Entry Mirel:2000:PPP from jcd.bib
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BibTeX entry
@Article{Mirel:2000:PPP,
author = "Barbara Mirel",
title = "Product, Process, and Profit: The Politics of
Usability in a Software Venture",
journal = j-JCD,
volume = "24",
number = "4",
pages = "185--203",
month = nov,
year = "2000",
CODEN = "AJCDBH",
ISSN = "1527-6805 (print), 1557-9441 (electronic)",
ISSN-L = "1527-6805",
bibdate = "Thu Feb 21 12:04:41 MST 2002",
bibsource = "http://portal.acm.org/;
http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
http://www.acm.org/pubs/toc/;
http://www.math.utah.edu/pub/tex/bib/jcd.bib",
URL = "http://www.acm.org/pubs/citations/journals/jcd/2000-24-4/p185-mirel/",
abstract = "By recounting her often dramatic personal adventures
for two years as usability manager at a small start-up
software firm, Mirel shows how social and political
forces (``leadership conflicts, factional disputes,
renegade efforts, alliances and betrayals'') can
overwhelm intellectual forces in influencing the
adoption of usability improvements. Three open
commentaries immediately follow Mirel's paper. In the
first, Patricia Carlson (204-212) places the problem of
usability adoption into the larger context of current
work-place trends. In the second, Clay Spinuzzi
(213-219) argues that the inadequacy of the traditional
threefold rhetorical framework (of audience, purpose,
and context) lies behind the usability failures that
Mirel recounts. In the third, Eric Wiebe (220-226)
looks at broader issues of group dynamics, leadership,
values, and what he calls ``deep reality.''",
acknowledgement = ack-nhfb,
keywords = "goal conflict; political support; sociology;
usability",
subject = "Computing Milieux --- Computers and Society ---
Organizational Impacts (K.4.3)",
}
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