may become
                 transformative wearable devices that are developed and
                 deployed with socially just communication design in
                 mind.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Welhausen:2017:QMF,
  author =       "Candice A. Welhausen",
  title =        "Quantifiable me: fitness and health trackers and the
                 trope of holisticism",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "5",
  number =       "4",
  pages =        "61--71",
  month =        dec,
  year =         "2017",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3188387.3188393",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:27 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As fitness trackers have proliferated, many now
                 collect information about both physical and mental
                 health indicators. Arguably, such capabilities promote
                 the notion that achieving and maintaining health is
                 holistic, pushing back against the mind/body divide
                 that has long characterized how we tend to perceive
                 health and disease in Western cultures (see Segal,
                 2005). In this article, the author argues that the
                 visual (photographs and data visualizations) and
                 language-based communication strategies used on
                 Bellabeat Leaf's website, a smart jewelry device for
                 women, employ a narrative of holisticism. Further, this
                 narrative functions as a rhetorical trope that
                 reinforces power relationships that align with a
                 dominant underlying ideology of Western medicine---the
                 notion that disease and illness can be controlled. The
                 author proposes that future designs of the Leaf's
                 smartphone application might allow users to visualize
                 quantitative and select user-contributed qualitative,
                 sensorial-based feedback to potentially provide a more
                 balanced perspective of health.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Richards:2018:PFP,
  author =       "Daniel Richards",
  title =        "Proceedings from and future plans for the {Symposium
                 for Communicating Complex Information (SCCI)}: {Guest
                 Editor}'s introduction",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "1",
  pages =        "4--8",
  month =        mar,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3230970.3230971",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:28 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This special issue contains proceedings from the
                 6$^{th}$ Annual Symposium on Communicating Complex
                 Information (SCCI), which ran from February 27$^{th}$
                 through 28$^{th}$ 2017 at East Carolina University in
                 Greenville, NC. The program chair was Michael Albers,
                 who, as usual at SCCI, did a fantastic job at
                 collecting and curating two days of stimulating
                 conversations generated by speakers from a broad range
                 of fields---rhetoric, technical communication, medical
                 and regulatory writing, user experience, information
                 science, and design---and a broad range or institutions
                 and workspaces, including Duke's Network Analysis
                 Center, The Medical University of South Carolina,
                 M{\"a}lardalen University in Sweden, and Michigan State
                 University, to name just a few. The keynote---titled
                 ``Faulty by Design: A Psychological Examination of User
                 Decision-Making''---was given by Bill Gribbons,
                 director of Bentley University's Graduate User
                 Experience Program. Overall, the diversity and depth of
                 the scholars and their research combined with the
                 single-room presentation space facilitated conversation
                 and networking in ways not typically found at other
                 conferences.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Youngblood:2018:SIA,
  author =       "Susan A. Youngblood",
  title =        "Site identity, artifact duplication, and
                 disambiguation in {Alabama Local Emergency Management
                 Agencies (LEMAs)}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "1",
  pages =        "9--15",
  month =        mar,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3230970.3230972",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:28 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Local Emergency Management Agencies (LEMAs) are vital
                 components of the U.S. National Incident Management
                 System (NIMS). As such, their official digital
                 presences need to be identifiable as official and
                 should not have to compete with other digital
                 artifacts, including web pages and whole sites, that
                 can be mistaken for official presences. After exploring
                 the nature of digital identity, this study examines the
                 prevalence of competing digital artifacts and the
                 common sources of these artifacts, such as legacy sites
                 and hosted development sites. The study also explores
                 ways some sites disambiguate between artifacts that
                 represent their organizations versus those of similarly
                 named organizations. The findings lead to several
                 recommendations for best practices.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Opel:2018:WOH,
  author =       "Dawn S. Opel",
  title =        "What is {``Obamacare''}?: health literacy, e-commerce,
                 and the {Affordable Care Act}'s online content",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "1",
  pages =        "16--25",
  month =        mar,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3230970.3230973",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:28 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This study audits and analyzes the online content
                 provided by the U.S. government for The Patient
                 Protection and Affordable Care Act (ACA). In order to
                 both educate Americans about the ACA and enroll those
                 who needed insurance into plans offered by the U.S.
                 and/or state governments, policy analysts,
                 communication designers, and web developers at the U.S.
                 Department of Health and Human Services (HHS) and the
                 Centers for Medicare and Medicaid Services (CMS)
                 created and published a substantial array of online
                 content. These policy statements, infographics, blog
                 posts, videos, forms, and other resources were designed
                 to engage the public and translate the complexities of
                 the ACA into usable information for patients. However,
                 a content audit and analysis of ACA-related online
                 content reveals the ways that this content did not
                 provide a navigational structure for patients newly
                 insured (or already insured) to find them, as over time
                 the e-commerce function of the site buried its
                 educational purpose. From this analysis, designers of
                 online public policy information will gain a better
                 understanding of how to design as a part of a strategy
                 to balance multiple, critical user roles and tasks.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{DeTora:2018:PTC,
  author =       "Lisa DeTora",
  title =        "Principles of technical communication and design can
                 enrich writing practice in regulated contexts",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "1",
  pages =        "26--34",
  month =        mar,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3230970.3230974",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:28 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Technical communication skirts the fringes of
                 regulated biomedical research, which generally falls
                 into the purview of specialized regulatory writers.
                 However, a worldwide move toward increasing data
                 transparency in regulatory contexts has resulted in a
                 need for specialized documentation for lay audiences as
                 well as added disclosure of investigational
                 interpretations regarding the benefits and risks of new
                 or experimental therapies. Experts in biomedical
                 writing believe that these materials require additional
                 attention to meet reader needs, an endeavor that falls
                 well within the traditional bailiwick of technical
                 communication. Technical communicators who understand
                 information gathered in regulated biomedical research
                 should be able to improve the general accessibility of
                 this complex information for a general readership;
                 however, knowledge of regulatory practices is a gap in
                 this group.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Ding:2018:CCW,
  author =       "Huiling Ding",
  title =        "Cross-cultural whistle-blowing in an emerging
                 outbreak: revealing health risks through tactic
                 communication and rhetorical hijacking",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "1",
  pages =        "35--44",
  month =        mar,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3230970.3230975",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:28 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "How do whistleblowers reveal critical issues unknown
                 to the public during emerging epidemics to push for
                 policy changes? Using a case study about a medical care
                 worker (MCW) whistleblower in China during the SARS
                 outbreak of 2003, this paper examines the ways
                 whistleblowers navigate through complicated networks of
                 power and mediascape to disseminate critical risk
                 messages and call for changes.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{StAmant:2018:RRU,
  author =       "Kirk {St. Amant}",
  title =        "Reflexes, reactions, and usability: examining how
                 prototypes of place can enhance {UXD} practices",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "1",
  pages =        "45--53",
  month =        mar,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3230970.3230976",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Jun 4 18:41:28 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "User expectations are often connected to context. This
                 means the better UXD professionals understand
                 connections between location and usability, the greater
                 the chances they can create materials that meet
                 expectations of usability in a particular place. The
                 cognitive factors of prototypes and scripts can provide
                 a foundation for investigating such factors. This entry
                 examines how prototypes of place can help identify
                 aspects of location that influence the usability of
                 items in a space. In so doing, the entry also provides
                 strategies for researching expectations of contexts and
                 usability and using resulting data to guide design
                 practices.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Amant:2018:MCC,
  author =       "Kirk {St. Amant}",
  title =        "Mapping the complex context(s) of use: editorial",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "4--8",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282666",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Usability involves connecting design to need.
                 Individuals need to achieve an objective; if the design
                 of an item meets that need, the item is usable. If not,
                 it is not. So, usability depends on how well the design
                 of an item addresses the need of the user. The need to
                 hold two items together, for example, can prompt
                 individuals to design a fastener in order to meet that
                 need. The usability of the resulting design, however,
                 is a matter of how effectively the individual can use
                 it to hold items in place.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Rose:2018:PVM,
  author =       "Emma Rose and Alison Cardinal",
  title =        "Participatory video methods in {UX}: sharing power
                 with users to gain insights into everyday life",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "9--20",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282667",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "As technologies proliferate into all aspects of daily
                 life, UX practitioners have the ability and
                 responsibility to engage in research to help
                 organizations better understand people's needs. We
                 argue that UX practitioners have an ethical commitment
                 to deploy methods that consciously shift power to
                 create a more equitable relationship between researcher
                 and participants. This article offers participatory
                 video as a method for UX practitioners that
                 democratizes the design process and creates rich visual
                 data. We detail two cases of participatory video
                 methods and how they were used to explore the potential
                 of participatory methods in UX.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hutter:2018:PIA,
  author =       "Liz Hutter and Halcyon M. Lawrence",
  title =        "Promoting inclusive and accessible design in usability
                 testing: a teaching case with users who are deaf",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "21--30",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282668",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Drawing on an analysis of a usability teaching case
                 with users who are deaf and who communicate using
                 American Sign Language, we argue that there is a need
                 for industry and the academy to refocus on more
                 accessible testing practices, situated more decidedly
                 within the social, cultural, and historical contexts of
                 users. We offer guidelines for more inclusive practices
                 for testing with users who are deaf prompting
                 designers, developers, and students to think about
                 systems of behavior, such as audism, cultural
                 appropriation, and technological paternalism that
                 undermine accessibility in their design and practices.
                 More broadly, we propose ways in which instructors of
                 technical communication can leverage usability tools
                 and research methods to help students better understand
                 their users for any artifact they design and create.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Walkup:2018:CYP,
  author =       "Katie Lynn Walkup",
  title =        "Connect with your patients, not the screen: usability
                 claims in electronic health records",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "31--40",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282669",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article examined the usability claims that
                 Electronic Health Records (EHRs) make to healthcare
                 providers. Usability claims appear as statements that
                 persuade users to adopt the interface based on
                 usability or user experience. These claims may show
                 what healthcare providers are presumed to require from
                 online health technologies. Usability claims in this
                 study included intuitive interfaces, adaptability of
                 documentation and records, and supplementing patient
                 communication. Analyzing usability claims then becomes
                 a way of understanding healthcare providers, their
                 patients, and the technologies both use for health
                 communication",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Everett:2018:GEG,
  author =       "Heidi L. Everett",
  title =        "Is good enough good enough?: negotiating web user
                 value judgments of small businesses based on poorly
                 designed websites",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "41--56",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282670",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article explores whether amateur Web designs
                 would deter Web users from engaging with a business
                 after viewing a Website---and if their expectations
                 and value judgments are influenced by business size and
                 scope. This topic is important to small business
                 owners, practitioners, and educators because
                 credibility judgments by Web visitors may be quick and
                 detrimental to a small business if they do not yield a
                 positive response and subsequent engagement with the
                 small business. This study provides an opportunity to
                 broaden our understanding of Web visitor credibility
                 judgments about small businesses and introduces a new
                 thread to the discussion about alignment of consumer
                 expectations, Web design teaching, industry best
                 practices, and the shaping of universal values as they
                 relate to the rhetoric of the Internet.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Richards:2018:CLP,
  author =       "Daniel P. Richards",
  title =        "Not a cape, but a life preserver: the importance of
                 designer localization in interactive sea level rise
                 viewers",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "57--69",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282671",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Interactive sea level rise viewers (ISLRVs) are an
                 increasingly popular risk communication technology
                 designed to help users visualize the effects of water
                 inundation on their region so as to facilitate more
                 prudent decision-making. Designed by and for a variety
                 of stakeholders, these viewers generally have as their
                 goal affording users a more ``localized'' experience
                 with climate change and sea level rise data, allowing
                 users to explore as specific as street-level the
                 effects of rising waters in coastal regions. While the
                 rise of these tools mirrors the trend in risk
                 communication scholarship towards more localized
                 messaging, there is still more work to be done in terms
                 of providing a more localized user experience for a
                 broader public audience. This article presents the
                 results of a user experience study conducted with 12
                 residents of a coastal region, the results of which
                 formulate an attempt to develop more insight into
                 techniques for designer localization. The article
                 concludes with concrete recommendations for scholars
                 and practitioners concerned with designing more
                 effective interactive risk communication technologies
                 that respond to the public need for localized
                 information for decision-making.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Thominet:2018:HOU,
  author =       "Luke Thominet",
  title =        "How to be open: user experience and technical
                 communication in an emerging game development
                 methodology",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "70--82",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282672",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This study builds a model of open video game
                 development, an emerging user-centered design practice
                 where a developer publicly releases an incomplete game
                 and iterate on it while gathering feedback from the
                 player community. It argues that open development is
                 fundamentally a communication and user experience
                 practice characterized by a commitment to access,
                 transparency, and feedback. Ultimately, it shows open
                 development as a practice where game developers are
                 consciously designing a compelling experience of
                 participation in user research.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Reimer:2018:CCC,
  author =       "Cody Reimer",
  title =        "Contextual cropping, collateral data: screenshot
                 methods for {UX} research",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "83--92",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282673",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article presents a novel method for data
                 collection. It relies on a larger case study of the
                 game League of Legends to forward the concepts of
                 contextual cropping and collateral data. Contextual
                 cropping gives researchers recommendations for
                 gathering data with screenshots while respecting the in
                 situ ecology of that data. Contextual cropping
                 complements screenshot data with contextual metadata
                 and offers potential collateral data with which to
                 further texture research.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Cosgrove:2018:EUU,
  author =       "Samantha Cosgrove",
  title =        "Exploring usability and user-centered design through
                 emergency management websites: advocating responsive
                 web design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "93--102",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282674",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This study explores the usability of the Department of
                 Homeland Security and Emergency Management's (DHSEM)
                 website, applying theories of user experience design
                 (UXD) to emphasize the importance of responsive web
                 design in practice. By rhetorically analyzing the
                 usability of their websites, such as FEMA and Ready at
                 the national and local level, DHSEM becomes a model for
                 the needs of future research and application of user
                 centered design principles. Responsive web design
                 within emergency management websites should be
                 considered when first evaluating usability and user
                 experience design because of the real-life implications
                 of these interactions. By reviewing basic design
                 principles on emergency management websites, this
                 article further showcases the capabilities responsive
                 web design, usability and user centered design in
                 digital spaces.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Clinkenbeard:2018:MCA,
  author =       "Mary Clinkenbeard",
  title =        "Multimodal conversation analysis and usability
                 studies: exploring human-technology interactions in
                 multiparty contexts",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "103--113",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282675",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article examines conversation analysis (CA) as a
                 methodology for usability research for technologies
                 used in multiparty contexts. Current laboratory-based
                 usability practices often cannot account for how
                 technologies are used in multi-participant interactions
                 outside of the laboratory. In this article, I review
                 new materialist approaches to usability and consider
                 how CA might be integrated into this theoretical
                 perspective. To do so, I present an example transcript
                 of CA and review CA research on telemedicine in
                 multiparty environments. I use this approach to argue
                 that incorporating CA into a new materialist approach
                 can help usability researchers to reconfigure the
                 technical design of and the socio-material practices
                 surrounding technologies.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Rubens:2018:BR,
  author =       "Amy Rubens",
  title =        "Book review",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "114--118",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282676",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Tettegah, S. Y., \& Garcia, Y. E. (Eds.). (2016).
