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@Article{Mitra:2000:NDS, author = "Debasis Mitra and Kenan E. Sahin and Ravi Sethi and Avi Silberschatz", title = "New directions in services management", journal = j-BELL-LABS-TECH-J, volume = "5", number = "1", pages = "17--34", month = "Spring", year = "2000", CODEN = "BLTJFD", DOI = "https://doi.org/10.1002/bltj.2205", ISSN = "1089-7089 (print), 1538-7305 (electronic)", ISSN-L = "1089-7089", bibdate = "Fri Nov 26 17:31:28 MST 2010", bibsource = "http://www.math.utah.edu/pub/tex/bib/bstj2000.bib", acknowledgement = ack-nhfb, fjournal = "Bell Labs Technical Journal", journal-URL = "http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)1538-7305/issues/", onlinedate = "14 Aug 2002", }