Entry Atlas:1998:UEM from jcd.bib

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BibTeX entry

@Article{Atlas:1998:UEM,
  author =       "Marshall Atlas",
  title =        "The User Edit: Making Manuals Easier to Use",
  journal =      j-ASTERISK,
  volume =       "22",
  number =       "3",
  pages =        "5--6",
  month =        aug,
  year =         "1998",
  CODEN =        "ASTRF7",
  ISSN =         "0731-1001",
  bibdate =      "Wed Dec 06 08:46:56 2000",
  bibsource =    "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
                 http://www.math.utah.edu/pub/tex/bib/jcd.bib",
  abstract =     "This classic reprint makes available again the
                 concise, innovative, 1981 paper in which Marshall Atlas
                 explains the design benefits of tracking with protocol
                 analysis the attempts of an actual user to try
                 following the instructions in a draft manual before the
                 manual's first version is published. Immediately
                 following Atlas's paper, three commentators explore its
                 implications. Karen Schriver (7-11) examines how such
                 usability testing developed and became an
                 institutionalized part of document design in the
                 decades following Atlas's suggestion. John R. Hayes
                 (12-14) worries that misguided cost-cutting often
                 causes manufacturing firms and school districts to skip
                 ``user edits'' and end up with unproductive hardware
                 and software. And Nina Wishbow (15-20) notes the
                 practical, training value of the user edit in revealing
                 crucial missing information and related flaws that are
                 hard to detect by other means. Atlas responds to the
                 commentators with his own (21-24) retrospective look at
                 the discovery, explanation, and fate of user edits.",
  acknowledgement = ack-nhfb,
  annote =       "classic reprint",
}

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