                 Emotions, Technology, and Health. London: Elsevier.
                 Sharon Y. Tettegah and Yolanda Evie Garcia's collection
                 Emotions, Technology, and Health surveys how
                 technologies ``old'' (e.g., photographs, the telephone)
                 and ``new'' (e.g., mobile apps, robots, sensors)
                 ``mediate'' patients' emotions within the context of
                 processes, individuals, and spaces part of, adjacent
                 to, or outside of the clinical healthcare setting (p.
                 xvii). The collection also explores technology's
                 mediation of practitioner and caregiver emotions.
                 Overall, Tettegah and Garcia hope to expand the notion
                 of ``telehealth'' beyond the remote or virtual delivery
                 of health services to something that also encompasses
                 ``technology-based interventions in hospitals and other
                 treatment settings that do not include distance as a
                 necessary component'' (p. xv).",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Walwema:2018:BR,
  author =       "Josephine Walwema",
  title =        "Book review",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "2",
  pages =        "119--123",
  month =        "Summer",
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3282665.3282677",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Mon Oct 1 16:19:36 MDT 2018",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Skinner, K., \& Merholz, P. (2016). Org Design for
                 Design Orgs: Building and Managing In-House Design
                 Teams. O'Reilly Media. In Org Design for Design Orgs:
                 Building and Managing In-House Design Teams, Kristin
                 Skinner and Peter Merholz lay out a practical guide for
                 ``creating and leading design teams'' within the
                 context of design as ``part of strategic planning''
                 (Appendix B). A practical guide, the book is divided
                 into ten chapters, each dealing with a component of
                 working with design teams. The book aims to bridge the
                 gap left out by texts that focus on methods, tools, and
                 outcomes, but leave out the practical elements of
                 setting up design teams. It shows how design teams can
                 operate with a design culture that successfully
                 interacts with other departments within an organization
                 in the digital and connected age.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Andersen:2018:EPP,
  author =       "Rebekka Andersen and Carlos Evia",
  title =        "Editorial: perspectives on preparing technical
                 communication professionals for today and the future",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "3",
  pages =        "4--13",
  month =        sep,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309578.3309579",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:13 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Technical communication (TC) practice is changing in
                 significant ways, due largely to maturing technologies
                 and increasing consumer demand for content designed for
                 a multitude of devices and delivery channels. Whereas
                 ten years ago technical communicators primarily
                 produced static documents, today they primarily produce
                 modular content components, the essential building
                 blocks for the vast array of information products
                 (e.g., user guides, training materials, product
                 descriptions) that organizations must deliver in a
                 variety of publishing formats, such as PDFs, websites,
                 embedded user assistance, dynamic delivery, and mobile
                 applications. In addition, technical communicators
                 increasingly contribute to user experience (UX)
                 projects, create video documentation, curate
                 user-generated content, and manage social media
                 communications.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Shalamova:2018:ESS,
  author =       "Nadya Shalamova and Tammy Rice-Bailey and Katherine
                 Wikoff",
  title =        "Evolving skill sets and job pathways of technical
                 communicators",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "3",
  pages =        "14--24",
  month =        sep,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309578.3309580",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:13 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Recent research in technical communication (TC)
                 indicates that the field has become more varied than
                 ever in terms of job titles, job skills, and levels of
                 involvement in the design and production process. Here,
                 we examine this diversity by detailing the results of a
                 small-scale anonymous survey of individuals who are
                 currently working as technical communicators (TCs). The
                 purpose of our survey was to discover what job titles
                 people who identify as TCs have held and the skills
                 required of those positions. The study was conducted
                 using the online survey platform Qualtrics. Survey
                 results found that TCs occupy jobs and use skills that
                 are often quite different from ``traditional'' TC
                 careers. Results further support previous research that
                 these roles and responsibilities continue to evolve.
                 However, results also suggest that this evolution is
                 more sweeping than previously realized---moving TCs
                 away from not only the traditional technical writing
                 role but also the ``technical communicator'' role as it
                 has been understood for the past 20--25 years.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Carnegie:2018:RCC,
  author =       "Teena A. M. Carnegie and Kate Crane",
  title =        "Responsive curriculum change: going beyond occupation
                 demands",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "3",
  pages =        "25--31",
  month =        sep,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309578.3309581",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:13 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This experience report highlights one program's
                 approach to curriculum revision as the program moved
                 from being an emphasis within a literature degree to a
                 B.A. degree in technical communication. The major
                 curriculum was designed by researching state and
                 regional needs for technical communication education in
                 addition to using research already conducted and
                 published in the field. Through an examination of the
                 skills technical communicators needed to be successful
                 in the workplace and how those skills transfer to other
                 related occupations, we were able to build a successful
                 major. The revised curriculum used an interdisciplinary
                 approach to include courses in technical communication,
                 visual design, and public relations. Further, this
                 report discusses the iterative programmatic changes
                 necessary to keep the major current. From alumni
                 interviews and secondary research on changes in
                 technical communication, we continue to reassess the
                 skills students need. As a result our program continues
                 to evolve to equip students with technical
                 communication skills that apply to various, related
                 occupations.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Swope:2018:IAW,
  author =       "Amber Swope",
  title =        "Information architects: what they do and how to become
                 one",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "3",
  pages =        "32--43",
  month =        sep,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309578.3309582",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:13 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Every organization relies on information to
                 communicate with prospects and customers --- blog
                 posts, articles, whitepapers, user manuals, web
                 portals, videos, tweets, social media posts, moderated
                 forums, and more. This means that many people are
                 creating content and are delivering it in multiple
                 ways. To meet our users' needs, we need information
                 architecture (IA) to provide the framework for
                 developing and delivering this information. Although
                 most content creators do not think of themselves as
                 information architects, many of them perform tasks that
                 are information architecture responsibilities. If you
                 decide what information gets created and delivered,
                 identify keywords to support findability, or organize
                 the hierarchy for a table of contents, you are
                 performing IA tasks. To learn who was performing these
                 tasks and how they ended up with this role, I conducted
                 a survey. This article presents my analysis of the
                 results based upon my experience and relevant industry
                 sources.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Duin:2018:CCL,
  author =       "Ann Hill Duin and Jason Chew Kit Tham",
  title =        "Cultivating code literacy: course redesign through
                 advisory board engagement",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "3",
  pages =        "44--58",
  month =        sep,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309578.3309583",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:13 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This experience report shares the story of course
                 redesign for cultivating technological and code
                 literacy. This redesign came about as a result of
                 listening to advisory board members as well as
                 responding to recent scholarship calling for more
                 specifics on the teaching of component content
                 management and content strategy. We begin with
                 discussion of code literacy differentiation between
                 code-as-language, code-as-tool, and code-as-structure.
                 We then share detail about our advisory board
                 engagement and the resulting advanced-level technical
                 communication course in which, framed by technological
                 literacy narratives, students produce a static HTML
                 site for a client, develop a repository for this work
                 (GitHub), use XML and the DITA standard for dynamic
                 document delivery, and create a digital experience
                 element to accompany the site. We document and analyze
                 student narratives and online course discussions. We
                 emphasize a more holistic approach to code literacy and
                 that course redesign should be a collaborative endeavor
                 with advisory board members and industry experts.
                 Through these experiences, students gain requisite
                 knowledge and practice so as to enter the technical
                 communication community of practice.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Lauren:2018:PCD,
  author =       "Benjamin Lauren",
  title =        "Preparing communication design students as
                 facilitators: a primer for rethinking coursework in
                 project management",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "3",
  pages =        "59--65",
  month =        sep,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309578.3309584",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:13 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Building from previous work by Lauren and Schreiber
                 (2017) and research individually conducted by the
                 author (Lauren, 2018), this brief teaching case
                 provides a rationale for coursework in project
                 management that draws from experiential learning to
                 teach facilitation. The case begins by providing a
                 research context for how communication designers are
                 increasingly focused on practices of facilitation in
                 their work, particularly in fast-paced, distributed
                 work environments. The case presents two metaphors
                 (gardening and cooking) for helping students think
                 about facilitation techniques. Then, the article
                 describes a project management course that emphasizes
                 the importance of facilitation in classroom exercises
                 and major assignments by developing skills in three
                 foundational areas: improvisation, document design, and
                 systems design. Each area is described with examples to
                 help instructors of project management adapt or use
                 similar approaches at their own unique institutional,
                 programmatic, and classroom contexts. The article
                 concludes with four suggestions, such as partnering
                 with industry practitioners and arranging site visits
                 to see project management in action. As well, the
                 concluding suggestions explain recent iterations of the
                 course's design.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Atkins:2018:PSI,
  author =       "Anthony T. Atkins and Colleen A. Reilly",
  title =        "Pedagogical strategies for integrating {SEO} into
                 technical communication curricula",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "3",
  pages =        "66--73",
  month =        sep,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309578.3309585",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:13 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Preparing students to understand and practice search
                 engine optimization (SEO) teaches them writing skills,
                 technological literacies, and theoretical background
                 needed to pursue a successful technical communication
                 career. SEO employs a multifaceted skillset, including
                 an understanding of coding, skills in shaping and
                 crafting effective user experience (UX), marketing
                 skills, effective research strategies, and competence
                 in accessibility. We argue that instruction in SEO in
                 undergraduate and graduate programs in technical
                 communication prepares graduates for the
                 interdisciplinary and agile profession they seek to
                 enter and enables them to be successful in positions
                 from information architect to technical editor. Our
                 article details how studying and enacting SEO helps
                 students to develop proficiencies and knowledge central
                 to technical communication pedagogies, including
                 technological literacies, an understanding of the
                 interconnections between human and non-human actors in
                 digital spaces, and the ethical concerns central to
                 work within those spaces. We then detail how SEO can be
                 incorporated into technical communication curricula and
                 share details of client-based projects that can
                 facilitate that integration.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Mallette:2018:TPN,
  author =       "Jennifer C. Mallette and Megan Gehrke",
  title =        "Theory to practice: negotiating expertise for new
                 technical communicators",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "3",
  pages =        "74--83",
  month =        sep,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309578.3309586",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:13 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In technical communication, discussions on how to best
                 prepare graduates to meet workplace challenges range
                 from responding to changing technology and occupational
                 needs to focusing on creating flexible workers. Part of
                 this conversation centers on expertise: what kinds of
                 expertise are most valued and how can graduates be
                 trained to be experts? In this article, we explore our
                 field's understandings of expertise by focusing on a
                 recent master's graduate and practitioner, Megan. As
                 first an intern then a full-time employee at HP Inc,
                 Megan experienced clashes between the classroom and
                 workplace, which she sought to reconcile. In addition,
                 she also had to learn to assert herself as a subject
                 matter expert (SME) while working alongside SMEs. This
                 navigation was not something her education necessarily
                 prepared her for, and when compared to surveyed
                 graduates' experiences, may be something programs could
                 emphasize. We conclude with recommendations for how
                 academic programs can incorporate conversations about
                 expertise and equip students to assert themselves as
                 communication SMEs and build on that expertise after
                 graduation.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Martin:2018:BR,
  author =       "Dan Martin",
  title =        "Book review",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "3",
  pages =        "84--88",
  month =        sep,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309578.3309587",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:13 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Willerton, R. (2015). Plain Language and Ethical
                 Action: A Dialogic Approach to Technical Communication
                 in the Twenty-First Century. New York: Routledge.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Wisniewski:2018:BR,
  author =       "Elaine Wisniewski",
  title =        "Book review",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "3",
  pages =        "89--93",
  month =        sep,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309578.3309588",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:13 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Bridgeford, T., \& St.Amant, K. (Eds.), (2015).
