Entry Held:2000:QS from sysadmin.bib

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BibTeX entry

@Article{Held:2000:QS,
  author =       "Gilbert Held",
  title =        "Quality of Service",
  journal =      j-SYS-ADMIN,
  volume =       "9",
  number =       "9",
  pages =        "77--81",
  month =        sep,
  year =         "2000",
  CODEN =        "SYADE7",
  ISSN =         "1061-2688",
  bibdate =      "Wed Oct 18 18:03:13 MDT 2000",
  URL =          "http://www.samag.com/",
  abstract =     "This first article in a series by Held defines and
                 offers an overview of Quality of Service. Held notes
                 the metrics by which QoS can be specified and examines
                 various networking architecture components that support
                 QoS.",
  bibsource =    "http://www.math.utah.edu/pub/tex/bib/sysadmin.bib",
  acknowledgement = ack-nhfb,
}

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