Entry Atlas:1998:UEM from jcd.bib
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BibTeX entry
@Article{Atlas:1998:UEM,
author = "Marshall Atlas",
title = "The User Edit: Making Manuals Easier to Use",
journal = j-ASTERISK,
volume = "22",
number = "3",
pages = "5--6",
month = aug,
year = "1998",
CODEN = "ASTRF7",
ISSN = "0731-1001",
bibdate = "Wed Dec 06 08:46:56 2000",
bibsource = "http://web.mit.edu/tps/www/NL/SIGDOC_WWW/jcdtoc/sigtoc.html;
http://www.math.utah.edu/pub/tex/bib/jcd.bib",
abstract = "This classic reprint makes available again the
concise, innovative, 1981 paper in which Marshall Atlas
explains the design benefits of tracking with protocol
analysis the attempts of an actual user to try
following the instructions in a draft manual before the
manual's first version is published. Immediately
following Atlas's paper, three commentators explore its
implications. Karen Schriver (7-11) examines how such
usability testing developed and became an
institutionalized part of document design in the
decades following Atlas's suggestion. John R. Hayes
(12-14) worries that misguided cost-cutting often
causes manufacturing firms and school districts to skip
``user edits'' and end up with unproductive hardware
and software. And Nina Wishbow (15-20) notes the
practical, training value of the user edit in revealing
crucial missing information and related flaws that are
hard to detect by other means. Atlas responds to the
commentators with his own (21-24) retrospective look at
the discovery, explanation, and fate of user edits.",
acknowledgement = ack-nhfb,
annote = "classic reprint",
}
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