                 Academy-industry Relationships and Partnerships:
                 Perspectives for Technical Communicators. Amityville,
                 NY: Baywood Publishing Company.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Zdenek:2018:GEI,
  author =       "Sean Zdenek",
  title =        "{Guest Editor}'s introduction: reimagining disability
                 and accessibility in technical and professional
                 communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "4",
  pages =        "4--11",
  month =        dec,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309589.3309590",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:14 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This special issue asks us to reflect on the
                 transformative potential of disability studies to
                 reimagine technical and professional communication
                 (TPC). Informing this special issue is the notion that
                 disability ``enables insight---critical, experiential,
                 cognitive, sensory, and pedagogical insight''
                 (Brueggemann, 2002, p. 795). Rather than consider
                 questions of access from the margins---e.g. after we
                 receive a letter of accommodation from a student, when
                 we need to satisfy a legal mandate, or when we turn to
                 our organization's web accessibility
                 checklist---disability studies places disability and
                 difference at the center of our practices and
                 pedagogies (p. 814).",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Huntsman:2018:CVC,
  author =       "Sherena Huntsman and Jared S. Colton and Christopher
                 Phillips",
  title =        "Cultivating virtuous course designers: using technical
                 communication to reimagine accessibility in higher
                 education",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "4",
  pages =        "12--23",
  month =        dec,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309589.3309591",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:14 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Technical communicators are often charged with
                 creating access to meaning through technology. However,
                 these practices can have marginalizing effects. This
                 article argues for reimagining accessibility through
                 virtue ethics. Rather than identifying accessibility as
                 an addition to document design or a set of guidelines,
                 virtue ethics situates accessibility as a habitual
                 practice, part of one's character. This article
                 describes the application of virtue ethics in a
                 university partnership, which sought to create a
                 culture of accessibility through three goals: to
                 consider accessibility as an on-going process, to
                 consider accessibility as a ``vital'' part of all
                 document design, and to recognize accessibility as a
                 shared responsibility among stakeholders. Focusing on
                 the virtues of courage and justice, we interpret data
                 from a survey of instructors and then provide
                 suggestions on how others can join the accessibility
                 conversation.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Garrison:2018:TLR,
  author =       "Kevin Garrison",
  title =        "Theorizing lip reading as interface design: the gadfly
                 of the gaps",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "4",
  pages =        "24--34",
  month =        dec,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309589.3309592",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:14 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article explores what lip reading can teach us
                 about interface design. First, I define lip reading.
                 Second, I challenge the idea that people can ``read''
                 lips---an idea that is deeply imbedded in the literate
                 tradition described by Walter Ong (1982) in Orality and
                 Literacy. Third, I frame lip reading as a complex
                 rhetorical activity of filling in the ``gaps'' of
                 communication. Fourth, I present a lip reading
                 heuristic that can challenge those of us in
                 communication related fields to remember how the
                 invisible ``gaps'' of communication are sometimes more
                 important than the visible ``interfaces.'' And finally,
                 I conclude with some reflections about how lip reading
                 might ``reimagine'' disability studies for technical
                 and professional communicators.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Gonzales:2018:DII,
  author =       "Laura Gonzales",
  title =        "Designing for intersectional, interdependent
                 accessibility: a case study of multilingual technical
                 content creation",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "6",
  number =       "4",
  pages =        "35--45",
  month =        dec,
  year =         "2018",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3309589.3309593",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Jan 23 16:07:14 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Drawing on narratives (Jones, 2016; Jones \& Walton,
                 2018) from bilingual technical communication projects,
                 this article makes a case for the importance of
                 considering language access and accessibility in
                 crafting and sharing digital research. Connecting
                 conversations in disability studies and language
                 diversity, the author emphasizes how an interdependent
                 (Price, 2011; Price \& Kerchbaum, 2016), intersectional
                 (Crenshaw, 1989; Medina \& Haas, 2018) orientation to
                 access through disability studies and translation can
                 help technical communication researchers to design and
                 disseminate digital research that is accessible to
                 audiences from various linguistic backgrounds and who
                 also identify with various dis/abilities.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hopton:2019:GEI,
  author =       "Sarah Beth Hopton",
  title =        "Guest editor's introduction: the revenge of {Plato}'s
                 pigs",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "1",
  pages =        "4--8",
  month =        apr,
  year =         "2019",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3331558.3331559",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 10 17:45:04 MDT 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Dear Reader, You've probably heard the story of the
                 city of pigs before, that lovely allegory in Book II of
                 the Republic, where Socrates attempts to prove that
                 justice is not only desirable, but belongs to the
                 highest class of desirable things: those desired for
                 their own sake and consequence. But this is an
                 important story to retell, as it frames the consequence
                 of the scholarship contained in this issue on
                 environmental justice and technical communication in a
                 way that perhaps few other stories can.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Eichberger:2019:MSS,
  author =       "Ryan Eichberger",
  title =        "Maps, silence, and {Standing Rock}: seeking a
                 visuality for the age of environmental crisis",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "1",
  pages =        "9--21",
  month =        apr,
  year =         "2019",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3331558.3331560",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 10 17:45:04 MDT 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "In 2016, the Standing Rock Sioux Tribe founded the
                 Sacred Stone Camp to protest Dakota Access Pipeline
                 construction. The ensuing conflict was constructed both
                 physically and digitally --- especially through maps.
                 These maps made strategic inclusions and exclusions,
                 which in turn offered differing concepts of civic,
                 national, and historical identity. In this study, I
                 trace some of these stories, inviting technical and
                 professional communicators to rethink how they
                 visualize systemic issues involving human and nonhuman
                 ecologies. Finally, I suggest the idea of a `folded
                 rhetoric' to describe a strategic, ethical goal for
                 technical communication in the age of environmental
                 crisis.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Cagle:2019:SDD,
  author =       "Lauren E. Cagle and Carl Herndl",
  title =        "Shades of denialism: discovering possibilities for a
                 more nuanced deliberation about climate change in
                 online discussion forums",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "1",
  pages =        "22--39",
  month =        apr,
  year =         "2019",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3331558.3331561",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 10 17:45:04 MDT 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article explores rhetorical practices underlying
                 productive deliberation about climate change. We
                 analyze discussion of climate change on a Reddit
                 subforum to demonstrate that good-faith
                 deliberation---which is essential to deliberative
                 democracy---exists online. Four rhetorical concepts
                 describe variation among this subforum's comments:
                 William Keith's distinction between `discussion' and
                 `debate,' William Covino's distinction between good and
                 bad magic, Kelly Oliver's notion of ethical
                 response/ability, and Krista Ratcliffe's notion of
                 rhetorical listening. Using a three-part taxonomy based
                 on these concepts, we argue that collaborative climate
                 change deliberation exists and that forum participation
                 guidelines can promote productive styles of
                 engagement.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{George:2019:CAR,
  author =       "Barbara George",
  title =        "Communicating activist roles and tools in complex
                 energy deliberation",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "1",
  pages =        "40--53",
  month =        apr,
  year =         "2019",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3331558.3331562",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 10 17:45:04 MDT 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article analyzes online policy tools used by
                 public participants to participate in complex
                 environmental risk deliberation, specifically in terms
                 of HVHF (high volume hydraulic fracturing). This
                 article argues that institutional environmental
                 deliberation tools, which are increasingly found
                 online, are embedded in ideological discourse frames
                 that are often at odds with public user ideologies.
                 This article argues that environmental deliberation
                 tools designed and created by stakeholders through
                 participatory design models are more effective in
                 promoting complex deliberations about environmental
                 risk. Such participatory tools more clearly take into
                 account environmental justice, intersectional and
                 precautionary considerations.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Ballentine:2019:RRH,
  author =       "Brian Ballentine",
  title =        "Rhetoric, risk, and hydraulic fracturing: one
                 landowner's perspective",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "1",
  pages =        "54--63",
  month =        apr,
  year =         "2019",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3331558.3331563",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 10 17:45:04 MDT 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Claims for America's potential for energy independence
                 are substantiated largely thanks to advancements in an
                 extraction process known as hydraulic fracturing or
                 ``fracking.'' This article focuses on the negotiations
                 among individual landowners and oil and gas companies
                 as they enter into leasing agreements to permit
                 fracking. The author draws on his own experiences as a
                 landowner in the Marcellus and Utica shale region. Of
                 primary concern is how landowners construct their own
                 understanding of risk amidst a network of local,
                 regional, and global actors. Landowner and oil and gas
                 company relationships are analyzed using theories of
                 rhetoric and risk communication.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Vernon:2019:CPB,
  author =       "Laura Vernon",
  title =        "Crossing political borders: how a grassroots
                 environmental group influenced a change in public
                 policy",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "1",
  pages =        "64--72",
  month =        apr,
  year =         "2019",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3331558.3331564",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 10 17:45:04 MDT 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This study is a rhetorical analysis of communication
                 design in the Amalga Barrens wetlands controversy
                 during the 1990s. The Bridgerland Audubon Society
                 (Bridgerland) in Cache Valley, Utah, was able to
                 influence a change in public policy that removed the
                 unique wetlands from consideration as a possible
                 reservoir site for water taken from the Bear River. The
                 group tried two times to influence public policy. The
                 first effort failed because the group relied too much
                 on lobbying. The second effort succeeded when the group
                 developed a grassroots communication design.
                 Bridgerland led a successful grassroots effort by (1)
                 educating the public, (2) establishing credibility, (3)
                 proposing an alternative solution, (4) making decisions
                 based on data, (5) recognizing common ground, (6)
                 getting the media involved, (7) building on what has
                 been done before, and (8) practicing civility.
                 Bridgerland's experience may be helpful to other
                 environmental groups that are trying to lead efforts in
                 their own communities. Although the communication
                 design presented cannot be generalized to fit all
                 groups and situations, it may serve as a starting
                 point.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Pflugfelder:2019:RSN,
  author =       "Ehren Helmut Pflugfelder",
  title =        "Risk selfies and nonrational environmental
                 communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "1",
  pages =        "73--84",
  month =        apr,
  year =         "2019",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3331558.3331565",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 10 17:45:04 MDT 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Risk associated with a Pacific Northwest earthquake
                 was expressed through a moderately successful social
                 media risk communication campaign known as \#14gallons.
                 \#14gallons encouraged people to collect and store 14
                 gallons of fresh water per person and take a selfie
                 with their water, tagging others to do the same. This
                 article frames the hashtag campaign within scholarship
                 on the rhetoric of risk, defines the genre of the
                 ``risk selfie,'' and then uses a modified version of
                 Laurie Gries's iconographic tracking method to produce
                 information about the campaign that can be productively
                 employed by risk communication practitioners.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Dong:2019:EDC,
  author =       "Lin Dong",
  title =        "{Earth} discourses: constructing risks and
                 responsibilities in {Chinese} state and social media",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "1",
  pages =        "85--99",
  month =        apr,
  year =         "2019",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3331558.3331566",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 10 17:45:04 MDT 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Defining global warming as a rhetorical construct
                 built by stakeholders, this study investigates how
                 Chinese state and social media understand risk and
                 responsibility regarding climate change. This
                 multi-layer, multi-dimensional, statistical and
                 qualitative textual analysis focuses on the
                 ratification and implementation of the Paris Agreement
                 and the U.S. withdrawal from it. Findings indicate that
                 a new green public sphere led by grassroots experts and
                 aided by lay people is burgeoning in China and changing
                 the way people conceptualize environmental risks and
                 engage in environmental protection. With theoretical
                 and methodological innovations, this study contributes
                 to the emerging field of transnational environmental
                 communication.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Ross:2019:EI,
  author =       "Derek G. Ross",
  title =        "{Editor}'s introduction",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "2",
  pages =        "4--5",
  month =        jul,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3358931.3358932",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:38 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "It is my sincere pleasure to author my first Editorial
                 since joining Communication Design Quarterly as Editor
                 in Chief in 2018. It is a real pleasure to work with
                 the dedicated, inspiring group of people that form the
                 Special Interest Group for Design of Communication, and
                 a true honor to be trusted with the work of all who
                 submit to CDQ 's pages.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Albers:2019:E,
  author =       "Michael Albers",
  title =        "Editorial",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "2",
  pages =        "6--6",
  month =        jul,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3358931.3358933",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:38 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Rogers:2019:TDB,
  author =       "Ryan Rogers and Laura Dunlow",
  title =        "Testing the difference between appearance and ability
                 customization",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "2",
  pages =        "7--16",
  month =        jul,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3358931.3358934",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:38 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Gaming literature largely treats customization as a
                 monolithic concept. This article provides three
                 experiments that test the differences between
                 appearance customization and ability customization.
