Entry Swenson:1999:CSV from sysadmin.bib
Last update: Wed Jul 13 02:04:01 2016
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BibTeX entry
@Article{Swenson:1999:CSV,
author = "Timothy Swenson",
title = "Customer Support --- The View from the Other End of
the Phone",
journal = j-SYS-ADMIN,
volume = "8",
number = "5",
pages = "53--56",
month = may,
year = "1999",
CODEN = "SYADE7",
ISSN = "1061-2688",
bibdate = "Wed Apr 14 13:53:07 MDT 1999",
URL = "http://www.samag.com/",
abstract = "Swenson describes the steps involved in providing
customer support, along with a discussion of the
outcomes that can be expected and what you can do to
help.",
bibsource = "http://www.math.utah.edu/pub/tex/bib/sysadmin.bib",
acknowledgement = ack-nhfb,
}
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