Entry Swenson:1999:CSV from sysadmin.bib

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BibTeX entry

@Article{Swenson:1999:CSV,
  author =       "Timothy Swenson",
  title =        "Customer Support --- The View from the Other End of
                 the Phone",
  journal =      j-SYS-ADMIN,
  volume =       "8",
  number =       "5",
  pages =        "53--56",
  month =        may,
  year =         "1999",
  CODEN =        "SYADE7",
  ISSN =         "1061-2688",
  bibdate =      "Wed Apr 14 13:53:07 MDT 1999",
  URL =          "http://www.samag.com/",
  abstract =     "Swenson describes the steps involved in providing
                 customer support, along with a discussion of the
                 outcomes that can be expected and what you can do to
                 help.",
  bibsource =    "http://www.math.utah.edu/pub/tex/bib/sysadmin.bib",
  acknowledgement = ack-nhfb,
}

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