                 While these three studies provided a degree of
                 replication, they examined between 105 and 147 college
                 students in three different video game scenarios (no
                 game play, non-human avatar, and difficult game). While
                 the results varied slightly based on the scenario,
                 evidence emerged that appearance customization was more
                 likely than ability customization to enhance
                 participant attitude toward the game and likelihood to
                 spend money on the game. The findings of these studies
                 should inform the types of customization used in a
                 variety of domains and should provide guidance on the
                 design process to offer simple and cost-effective
                 methods to improve sales and attitudes toward content.
                 Specifically, appearance customization is a more
                 effective way for organizations to influence users.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Bivens:2019:RHD,
  author =       "Kristin Marie Bivens",
  title =        "Reducing harm by designing discourse and digital tools
                 for opioid users' contexts: the {Chicago Recovery
                 Alliance}'s community-based context of use and
                 {PwrdBy}'s technology-based context of use",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "2",
  pages =        "17--27",
  month =        jul,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3358931.3358935",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:38 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The United States is struggling with an opioid
                 overdose (OD) crisis. The opioid OD epidemic includes
                 legally prescribed and illicitly acquired opioids.
                 Regardless of if an opioid is legal, understanding
                 users' contexts of use is essential to design effective
                 methods for individuals to reverse opioid OD. In other
                 words, if health information is not designed to be
                 contextually relevant, the opioid OD health information
                 will be unusable. To demonstrate these distinct
                 healthcare design contexts, I extend Patient Experience
                 Design (PXD) to include community-based and
                 technology-based contexts of use by analyzing two case
                 examples of the Chicago Recovery Alliance's and
                 PwrdBy's attempts to decrease deaths by opioid OD.
                 Next, I discuss implications of community-based and
                 technology-based PXD within communities of opioid
                 users, critiquing each method and suggesting four
                 contexts of use-heuristic categories to consider when
                 designing health communication information for users in
                 these contexts.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Hierro:2019:DPC,
  author =       "Victor Del Hierro",
  title =        "{DJs}, playlists, and community: imagining
                 communication design through hip hop",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "2",
  pages =        "28--39",
  month =        jul,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3358931.3358936",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:38 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This article argues for the inclusion of Hip Hop
                 communities in technical communication research.
                 Through Hip Hop, technical communicators can address
                 the recent call for TPC work to expand the field
                 through culturally sensitive and diverse studies that
                 honor communities and their practices. Using a Hip Hop
                 community in Houston as a case study, this article
                 discusses the way DJs operate as technical
                 communicators within their communities. Furthermore,
                 Hip Hop DJs build complex relationships with
                 communities to create localized and accessible content.
                 As technical communicators, Hip Hop practitioners can
                 teach us to create community-based communication design
                 for more diverse contexts.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Meng:2019:HDU,
  author =       "Michael Meng and Stephanie Steinhardt and Andreas
                 Schubert",
  title =        "How developers use {API} documentation: an observation
                 study",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "2",
  pages =        "40--49",
  month =        jul,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3358931.3358937",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:38 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Application Programming Interfaces (APIs) play a
                 crucial role in modern software engineering. However,
                 learning to use a new API often is a challenge for
                 developers. In order to support the learning process
                 effectively, we need to understand how developers use
                 documentation when starting to work with a new API. We
                 report an exploratory study that observed developers
                 while they solved programming tasks involving a simple
                 API. The results reveal differences regarding developer
                 activities and documentation usage that a successful
                 design strategy for API documentation needs to
                 accommodate. Several guidelines to optimize API
                 documentation are discussed.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Edenfield:2019:QCD,
  author =       "Avery C. Edenfield",
  title =        "Queering consent: design and sexual consent
                 messaging",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "2",
  pages =        "50--63",
  month =        jul,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3358931.3358938",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:38 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "For decades, sexual violence prevention and sexual
                 consent have been a recurrent topic on college campuses
                 and in popular media, most recently because of the
                 success of the \#MeToo movement. As a result,
                 institutions are deeply invested in communicating
                 consent information. This article problematizes those
                 institutional attempts to teach consent by comparing
                 them to an alternative grounded in queer politics. This
                 alternative information may provide a useful path to
                 redesigning consent information by destabilizing
                 categories of gender, sexuality, and even consent
                 itself.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Potts:2019:RRE,
  author =       "L. Potts and M. J. Salvo and Leslie Hankey",
  title =        "Review of {``\booktitle{Rhetoric and experience
                 architecture}'', Parlor Press: Liza Potts and Michael
                 Salvo}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "2",
  pages =        "64--65",
  month =        jul,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3358931.3358939",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:38 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "From the perspective of an instructor who teaches
                 ``Productivity and Tools'' in a Technical Communication
                 program, many concepts from the essays in Rhetoric and
                 Experience Architecture ring true, such as when the
                 writers say we need to focus on human experiences that
                 are augmented by technology. Students enter my classes,
                 and often the technologies they seek to use are their
                 masters. My wish is that they learn to make those
                 technologies serve them as they go forward to design
                 human interactions with complex systems, and that they
                 become sensitive to multi-faceted scenes of rhetorical
                 relations in user experience (UX). In Rhetoric and
                 Experience Architecture, Potts and Salvo successfully
                 foreground the rhetorical dimensions of user
                 experience.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Edenfield:2019:BRE,
  author =       "Avery Edenfield",
  title =        "From the book review editor",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "3",
  pages =        "4--4",
  month =        sep,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3321388.3321394",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:39 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "The role of a book review is to serve the authors by
                 bringing visibility to (and increasing the impact of)
                 their work. For readers, it offers a snapshot so they
                 can decide whether or not to invest in the book. For
                 Communication Design Quarterly (CDQ), book reviews
                 should aim for an audience made of practitioners,
                 teachers, and researchers. So, to resist the
                 bifurcation between academic scholarship and
                 practitioners, we recognize that many of our readers'
                 concerns are shared. Books that are selected for review
                 should be useful for scholars and practitioners alike.
                 Similarly, reviews should aim to address shared
                 concerns.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Colby:2019:GDD,
  author =       "Richard Colby and Rebekah Shultz Colby",
  title =        "Game design documentation: four perspectives from
                 independent game studios",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "3",
  pages =        "5--15",
  month =        sep,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3321388.3321389",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:39 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Changes in technology, development philosophy, and
                 scale have required game designers to change how they
                 communicate and mediate design decisions. Traditional
                 game design studios used an extensive game design
                 document (GDD), a meta-genre that described most of the
                 game before it was developed. Current studies suggest
                 that this is no longer the case. We conducted
                 interviews at four independent game studios in order to
                 share their game design documentation processes,
                 revealing that, while an exhaustive GDD is rare, the
                 meta-genre functions are preserved in a variety of
                 mediated ways.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Bartolotta:2019:UTO,
  author =       "Joseph Bartolotta",
  title =        "Usability testing for oppression",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "3",
  pages =        "16--29",
  month =        sep,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3321388.3321390",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:39 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "This study examines a document produced by the United
                 States Department of Homeland Security handed out to
                 immigrant parents during the ``Family Separation
                 Policy'' crisis of 2018. The article examines whether
                 such a document could be ethically tested for
                 usability. Ultimately, the text argues that by the
                 standards of the Belmont Report and the best practices
                 in usability research, such a document would be
                 extremely difficult (if not impossible) to test
                 ethically. It argues that, while usability testing is
                 an excellent tool for exploring how users interact with
                 texts that can have life-changing consequences, it may
                 also be used as a tool to perpetuate injustice and
                 marginalize potential users.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Zobel:2019:RAO,
  author =       "Gregory Zobel",
  title =        "Review of {``\booktitle{Algorithms of oppression: how
                 search engines reinforce racism},'' by Noble, S. U.
                 (2018). New York, New York: NYU Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "3",
  pages =        "30--31",
  month =        sep,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3321388.3321392",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:39 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Read and considered thoughtfully, Safiya Umoja Noble's
                 Algorithms of Oppression: How Search Engines Reinforce
                 Racism is devastating. It reduces to rubble the notion
                 that technology is neutral and ideology-free. Noble's
                 crushing the neutrality myth does several things.
                 First, this act lays foundations for her argument: only
                 if you recognize and understand that technology is
                 built with, and integrates, bias, can you then be open
                 to her primary thesis: search engines advance
                 discriminatory and often racist content. Second, it
                 banishes a convenient response for many self-identified
                 meritocratic Silicon Valley ``winners'' and their
                 supporters. Post-reading, some individuals may retain
                 their beliefs in a neutral and ideology-free technology
                 in spite of the overwhelming evidence and citations
                 Noble brings to bear. Effective countering of Noble's
                 claims is unlikely to occur. For professionals working
                 in technology, information, argumentation, and/or
                 rhetorical studies, Algorithms of Oppression is
                 refreshing. Agonistic towards structural racism and its
                 defenses, single-minded in its evidentiary
                 presentation, collaborative in its acknowledgement of
                 others' scholarship and research, Noble models many
                 academic, critical, and social moves. Technology
                 scholars and writers will find in Algorithms of
                 Oppression a masterful mentor text on how to be an
                 activist researcher scholar. Noble also makes this
                 enjoyable reading. It is uncommon to find academic
                 books that can simultaneously be read, used, and
                 applied by academics and non-academics alike.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Zobel:2019:RNS,
  author =       "Gregory Zobel",
  title =        "Review of {``\booktitle{Network sense: methods for
                 visualizing a discipline},'' by Mueller, D. N. (2017).
                 Fort Collins, Colorado: WAC Clearinghouse}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "7",
  number =       "3",
  pages =        "32--33",
  month =        sep,
  year =         "2019",
  DOI =          "https://doi.org/10.1145/3321388.3321393",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  bibdate =      "Thu Dec 26 07:25:39 MST 2019",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  abstract =     "Derek N. Mueller's Network Sense: Methods for
                 Visualizing a Discipline (2017) presents a compelling
                 argument for adding distant reading and thin
                 description to the Rhetoric, Composition, and Writing
                 Studies (RCWS) research methods portfolio. Not only can
                 these methods help professionals address information
                 overload, but the methods also support disciplinary
                 wayfinding and network awareness for veteran and
                 initiate practitioners and scholars alike. Network
                 Sense 's explicit goal is to help current and new
                 members in RCWS avoid information overload and better
                 understand their discipline and where it is going.
                 Mueller's presentation and evidence builds upon lived
                 academic experience of ever-expanding growth in
                 research, conferences, publications, and professional
                 activities in RCWS. Similarly, his detailing the dearth
                 of non-local, reliable, and consistently gathered data
                 articulates the experience and lived frustration of
                 many scholars. Finally, his presentation and analysis
                 regarding the increasing number of scholars cited at
                 the end of the long tail as opposed to having more
                 repeatedly cited authors explains the felt experience
                 of sharing or disciplinary niching or potential
                 diffusion. Winning the 2018 Computers and Composition
                 Distinguished Book Award, as well as the 2019 Research
                 Impact Award by the Conference on College Composition
                 and Communication, underscores this book's value to its
                 fields.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "http://dl.acm.org/citation.cfm?id=J1351",
}

@Article{Richards:2020:USC,
  author =       "Daniel P. Richards and Derek G. Ross",
  title =        "Updates from {SIGDOC} and {CDQ}: editorial",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "1",
  pages =        "4--4",
  month =        may,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3375134.3375139",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed May 27 08:13:22 MDT 2020",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/abs/10.1145/3375134.3375139",
  abstract =     "On behalf of SIGDOC and CDQ, we wanted to reach out to
                 all of you and thank you for all you do in this
                 difficult time. Our organization's greatest strength is
                 in its members, and we hope you are all staying as safe
                 and sane as possible while COVID-19 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Stephens:2020:SMS,
  author =       "Sonia H. Stephens and Daniel P. Richards",
  title =        "Story mapping and sea level rise: listening to global
                 risks at street level",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "1",
  pages =        "5--18",
  month =        may,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3375134.3375135",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed May 27 08:13:22 MDT 2020",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/abs/10.1145/3375134.3375135",
  abstract =     "While interactive maps are important tools for risk
                 communication, most maps omit the lived experiences and
                 personal stories of the community members who are most
                 at risk. We describe a project to develop an
                 interactive tool that juxtaposes coastal \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Miller:2020:SMP,
  author =       "Jennifer Roth Miller and Brandy Dieterle and Jennifer
                 deWinter and Stephanie Vie",
  title =        "Social media in professional, technical, and
                 scientific communication programs: a heuristic to guide
                 future use",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "1",
  pages =        "19--34",
  month =        may,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3375134.3375136",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed May 27 08:13:22 MDT 2020",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/abs/10.1145/3375134.3375136",
  abstract =     "This article reports on the results of a research
                 study supported by a CPTSC research grant that analyzed
                 programmatic use of social media in professional,
                 technical, and scientific communication programs
                 (TPCs). This mixed-methods study included a \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Cheek:2020:BRD,
  author =       "Ryan Cheek",
  title =        "Book review of {``\booktitle{Design, ecology,
                 politics: towards the ecocene}'' by Joanna Boehnert
                 (2018). Bloomsbury Academic}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "1",
  pages =        "35--36",
  month =        may,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3375134.3375137",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed May 27 08:13:22 MDT 2020",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/abs/10.1145/3375134.3375137",
  abstract =     "Design, Ecology, Politics: Towards the Ecocene is a
                 must-read for any communication design educator or
                 practitioner concerned with the deleterious effects of
                 the Anthropocene (or its critical counterpart the
                 Capitalocene), which names the current \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Browning:2020:BRB,
  author =       "Ella R. Browning",
  title =        "Book review of {``\booktitle{Bodies in flux:
                 scientific methods for negotiating medical
                 uncertainty}'' by Christa Teston (2017). University of
                 Chicago Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "1",
  pages =        "37--39",
  month =        may,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3375134.3375138",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed May 27 08:13:22 MDT 2020",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/abs/10.1145/3375134.3375138",
  abstract =     "At the time of this writing, the New York Times
                 reports that more than 10,000 people have died from the
                 coronavirus worldwide. Healthcare systems across the
                 globe are struggling to keep up with the number of
                 cases being confirmed each day. Over 50 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Richards:2020:OSS,
  author =       "Dan Richards and Sarah Read and Susan Youngblood and
                 Emma Rose and Derek G. Ross",
  title =        "Official statement from {SIGDOC}: a response to
                 injustice",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "2",
  pages =        "4--5",
  month =        aug,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3394264.3394267",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Aug 13 16:12:37 MDT 2020",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/abs/10.1145/3394264.3394267",
  abstract =     "On June 12, 2020, the SIGDOC Executive Committee
                 issued the following Response to Injustice on the
                 SIGDOC website. We reprint the statement here in its
                 entirety.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Applen:2020:UBI,
  author =       "J. D. Applen",
  title =        "Using {Bayesian} induction methods in risk assessment
                 and communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "2",
  pages =        "6--15",
  month =        aug,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3394264.3394265",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Aug 13 16:12:37 MDT 2020",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/abs/10.1145/3394264.3394265",
  abstract =     "Bayes's theorem allows us to use subjective thinking
                 to find numerical values to formulate assessments of
                 risk. It is more than a mathematical formula; it can be
                 thought of as an iterative process that challenges us
                 to imagine the potential for ``unknown'', \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Oppegaard:2020:PPA,
  author =       "Brett Oppegaard",
  title =        "Prototyping and public art: design and field studies
                 in locative media",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "2",
  pages =        "16--27",
  month =        aug,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3394264.3394266",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Aug 13 16:12:37 MDT 2020",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/abs/10.1145/3394264.3394266",
  abstract =     "This experience report shares lessons learned from a
                 multi-staged prototyping process, over a five-year
                 period, that involved the creation and iterative
                 development of a mobile platform and dozens of
                 prototype examples of interactive locative-media
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Clark:2020:RTP,
  author =       "Tracy Clark",
  title =        "Review of {``\booktitle{Teaching Professional and
                 Technical Communication: A Practicum in a Book}'' by
                 Tracy Bridgeford, Bridgeford, T. (2018). Teaching
                 professional and technical communication: a practicum
                 in a book. Utah State University Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "2",
  pages =        "28--29",
  month =        aug,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3394264.3394268",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Aug 13 16:12:37 MDT 2020",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/abs/10.1145/3394264.3394268",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{McPherson:2020:RIG,
  author =       "Cynthia McPherson",
  title =        "Review of {``\booktitle{The IEEE Guide to Writing in
                 the Engineering and Technical Fields}'' by David Kmiec
                 and Bernadette Longo, Kmiec, D. \& Longo, B. (2017).
                 The IEEE guide to writing in the engineering and
                 technical fields. John Wiley \& Sons, Inc.}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "2",
  pages =        "30--31",
  month =        aug,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3394264.3394269",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Aug 13 16:12:37 MDT 2020",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/abs/10.1145/3394264.3394269",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Mitchell:2020:RKT,
  author =       "Claudia Mitchell",
  title =        "Review of {``\booktitle{Key Theoretical Frameworks:
                 Teaching Technical Communication in the Twenty-First
                 Century}'' by Angela M. Haas and Michelle F. Eble,
                 Haas, A. M., \& Eble, M. F. (2018). Key theoretical
                 frameworks: Teaching technical communication in the
                 twenty-first century. Utah State University}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "2",
  pages =        "32--33",
  month =        aug,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3394264.3394270",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Aug 13 16:12:37 MDT 2020",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/abs/10.1145/3394264.3394270",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Lauer:2020:ITD,
  author =       "Claire Lauer",
  title =        "Implementing a transactional design model to ensure
                 the mindful development of public-facing science
                 communication projects",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "3",
  pages =        "4--15",
  month =        nov,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3410430.3436988",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Mar 31 15:39:06 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3410430.3436988",
  abstract =     "This paper introduces the concept of transactional
                 design---integrating Druschke's ``transactional'' model
                 of rhetoric and science and Kinsella's model of
                 ``public expertise''---to demonstrate how technical
                 communication and user experience (UX) designers
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Slotkin:2020:ACP,
  author =       "Alexander Slotkin",
  title =        "Along the cow path: technical communication within a
                 {Jewish Cemetery}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "3",
  pages =        "16--25",
  month =        nov,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3410430.3436989",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Mar 31 15:39:06 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3410430.3436989",
  abstract =     "Technical communication and user experience studies
                 traditionally uphold Western onto-epistemological
                 distinctions between technical users and objects.
                 Recent calls for the inclusion of cultural approaches
                 to technical communication, however, have asked
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Berger:2020:RWI,
  author =       "Arthur Berger",
  title =        "Review of {``\booktitle{Wicked, Incomplete, and
                 Uncertain: User Support in the Wild and the Role of
                 Technical Communication} by Jason Swarts (2018),'' Utah
                 State University Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "3",
  pages =        "26--27",
  month =        nov,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3410430.3436990",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Mar 31 15:39:06 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3410430.3436990",
  abstract =     "In Wicked, Incomplete, and Uncertain, Jason Swarts
                 examines the changing role of technical communication
                 in addressing user problems that are becoming more
                 specialized and situated within use cases that users
                 themselves do not readily understand. These \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Pfannenstiel:2020:RCS,
  author =       "A. Nicole Pfannenstiel",
  title =        "Review of {``\booktitle{Content Strategy in Technical
                 Communication} by Guiseppe Getto, Jack T. Labriola, and
                 Sheryl Ruszkiewicz (Eds.). (2020),'' Content strategy
                 in technical communication. Routledge}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "3",
  pages =        "28--29",
  month =        nov,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3410430.3436991",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Wed Mar 31 15:39:06 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3410430.3436991",
  abstract =     "Getto, Labriola, and Ruszkiewicz's edited collection,
                 Content Strategy in Technical Communication, is an
                 important addition to the field of technical
                 communication, and important as one of the only
                 collections to address best practices in content
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Cheek:2020:PTC,
  author =       "Ryan Cheek",
  title =        "Political technical communication and ideographic
                 communication design in a pre-digital congressional
                 campaign",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "4",
  pages =        "4--14",
  month =        dec,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3431932.3431933",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 21 10:18:45 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3431932.3431933",
  abstract =     "Building on the work of technical communication
                 scholars concerned with social justice and electoral
                 politics, this article examines the Coray for Congress
                 (1994) campaign as a case study to argue in support of
                 a more formal disciplinary commitment to \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Olman:2020:HCH,
  author =       "Lynda Olman and Danielle DeVasto",
  title =        "Hybrid collectivity: hacking environmental risk
                 visualization for the {Anthropocene}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "4",
  pages =        "15--28",
  month =        dec,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3431932.3431934",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 21 10:18:45 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3431932.3431934",
  abstract =     "In this essay, we propose a hack of existing models of
                 environmental risk communication so that they will
                 better address Anthropocene risks. We focus our
                 discussion on a key area of risk communication:
                 environmental risk visualization (ERV). Drawing on
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Vance:2020:RRT,
  author =       "Bremen Vance and Lauren Malone",
  title =        "Review of {``\booktitle{Rhetoric technology and the
                 virtues} by Jared S. Colton and Steve Holmes,''[
                 Colton, J. S., \& Holmes, S. (2018).
                 \booktitle{Rhetoric, technology, and the virtues}. Utah
                 State University Press]}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "8",
  number =       "4",
  pages =        "29--30",
  month =        dec,
  year =         "2020",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3431932.3431935",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 21 10:18:45 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3431932.3431935",
  abstract =     "Discussions about communication and education have
                 become focused on social justice in recent years, and
                 with good reason. Social justice is at the forefront of
                 many aspects of our daily lives in news, education, and
                 even entertainment. As digital \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Butts:2021:DME,
  author =       "Shannon Butts and Madison Jones",
  title =        "Deep mapping for environmental communication design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "1",
  pages =        "4--19",
  month =        mar,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3437000.3437001",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 21 10:23:26 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3437000.3437001",
  abstract =     "This article shares lessons from designing {$<$
                 u$>$EcoTour$<$}/{u$>$}, a multimedia environmental
                 advocacy project in a state park, and it describes
                 theoretical, practical, and pedagogical connections
                 between locative media and community-engaged design.
                 While maps \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Itchuaqiyaq:2021:DDC,
  author =       "Cana Uluak Itchuaqiyaq and Breeanne Matheson",
  title =        "Decolonizing decoloniality: considering the (mis)use
                 of decolonial frameworks in {TPC} scholarship",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "1",
  pages =        "20--31",
  month =        mar,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3437000.3437002",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 21 10:23:26 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3437000.3437002",
  abstract =     "As the field of technical and professional
                 communication (TPC) has moved toward more inclusive
                 perspectives, the use of decolonial frameworks has
                 increased rapidly. However, TPC scholarship designed
                 using decolonial frameworks lacks a clear, centralized
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Ibrahim:2021:RNT,
  author =       "Mai Ibrahim",
  title =        "Review of {``\booktitle{Nihilism and technology} by
                 Nolen Gertz,'' [Gertz, N. (2018). \booktitle{Nihilism
                 and technology}. Rowman \& Littlefield]}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "1",
  pages =        "32--34",
  month =        mar,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3437000.3437003",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 21 10:23:26 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3437000.3437003",
  abstract =     "Nolen Gertz's Nihilism and Technology is a commendable
                 book the analyzes the human-technology relations by
                 applying Nietzsche's nihilistic views to technology. By
                 exploring the intertwinement of technology and
                 nihilism, the book underscores its thesis \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{West:2021:RRH,
  author =       "Temple West",
  title =        "Review of {``\booktitle{Rhetoric of health and
                 medicine as\slash is: Theories and approaches for the
                 field} by Lisa Melon{\c{c}}on, S. Scott Graham, Jenell
                 Johnson, John A. Lynch, and Cynthia Ryan,''
                 [Melon{\c{c}}on, L. Graham, S.S, Johnson, J., Lynch, J.,
                 \& Ryan, S. (Eds). (2020). \booktitle{Rhetoric of health and
                 medicine as\slash is: Theories and approaches for the
                 field}. The Ohio State University
                 Press. https://doi.org/10.26818/9780814214466]}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "1",
  pages =        "35--36",
  month =        mar,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3437000.3437004",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 21 10:23:26 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3437000.3437004",
  abstract =     "The foreword, written by Judy Z. Segal, begins with a
                 brief dialogue between a patient and a nurse that
                 illustrates the effects of discursive actions on health
                 and medicine. It is a dialogue between a patient and a
                 nurse, reminiscent of stories of \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Cogbill-Seiders:2021:RSC,
  author =       "Elisa Cogbill-Seiders",
  title =        "Review of {``\booktitle{The science of communicating science} by
                 Craig Cormick,'' [Cormick, C. (2019). \booktitle{The science
                 of communicating science}. CSIRO publishing]}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "1",
  pages =        "37--38",
  month =        mar,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3437000.3437005",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 21 10:23:26 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3437000.3437005",
  abstract =     "The Science of Communicating Science by Dr. Craig
                 Cormick is a lively introduction to the foundational
                 principles of science communications, particularly
                 those oriented towards the public. Dr. Craig Cormick is
                 a well-known science communicator and \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Weems:2021:RRW,
  author =       "Elizabeth E. Weems",
  title =        "Review of {``\booktitle{Rhetorical work in emergency
                 medical services: Communicating in the unpredictable
                 workplace} by Elizabeth Angeli,'' [Angeli,
                 E. L. (2019). \booktitle{Rhetorical work in emergency
                 medical services: communicating in the unpredictable
                 workplace}. Routledge]}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "1",
  pages =        "39--41",
  month =        mar,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3437000.3437006",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri May 21 10:23:26 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3437000.3437006",
  abstract =     "In Rhetorical Work in Emergency Medical Services:
                 Communicating in the Unpredictable Workplace (2019),
                 Elizabeth L. Angeli explores the unpredictable
                 workplaces which are the locations of emergency medical
                 services provided by first responders, the EMS
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Zhu:2021:MLA,
  author =       "Junzhe Zhu and Elizabeth Wickes and John R.
                 Gallagher",
  title =        "A machine learning algorithm for sorting online
                 comments via topic modeling",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "2",
  pages =        "4--14",
  month =        jul,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3453460.3453462",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jul 17 11:12:27 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3453460.3453462",
  abstract =     "This article uses a machine learning algorithm to
                 demonstrate a proof-of-concept case for moderating and
                 managing online comments as a form of content
                 moderation, which is an emerging area of interest for
                 technical and professional communication (TPC)
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Butts:2021:RHG,
  author =       "Jimmy Butts and Josephine Walwema",
  title =        "Rhetorical hedonism and gray genres",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "2",
  pages =        "15--26",
  month =        jul,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3453460.3453461",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jul 17 11:12:27 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3453460.3453461",
  abstract =     "As technical genres continue to grow and morph in
                 promising new directions, we attempt an analysis of
                 what are typically viewed as mundane genres. We use the
                 term gray genres, which we find useful for
                 interrogating texts that tend to fall in categories
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Mogull:2021:TCM,
  author =       "Scott A. Mogull",
  title =        "Technical content marketing along the technology
                 adoption lifecycle: experience report",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "2",
  pages =        "27--35",
  month =        jul,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3453460.3453463",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Jul 17 11:12:27 MDT 2021",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3453460.3453463",
  abstract =     "This article provides an overview of technical content
                 marketing and examines the audiences and messaging for
                 technical product messaging, which differ from general
                 consumer products. Notably, technical products,
                 particularly those in innovative \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Bivens:2021:UHC,
  author =       "Kristin Marie Bivens and Candice A. Welhausen",
  title =        "Using a hybrid card sorting-affinity diagramming
                 method to teach content analysis: experience report",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "3",
  pages =        "4--13",
  month =        sep,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3468859.3468860",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jan 20 14:52:31 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3468859.3468860",
  abstract =     "In this teaching experience report, we describe a
                 research experience for undergraduates (REUs) designed
                 to cognitively support the work of two student research
                 assistants (RAs) from a two-year college (2YC) on a
                 funded project that involved analyzing \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Wright:2021:OTS,
  author =       "David Wright and Daniel B. Shank and Thomas
                 Yarbrough",
  title =        "Outcomes of training in smart home technology
                 adoption: a living laboratory study",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "3",
  pages =        "14--26",
  month =        sep,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3468859.3468861",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jan 20 14:52:31 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3468859.3468861",
  abstract =     "While various forms of smart home technology have been
                 available for decades, they have yet to achieve
                 widespread adoption. Although they have risen in
                 popularity during recent years, the general public
                 continue to rate smart home devices as overly
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Myers:2021:RSV,
  author =       "Angela Myers",
  title =        "Rewriting sexual violence prevention: a comparative
                 rhetorical analysis of online prevention courses in the
                 {United States} and {New Zealand}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "3",
  pages =        "27--36",
  month =        sep,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3468859.3468862",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jan 20 14:52:31 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3468859.3468862",
  abstract =     "As part of a larger research project on the rhetoric
                 of sexual violence prevention in online university
                 courses, the researcher conducted rhetorical analyses
                 of two prevention courses from the United States and
                 New Zealand. This study analyzed the \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Edenfield:2021:UAP,
  author =       "Avery Edenfield and Hailey Judd and Emmalee Fishburn
                 and Felicia Gallegos",
  title =        "Unlikely allies in preventing sexual misconduct:
                 Student led prevention efforts in a technical
                 communication classroom: experience report",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "4",
  pages =        "4--12",
  month =        dec,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3487213.3487214",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jan 20 14:52:32 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3487213.3487214",
  abstract =     "Students' participation in relevant service learning
                 can have a unique impact on their institution of higher
                 education, if provided the opportunity. This article
                 explores student-designed sexual misconduct prevention
                 efforts taking place in an \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Shafer:2021:RAA,
  author =       "Luana Shafer",
  title =        "Review of {``\booktitle{Awful archives: Conspiracy
                 theory, rhetoric, and acts of evidence} by Jenny
                 Rice,'' Rice, J. (2020). The Ohio State University
                 Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "4",
  pages =        "13--14",
  month =        dec,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3487213.3487215",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jan 20 14:52:32 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3487213.3487215",
  abstract =     "Awful Archives presents a timely discussion of
                 controversies and the line between what constitutes
                 ``good'' versus ``bad'' evidence within empiricism and
                 the scientific process. Calling attention to the fact
                 that evidence is rhetorically constructed, Rice
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Tang:2021:RET,
  author =       "Yingying Tang",
  title =        "Review of {``\booktitle{Equipping technical
                 communicators for social justice work: Theories,
                 methodologies, and pedagogies},'' by Rebecca Walton \&
                 Godwin Y. Agboka; Walton, R., \& Agboka, G. Y. (Eds.)
                 (2021). Equipping technical communicators for social
                 justice work: Theories, methodologies, and pedagogies.
                 University Press of Colorado}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "4",
  pages =        "15--16",
  month =        dec,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3487213.3487216",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jan 20 14:52:32 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3487213.3487216",
  abstract =     "Historically, the field of technical and professional
                 communication (TPC) has seen its ethical responsibility
                 in a rather narrow way: TPC has been thought to be
                 related only to precisely and correctly transmitting
                 information, and TPC's ethical \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Hernandez:2021:RLP,
  author =       "Jess V{\'a}zquez Hern{\'a}ndez",
  title =        "Review by {``\booktitle{Literacy and pedagogy in an
                 age of misinformation and disinformation},'' Edited by
                 Tara Lockhart, Brenda Glascott, Chris Warnick, Juli
                 Parrish, and Justin Lewis; Lockhart, T., Glascott, B.,
                 Warnick, C., Parrish, J., \& Lewis, J. (Eds.) (2021).
                 Parlor Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "9",
  number =       "4",
  pages =        "17--18",
  month =        dec,
  year =         "2021",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3487213.3487217",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Thu Jan 20 14:52:32 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3487213.3487217",
  abstract =     "Literacy and Pedagogy in an Age of Misinformation And
                 Disinformation (2021) joins ongoing engagement with the
                 topics of post-truth rhetorics (Carillo, 2018;
                 McComiskey 2017; McIntyre 2018), evolving technologies
                 in composition (Laquintano and Vee, 2017; \ldots{})
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Sparby:2022:IDU,
  author =       "Erika Sparby and Courtney Cox",
  title =        "Investigating disembodied university crisis
                 communications during {COVID-19}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "1",
  pages =        "4--13",
  month =        mar,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507454.3507455",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Sep 20 09:16:33 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507454.3507455",
  abstract =     "The COVID-19 pandemic has shown us many weaknesses in
                 crisis communication, especially at universities where
                 campus communities are often rendered as disembodied
                 monoliths. In this article, we select a case example
                 from our own institution to show that \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Altamirano:2022:ERS,
  author =       "Amanda Altamirano and Sonia H. Stephens",
  title =        "Experience report streamlining complex website design
                 using a content audit selection heuristic",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "1",
  pages =        "14--23",
  month =        mar,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507454.3507456",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Sep 20 09:16:33 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507454.3507456",
  abstract =     "In this project experience report, we describe our
                 experience working as researchers specializing in
                 technical communication that informed the risk
                 communication decisions for an interdisciplinary,
                 grant-funded, risk communication website called
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Ballentine:2022:DHT,
  author =       "Brian Ballentine",
  title =        "Digital humanities and technical communication
                 pedagogy: a case and a course for cross-program
                 opportunities",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "1",
  pages =        "24--37",
  month =        mar,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507454.3507457",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Sep 20 09:16:33 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507454.3507457",
  abstract =     "Technical communication instructors, especially those
                 with expertise in visual rhetoric, information design,
                 or multimedia writing are well-suited to teach an
                 introductory Digital Humanities (DH) course. Offering a
                 DH course provides an opportunity to \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Dayley:2022:EDS,
  author =       "Chris Dayley",
  title =        "Ethical deception: student perceptions of diversity in
                 college recruitment materials",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "1",
  pages =        "38--50",
  month =        mar,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507454.3507458",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Sep 20 09:16:33 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507454.3507458",
  abstract =     "The use of images of students from traditionally
                 underrepresented racial and ethnic backgrounds in
                 college recruitment materials presents a seemingly
                 difficult dilemma. Should colleges and universities use
                 diversity in recruitment materials to try and
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Hope:2022:RCB,
  author =       "Lacy Hope",
  title =        "Review of {``\booktitle{Composition and Big Data},
                 edited by Amanda Licastro and Benjamin Miller,''
                 (2021). University of Pittsburg Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "1",
  pages =        "51--53",
  month =        mar,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507454.3507459",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Sep 20 09:16:33 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507454.3507459",
  abstract =     "The evolution of digital tools and platforms has
                 ushered in new possibilities for researchers, scholars,
                 and practitioners of rhetoric and composition and
                 adjacent fields like technical communication. These
                 technologies change the ways we can gather, \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Durazzi:2022:RTM,
  author =       "Allison Durazzi",
  title =        "Review of {``\booktitle{Type Matters: The Rhetoricity
                 of Letterforms} edited by Christopher Scott Wyatt and
                 D{\`a}nielle Nicole DeVoss,'' (2018). Parlor Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "1",
  pages =        "54--56",
  month =        mar,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507454.3507460",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Sep 20 09:16:33 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib;
                 https://www.math.utah.edu/pub/tex/bib/font.bib;
                 https://www.math.utah.edu/pub/tex/bib/typeset.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507454.3507460",
  abstract =     "Understanding the characteristics of letters---their
                 names, sounds, relations to the other letters, and
                 shapes (aka letterforms)---is at one point in our lives
                 so new that we need elaborate learning aids. But, after
                 decades of reading and writing, \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Wilkes:2022:RRO,
  author =       "Lydia Wilkes",
  title =        "Review of {``\booktitle{Rhet Ops: Rhetoric and
                 Information Warfare} edited by Jim Ridolfo and William
                 Hart-Davidson,'' (2019). University of Pittsburgh
                 Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "1",
  pages =        "57--59",
  month =        mar,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507454.3507461",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Sep 20 09:16:33 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507454.3507461",
  abstract =     "Rhet Ops: Rhetoric and Information Warfare provides a
                 timely set of perspectives on the intersections of
                 digital rhetoric and militarized operations conducted
                 to foment or curtail violence. Rhet ops, shorthand for
                 rhetorical operations, refers to the \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Frith:2022:ICD,
  author =       "Jordan Frith and Sarah Read",
  title =        "Introduction: communication and design
                 infrastructures",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "2",
  pages =        "4--9",
  month =        jul,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507857.3507858",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Nov 4 06:59:46 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507857.3507858",
  abstract =     "This article is the introduction of the first of two
                 Communication Design Quarterly special issues focused
                 on conceptualizations of infrastructure. This
                 introduction explains the inspiration for these two
                 special issues and details the growth of \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Ranade:2022:ISU,
  author =       "Nupoor Ranade and Jason Swarts",
  title =        "Infrastructural support of users' mediated potential",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "2",
  pages =        "10--21",
  month =        jul,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507857.3507859",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Nov 4 06:59:46 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507857.3507859",
  abstract =     "As one kind of designed communication, technical
                 communication is created for readers we assume use the
                 content for some situated purpose. Understanding users
                 and their situations to be varied, communicators rely
                 on simplified models of both to create \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Sherrill:2022:AIP,
  author =       "John T. Sherrill and Michael J. Salvo",
  title =        "Automated infrastructures: participation's changing
                 role in postindustrial work",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "2",
  pages =        "22--31",
  month =        jul,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507857.3507860",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Nov 4 06:59:46 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507857.3507860",
  abstract =     "As artificial intelligence (AI) automates technical
                 and dialogic processes, technical communicators produce
                 value through articulating complex problems,
                 facilitating new forms of participation, and managing
                 user-generated content via experience \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{McMullin:2022:BED,
  author =       "Michelle McMullin and Hadi Riad Banat and Shelton
                 Weech and Bradley Dilger",
  title =        "Building ethical distributed teams through sustained
                 attention to infrastructure",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "2",
  pages =        "32--43",
  month =        jul,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507857.3507861",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Nov 4 06:59:46 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507857.3507861",
  abstract =     "Building sustainable infrastructure is a core
                 principle of Constructive Distributed Work (CDW), an
                 integrated approach to project management and team
                 building. In this article, we explain the origins of
                 CDW and describe the theory of sustainable \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Davis:2022:WIF,
  author =       "Katlynne Davis and Danielle Mollie Stambler and
                 Jessica Lynn Campbell and Daniel L. Hocutt and Ann Hill
                 Duin and Isabel Pedersen",
  title =        "Writing infrastructure with the fabric of digital life
                 platform",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "2",
  pages =        "44--56",
  month =        jul,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507857.3507862",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Nov 4 06:59:46 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507857.3507862",
  abstract =     "Teaching writing involves helping students develop as
                 critical communicators who use writing to question
                 often-unseen systems of power enabled by
                 infrastructures, including digital spaces and
                 technologies. This article uses Walton, Moore, and
                 Jones' \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{York:2022:AHC,
  author =       "Eric J. York",
  title =        "Alternate histories and conflicting futures: \pkg{git}
                 version control as software development
                 infrastructure",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "2",
  pages =        "57--65",
  month =        jul,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507857.3507863",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Nov 4 06:59:46 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507857.3507863",
  abstract =     "Despite their central importance to a variety of
                 endeavors and despite widespread use in both industry
                 and academia, version control systems (software for
                 tracking versions of files) have not been extensively
                 studied in fields related to technical communication,
                 rhetoric, and communication design. Git, by far the
                 most dominant version control system today, is largely
                 absent. This study theorizes Git as boundary
                 infrastructure---infrastructure used to facilitate
                 collaboration across disciplines and domains. The
                 unique characteristics of boundary infrastructure
                 explain how something as prominent as Git can be so
                 invisible and help identify dangers posed by boundary
                 infrastructure. Drawing on modes of resistance
                 developed in feminist rhetorics, this article concludes
                 with suggestions to ameliorate the negative effects
                 such infrastructure might have on collaborative
                 knowledge work",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Lerma:2022:RLC,
  author =       "Corina Lerma",
  title =        "Review of {``\booktitle{Literacy as Conversation:
                 Learning Networks in Urban and Rural Communities} by
                 Eli Goldblatt and David A. Jolliffe'' Goldblatt, E., \&
                 Jolliffe, D. A. (2020). University Of Pittsburgh
                 Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "2",
  pages =        "66--68",
  month =        jul,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507857.3507864",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Nov 4 06:59:46 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507857.3507864",
  abstract =     "Eli Goldblatt and David A. Jolliffe's 2020 Literacy as
                 Conversation: Learning Networks in Urban and Rural
                 Communities is to be interpreted as a ``book of
                 essays'' and, more importantly, as vivid and lived
                 conversations that aim to showcase nearly three
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Pellegrini:2022:RDT,
  author =       "Mason Pellegrini",
  title =        "Review of {``\booktitle{Design Thinking in Technical
                 Communication: Solving Problems through Making and
                 Collaboration} by Jason C. K. Tham'' Tham, J. C. K.
                 (2021). Routledge}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "2",
  pages =        "69--71",
  month =        jul,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507857.3507865",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Fri Nov 4 06:59:46 MDT 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507857.3507865",
  abstract =     "The use of design thinking (DT) as a pedagogical and
                 problem-solving strategy has been gaining interest in
                 technical and professional communication (TPC) for
                 years, and Jason Tham's Design Thinking in Technical
                 Communication is the best and most \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Read:2022:IWI,
  author =       "Sarah Read and Jordan Frith",
  title =        "Introduction: writing infrastructure",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "3",
  pages =        "5--9",
  month =        sep,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507870.3507871",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Dec 20 07:56:16 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507870.3507871",
  abstract =     "This article is the introduction to the second of two
                 Communication and Design Quarterly special issues
                 focused on conceptualizations of infrastructure. While
                 there are more continuities than differences between
                 the themes and methodologies of articles \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Itchuaqiyaq:2022:CPS,
  author =       "Cana Uluak Itchuaqiyaq and Jordan Frith",
  title =        "Citational practices as a site of resistance and
                 radical pedagogy: positioning the multiply marginalized
                 and underrepresented {(MMU)} scholar database as an
                 infrastructural intervention",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "3",
  pages =        "10--19",
  month =        sep,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507870.3507872",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Dec 20 07:56:16 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507870.3507872",
  abstract =     "Discursive infrastructures are forms of writing that
                 remain mostly invisible but shape higher-level
                 practices built upon their base. This article argues
                 that citational practices are a form of discursive
                 infrastructure that are bases that shape our \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Gilbert:2022:TPI,
  author =       "Carrie Anne Gilbert",
  title =        "The text-privileging infrastructures of academic
                 journals",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "3",
  pages =        "20--21",
  month =        sep,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507870.3507873",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Dec 20 07:56:16 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507870.3507873",
  abstract =     "There is a gap in the academic literature examining
                 how visual elements enhance verbal communication. We
                 intuitively know that a well-placed graph or diagram
                 can help get a complex point across, but the ``how''s
                 and ``why''s remain more art than science. \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Comi:2022:IMS,
  author =       "Dana Comi",
  title =        "``{It} must be a system thing'': information
                 infrastructure genres as sites of inequity",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "3",
  pages =        "22--32",
  month =        sep,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507870.3507874",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Dec 20 07:56:16 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507870.3507874",
  abstract =     "Drawing on qualitative data collected from program
                 participants in the Special Supplemental Nutrition
                 Program for Women, Infants, and Children (WIC), I show
                 how federal government assistance information
                 infrastructure often does not remediate, and \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Weber:2022:MIN,
  author =       "Ryan Weber",
  title =        "Making infrastructure into nature: how documents embed
                 themselves into the bodies of oysters",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "3",
  pages =        "33--45",
  month =        sep,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507870.3507875",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Dec 20 07:56:16 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507870.3507875",
  abstract =     "This article contributes to a growing research area in
                 writing studies that examines how documents perform
                 infrastructure functions. The article uses document
                 analysis and interviews to examine the ecology of
                 documents necessary to establish oyster \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Adams:2022:TIR,
  author =       "Jonathan Adams",
  title =        "A theory of infrastructural rhetoric",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "3",
  pages =        "46--55",
  month =        sep,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507870.3507876",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Dec 20 07:56:16 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507870.3507876",
  abstract =     "This article theorizes infrastructures and their
                 components as rhetorical objects for analysis and
                 persuasive use. Though the term infrastructure has been
                 applied broadly to several studies in the social
                 sciences, writing, technical communication, and
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Rouge:2022:USA,
  author =       "Mary {Le Rouge} and Clancy Ratliff and Donnie {Johnson
                 Sackey}",
  title =        "Using situational analysis to reimagine
                 infrastructure",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "3",
  pages =        "56--66",
  month =        sep,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3507870.3507877",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Dec 20 07:56:16 MST 2022",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3507870.3507877",
  abstract =     "In this article, we ask what it means to think of
                 infrastructure discursively through situational
                 analysis. First, we consider how policymakers have
                 historically used writing and rhetoric to redefine,
                 reframe, and resituate what infrastructure can be in
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Caravella:2022:SER,
  author =       "Elizabeth Caravella and Rich Shivener and Nanditha
                 Narayanamoorthy",
  title =        "Surveying the Effects of Remote Communication \&
                 Collaboration Practices on Game Developers Amid a
                 Pandemic",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "4",
  pages =        "5--15",
  month =        dec,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3531210.3531211",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:46 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3531210.3531211",
  abstract =     "Communication and collaboration are essential parts of
                 the game development process. However, during the
                 global pandemic, the shift to remote work marked a
                 sudden change in how developers could communicate and
                 collaborate with one another, as usual ad-. \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Greene:2022:EDA,
  author =       "Jacob Greene",
  title =        "Ethical Design Approaches for Workplace Augmented
                 Reality",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "4",
  pages =        "16--26",
  month =        dec,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3531210.3531212",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:46 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3531210.3531212",
  abstract =     "Augmented reality (AR) technologies are increasingly
                 being implemented in various workplace contexts;
                 however, they pose a number of ethical design
                 challenges. To discern the ethical implications of
                 workplace AR, this article conducts an analysis of the
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Clay:2022:EPR,
  author =       "Michael Clay and Jennifer Smith-Mayo and Bridie
                 McGreavy",
  title =        "Embodied Participation: (re){Situating} Bodies in
                 Collaborative Research",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "4",
  pages =        "27--39",
  month =        dec,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3531210.3531213",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:46 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3531210.3531213",
  abstract =     "Our paper centers embodiment as a theme and a process
                 in research through describing the fine-grained
                 practices and everyday interactions that shape
                 collaborative research in the contexts of watershed
                 restoration and environmental monitoring. We focus
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Friedman:2022:RBM,
  author =       "Malaka Friedman",
  title =        "Review of {``\booktitle{Beyond the Makerspace: Making
                 and Relational Rhetorics}'' by Ann Shivers-McNair
                 (2021). University of Michigan Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "4",
  pages =        "40--41",
  month =        dec,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3531210.3531214",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:46 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3531210.3531214",
  abstract =     "Beyond the Makerspace: Making and Relational Rhetorics
                 (2021) provides an engaging study of contributions
                 makerspaces provide (both within and outside the making
                 movement) to meaning making through the lens of
                 rhetoric and storytelling. Shivers-McNair \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Mathis:2022:RVM,
  author =       "Wesley Mathis",
  title =        "Review of {``\booktitle{Vibrant Matter: a Political
                 Ecology of Things}'' by Jane Bennett, (2010). Duke
                 University Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "4",
  pages =        "42--43",
  month =        dec,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3531210.3531216",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:46 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3531210.3531216",
  abstract =     "In Vibrant Matter: A Political Ecology of Things
                 (2010), Jane Bennett encourages her readers to slow
                 down the internal thoughts of human superiority over
                 ``intrinsically inanimate matter'' --- thoughts that
                 prevent them from detecting \ldots{} a fuller range of
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Neal:2022:RDM,
  author =       "D'Arcee Charington Neal",
  title =        "Review of {``\booktitle{Dislike-Minded: Media,
                 Audiences, and the Dynamics of Taste}'' by Jonathan
                 Gray, (2021). New York}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "10",
  number =       "4",
  pages =        "44--45",
  month =        dec,
  year =         "2022",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3531210.3531215",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:46 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3531210.3531215",
  abstract =     "In Dislike-Minded, Jonathan Gray makes a fascinating
                 case for why the idea of dislike, away from disgust,
                 anger, or hatred is worthy of its own lane of study.
                 Pointing out that ratings, algorithms, collection data,
                 and even academia prioritizes positive \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Swacha:2023:CCP,
  author =       "Kathryn Yankura Swacha",
  title =        "The {Coping with COVID Project}: Participatory Public
                 Health Communication",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "1",
  pages =        "4--18",
  month =        mar,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3563890.3563891",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:47 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3563890.3563891",
  abstract =     "This paper reports on The Coping with COVID Project, a
                 qualitative study and public-facing platform that
                 invited participants to share their experiences, via
                 stories and images, with navigating COVID-related
                 public health guidelines. The study revealed \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Balghare:2023:EHC,
  author =       "Akshata J. Balghare",
  title =        "Exploring Healthcare Communication Gaps Between {US}
                 Universities and Their International Students: a
                 Technical Communication Approach",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "1",
  pages =        "19--31",
  month =        mar,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3563890.3563892",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:47 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3563890.3563892",
  abstract =     "US healthcare is a complicated system not just for
                 US-born citizens but also international students in the
                 US. While universities inform international students
                 about how US healthcare functions, these students still
                 struggle with navigating healthcare \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Clem:2023:QNR,
  author =       "Sam Clem and Beth Buyserie",
  title =        "Questioning Neoliberal Rhetorics of Wellness:
                 Designing Programmatic Interventions to Better Support
                 Graduate Instructor Wellbeing",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "1",
  pages =        "32--41",
  month =        mar,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3563890.3563893",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:47 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3563890.3563893",
  abstract =     "Previous research has recognized the neoliberal trends
                 that permeate the rhetorics of academic wellness,
                 placing the responsibility for wellbeing on individuals
                 rather than institutions and systems. In this study,
                 the authors implemented a participatory \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Carter:2023:CSC,
  author =       "Daniel Carter",
  title =        "Constructing Structured Content on {WordPress}:
                 Emerging Paradigms in {Web} Content Management",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "1",
  pages =        "42--52",
  month =        mar,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3563890.3563894",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:47 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3563890.3563894",
  abstract =     "Web content management systems (WCMSs) are widely used
                 technologies that, like previous writing tools, shape
                 how people think about and create documents. Despite
                 their influence and ubiquity, however, WCMSs have
                 received exceedingly little attention \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{DeGenaro:2023:RPP,
  author =       "Anthony DeGenaro",
  title =        "Review of {``\booktitle{The Profession and Practice of
                 Technical Communication}'' by Yvonne Cleary (2022).
                 Routledge}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "1",
  pages =        "53--54",
  month =        mar,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3563890.3563896",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:47 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3563890.3563896",
  abstract =     "Yvonne Cleary's The Profession and Practice of
                 Technical Communication (2022) offers a narrative
                 survey on communication design/technical communication
                 as an academic field of study but also builds bridges
                 between academic work (both pedagogical and \ldots{})",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Liu:2023:RED,
  author =       "Meng-Hsien Neal Liu",
  title =        "Review of {``\booktitle{Everyday Dirty Work:
                 Invisibility, Communication, and Immigrant Labor}'' by
                 Wilfredo Alvarez, (2022). The Ohio State University
                 Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "1",
  pages =        "55--57",
  month =        mar,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3563890.3563895",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Tue Mar 7 11:14:47 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3563890.3563895",
  abstract =     "Wilfredo Alvarez's (2022) Everyday Dirty Work:
                 Invisibility, Communication, and Immigrant Labor
                 premises its thesis around ``the vital relationship
                 among work, social and cultural integration, and
                 language acquisition'' (p. 3) for many multiply
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Amidon:2023:CER,
  author =       "Timothy R. Amidon and Kristen R. Moore and Michele
                 Simmons",
  title =        "Community Engaged Researchers and Designers: How We
                 Work and What We Need",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "2",
  pages =        "5--9",
  month =        jul,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592356.3592357",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:54 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592356.3592357",
  abstract =     "This introductory essay describes the need for clarity
                 and openness surrounding community-engaged research
                 projects, which comprise expertise, efforts, and
                 experiences that often fail to make their way into
                 traditional research accounts and articles.",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Grant:2023:DPI,
  author =       "Carrie Grant and Dorian Walker",
  title =        "Designing Public Identity: Finding Voice in
                 Coalitional Technical Writing with Black-Led
                 Organizations",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "2",
  pages =        "10--17",
  month =        jul,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592356.3592358",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:54 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592356.3592358",
  abstract =     "This experience report offers an applied example of
                 coalitional communication design, written
                 collaboratively by a white faculty member for a student
                 grant writing program and a Black executive director of
                 a community organization. Highlighting the \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Wertz:2023:SSB,
  author =       "Olivia M. Wertz and Kandi Workman and Erin Brock
                 Carlson",
  title =        "Seeking Out the Stakeholders: Building Coalitions to
                 Address Cultural (In)equity through Arts-based,
                 Community-engaged Research",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "2",
  pages =        "18--27",
  month =        jul,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592356.3592359",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:54 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592356.3592359",
  abstract =     "Artists are an important, but under-recognized, aspect
                 of rural community growth. This research article
                 details a collaborative project between a statewide
                 arts organization and academic researchers in West
                 Virginia designed to document the needs of \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Novotny:2023:CDC,
  author =       "Maria Novotny and Gina Davis and Maya Grobel and
                 Jennifer Vesbit",
  title =        "Community-Driven Concepts to Support {TPC} Coalition
                 Building in a Post-{Roe} World",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "2",
  pages =        "28--37",
  month =        jul,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592356.3592360",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:54 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592356.3592360",
  abstract =     "As threats against reproductive autonomy increase
                 nationally, coalition building serves as an essential
                 practice to advocate for the needs of reproductive
                 persons. This experience report focuses on the work of
                 coalition building for those seeking access \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Allison:2023:MGS,
  author =       "Lydia Allison and Christopher Maggio and Salma Kalim
                 and Megan Schoettler",
  title =        "Making Graduate Student {CER} Practices Visible:
                 Navigating the Double-Binds of Identities, Space, and
                 Time",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "2",
  pages =        "38--43",
  month =        jul,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592356.3592361",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:54 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592356.3592361",
  abstract =     "In this dialogue, four recently commenced PhD students
                 discuss and thus expound upon how their
                 community-engaged research shaped their methodologies
                 and vice versa. The four authors explain how they each
                 individually overcame the double-binds of \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Hartline:2023:HLS,
  author =       "Megan Faver Hartline",
  title =        "The Hidden Labor of Sustaining Community
                 Partnerships",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "2",
  pages =        "44--49",
  month =        jul,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592356.3592362",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:54 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592356.3592362",
  abstract =     "In this experience report, I discuss the difficult,
                 often hidden, labor of setting up, developing, and
                 maintaining the relationships that are foundational to
                 community-engaged research. Drawing on my own
                 partnership building experiences as a graduate
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Amidon:2023:ISI,
  author =       "Timothy R. Amidon and Ann Blakeslee and Erin Brock
                 Carlson and Lehua Ledbetter and Kristen R. Moore and
                 Emma Rose and Michele Simmons",
  title =        "Introduction to the Second Issue: a Conversation about
                 Community-Engaged Research",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "3",
  pages =        "5--11",
  month =        sep,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592367.3592368",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:55 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592367.3592368",
  abstract =     "This introductory dialogue invites readers to think
                 with a range of scholars about the role of community
                 engaged researchers in the field. It draws together a
                 range of perspectives as way of honoring CER through
                 both methodology and genre. The authors \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Itchuaqiyaq:2023:DCE,
  author =       "Cana Uluak Itchuaqiyaq and Chris A. Lindgren and
                 Corina Qaagraq Kramer",
  title =        "Decolonizing Community-Engaged Research: Designing
                 {CER} with Cultural Humility as a Foundational Value",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "3",
  pages =        "12--20",
  month =        sep,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592367.3592369",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:55 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592367.3592369",
  abstract =     "In this article, we uptake the call for equipping
                 researchers in practicing socially just CER in
                 Indigenous communities through developing a framework
                 for cultural humility in CER. Sparked by our research
                 team's experience considering the potential of
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Ledbetter:2023:BPW,
  author =       "Lehua Ledbetter and Alexandria Neelis",
  title =        "Beyond Policy: What Plants and Communities Can Teach
                 us About Sustainable Changemaking",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "3",
  pages =        "21--27",
  month =        sep,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592367.3592370",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:55 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592367.3592370",
  abstract =     "In this community insight paper, we share
                 conversations that took place over the course of two
                 years that we believe shed light on the informal and
                 less-recognized ways that humans forge trust as they
                 design communication to help each other survive as
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Lee:2023:CEU,
  author =       "Soyeon Lee and Heather Noel Turner and Emma J. Rose",
  title =        "Community-Engaged User Experience Pedagogy: Stories,
                 Emergent Strategy, and Possibilities",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "3",
  pages =        "28--41",
  month =        sep,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592367.3592371",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:55 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592367.3592371",
  abstract =     "In this article, we discuss the unique challenges of
                 Community-Engaged User Experience (CEUX) by using
                 storytelling and present a framework of emergent
                 patterns (brown, 2017) to make visible labor, practice,
                 and messiness of the process of building, \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Blakeslee:2023:SCB,
  author =       "Ann M. Blakeslee and Kristine M. Gatchel and David
                 Boeving and Brent Miller",
  title =        "Story of a Community-Based Writing Resource --- and a
                 Call to Engage",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "3",
  pages =        "42--53",
  month =        sep,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592367.3592372",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:55 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592367.3592372",
  abstract =     "This article tells the story of YpsiWrites, a
                 community writing resource that provides support,
                 resources, and programs for all writers. It shows how
                 ideas from adrienne maree brown's \booktitle{Emergent
                 Strategy} (2017) provide a generative framework for
                 community- \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Cameron:2023:ADN,
  author =       "Shanna Cameron",
  title =        "Amplifying Diverse Narratives of Social Support in
                 Online Health Design",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "3",
  pages =        "54--66",
  month =        sep,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592367.3592373",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:55 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592367.3592373",
  abstract =     "This article interrogates the competing narratives
                 present in one online community for Asherman syndrome
                 to highlight how certain stories about
                 infertility/parenthood thrive in online discussions
                 while others are suppressed or silenced. The author
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Moore:2023:TDC,
  author =       "Kristen R. Moore and Erica M. Stone",
  title =        "Tracing the Development and Circulation of a Tool for
                 Coalitional Change",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "3",
  pages =        "67--72",
  month =        sep,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592367.3592374",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:55 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592367.3592374",
  abstract =     "This experience report describes the origin story and
                 use journey of a visual tool for community engagement
                 and organizational change work. We articulate the tool
                 (i.e., the pyramid) as a theoretical framework and
                 demonstrate how the tool has been used \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Lantz:2023:RVE,
  author =       "Susan Jennings Lantz",
  title =        "Review of {``\booktitle{Violent Exceptions: Children's
                 Human Rights and Humanitarian Rhetorics} by Wendy S.
                 Hesford,'' The Ohio State University Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "3",
  pages =        "73--74",
  month =        sep,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592367.3592375",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:55 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592367.3592375",
  abstract =     "Will someone please think of the children? W.C. Fields
                 has been notoriously associated with the warning
                 ``never to work with children and animals.'' And he was
                 right! Both varieties of co-performers are guaranteed
                 to steal the show from any adult in the \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Das:2023:RUE,
  author =       "Meghalee Das",
  title =        "Review of {``\booktitle{User Experience as Innovative
                 Academic Practice} by Kate Crane and Kelli Cargile
                 Cook,'' The WAC Clearinghouse; University Press of
                 Colorado. https:\slash \slash doi.org\slash
                 10.37514\slash {TPC}-B.2022.1367}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "3",
  pages =        "75--77",
  month =        sep,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592367.3592376",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:55 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592367.3592376",
  abstract =     "In User Experience as Innovative Academic Practice,
                 editors Kate Crane and Kelli Cargile Cook present and
                 curate fresh perspectives for instructional and
                 curriculum design by arguing that technical and
                 professional communication (TPC) programs will
                 \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Coulter:2023:RTS,
  author =       "Andi Coulter",
  title =        "Review of {``\booktitle{Tuning in to Soundwriting} by
                 Kyle D. Stedman, Courtney S. Danforth, \& {Michael} J.
                 Faris,'' Stedman, K. D., Danforth, C. S., \& Faris, M.
                 J. (Eds.). (2021). enculturation/Intermezzo.
                 http://intermezzo.enculturation.net/14-stedman-et-al/index.html}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "3",
  pages =        "78--79",
  month =        sep,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592367.3592377",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:55 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592367.3592377",
  abstract =     "Sonic rhetoric is still a relatively small field
                 within writing studies. For the uninitiated, the
                 editors define soundwriting as the study and practice
                 of writing recorded texts. As a digital and multimodal
                 text, Tuning in to Soundwriting explores how \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}

@Article{Hines:2023:RWC,
  author =       "Jasara Hines",
  title =        "Review of {``\booktitle{Writing in the Clouds:
                 Inventing and Composing in Internetworked Writing
                 Spaces} by John Logie,'' (2021). Parlor Press}",
  journal =      j-COMMUN-DESIGN-Q-REVIEW,
  volume =       "11",
  number =       "3",
  pages =        "80--81",
  month =        sep,
  year =         "2023",
  CODEN =        "????",
  DOI =          "https://doi.org/10.1145/3592367.3617935",
  ISSN =         "2166-1200 (print), 2166-1642 (electronic)",
  ISSN-L =       "2166-1200",
  bibdate =      "Sat Dec 16 06:46:55 MST 2023",
  bibsource =    "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib",
  URL =          "https://dl.acm.org/doi/10.1145/3592367.3617935",
  abstract =     "In the wake of the controversy surrounding the new AI
                 chatbot application, ChatGPT, I wonder how Logie would
                 seek to include this new technology in his work. I
                 ponder this because, throughout the book, Logie
                 presents compelling evidence for why the \ldots{}",
  acknowledgement = ack-nhfb,
  fjournal =     "Communication Design Quarterly Review",
  journal-URL =  "https://dl.acm.org/loi/sigdoc-cdq",
}